Territory Supervisor, Northeast

Johnson & Johnson

Territory Supervisor overseeing field service operations across multiple states for Johnson & Johnson Vision. Ensuring compliance, scheduling activities, and managing team performance for effective customer service delivery.

Posted 7/17/2026full-timeConnecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Tennessee, Vermont, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $94,000 - $151,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Field Service Industry with strong leadership and team management capabilities. Proficient in compliance with corporate policies, time management, and effective communication to ensure customer satisfaction and operational efficiency.

Highest-signal resume keywords

Field Service Industry ExpertiseLeadership And Team ManagementRegulatory ComplianceTime ManagementCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Compliance With Corporate PoliciesScheduling ActivitiesTechnical Escalation InitiationPerformance MonitoringPreventative Maintenance Knowledge

Soft Skills

Attention To DetailProblem-Solving SkillsStrong Written CommunicationStrong Verbal CommunicationInterpersonal Skills

Tools & Technologies

Relevant Software Applications

Industry Keywords

Service Level AgreementsField SpecialistsCustomer Technical NeedsOvertime ManagementTraining Scheduling

About the role

Key responsibilities & impact

Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Responsible for scheduling all activities of the Field Specialists to ensure customers technical needs are met.
Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
Responsible for approving expenses, monitoring individual team member performance and area metrics.
Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
Other duties as assigned.

Requirements

What you’ll need

At Least 6 Years of Work Experience
H.S. Diploma or Equivalent
Leadership and team management skills.
Attention to detail and problem-solving skills.
Strong written and verbal communication.
Expertise in the Field Service Industry.
Excellent interpersonal and customer service skills.
Knowledge of company policies.
Time management and organizational skills.
Ability to maintain a consistent teamwork mentality.
Computer skills and knowledge of relevant software applications.

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year