Supervisor

• Maintain a high level of cleanliness in assigned areas
• Coordinate projects, room moves, and room turnovers with other departments
• Assign personnel to work areas and project duties
• Assist with housekeeping and laundry coverage during staffing shortages, depending on location
• Plan and coordinate project work to maintain proper frequencies
• Provide staff orientation, initial training, and ongoing education
• Ensure supply-control guidelines are followed and train staff in chemical use
• Identify and correct facility quality-assurance concerns
• Provide guidance and motivation to associates
• Perform assigned quality-assurance inspections
• Monitor daily equipment use, cleaning, and maintenance
• Prepare disciplinary and variance reports and conduct follow-up investigations
• Participate in department safety activities and maintain a safe work environment
• Maintain facility security integrity
• Keep offices, storage areas, and closets clean, organized, and professional
• Assist with The Joint Commission compliance
• Participate in staff selection and interview candidates as needed
• Schedule days off, holidays, and vacations within budgeted hours and department position control
• Review and maintain duty lists, records, log books, and documentation
• Monitor service binders and resolve concerns and comments
• Use internal applications, pagers, and other technology appropriately when needed
• Respond urgently to concerns and requests and complete timely follow-up
• Provide backup assistance with timecard approval, evaluations, schedules, and supply ordering and delivery, depending on location

Environmental Services Supervisor maintaining hospital cleanliness for Sanford Health

Supervisor, Environmental Services

Environmental Services Supervisor leading hospital cleaning, safety, and quality operations for Sanford Health. Scheduling staff, managing supplies, training associates, and maintaining infection-prevention standards.

• Lead the Client Experience team by providing coaching, guidance, and support through positive communication to employees
• Ensure daily required workloads are completed and department standards are met
• Conduct in-depth research to identify any missed opportunities and provide service and issue resolution to escalated clients
• Implement departmental initiatives and represent the team to internal and external personnel
• Develop, empower, and coach employees to think creatively, work independently and perform to their maximum potential
• Interview, hire, coach, evaluate, discipline, and terminate employees according to Human Resources guidelines
• Organize and conduct one on one meetings to inform employees about changes, new procedures, or problems
• Assess employee performance in client servicing and provide ongoing constructive feedback and coaching for improvement
• Manage the resolution of escalated issues through the coordination and collaboration of cross-functional teams
• Lead client servicing calls and/or provide support during scheduled calls
• Prepare and distribute communication to client and stakeholders; ensure follow up and remediation is completed

Client Experience Supervisor leading a team and ensuring customer satisfaction

Client Experience Supervisor

Client Experience Supervisor leading and coaching a team to improve client management and service delivery. Ensuring standards are met through effective communication and strategic issue resolution.

• Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
• Facilitate development of WFM team and exposure to industry improvements, skills, and standards
• Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
• Devise scheduling enhancements and create new business models
• Discover new best practices to best utilize staffing while following current labor agreements and regulations
• Balance specialists’ workloads between weekly scheduling and daily operations
• Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs
• Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
• Lead staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance while also identifying risks
• Other duties as assigned

Workforce Management Supervisor managing scheduling and performance at Lumicera

Supervisor, Workforce Management

Workforce Management Supervisor at Lumicera overseeing scheduling and performance management. Collaborating with teams to achieve business service level objectives and optimize workforce efficiency.

• Manage, coordinate, and control airport activities for both Ramp Services and Passenger Service functions;
• Monitor the quantity and quality of work performance;
• Direct personnel within assigned functional area;
• Oversee and advise on staffing requirements;
• Participate in the discipline, coaching, counseling, hiring and termination of subordinates;
• Train subordinates and ensure compliance with Company rules and regulations;
• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• Offer efficient and professional customer service and resolve passenger problems as required.
• Coordinate with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.

Supervisor managing airport activities for Ramp & Passenger Services.

Supervisor, Ramp and Passenger Services

Supervisor managing airport activities for Ramp & Passenger Services at Worldwide Flight Services. Ensuring operational needs are met while providing professional customer service.

Supervisor jobs in South Dakota

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Supervisor, Environmental Services

Client Experience Supervisor

Supervisor, Workforce Management

Supervisor, Ramp and Passenger Services