Client Experience Supervisor

Allied Solutions

Client Experience Supervisor leading and coaching a team to improve client management and service delivery. Ensuring standards are met through effective communication and strategic issue resolution.

Posted 7/28/2026full-timeCarmel • South Dakota • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in client experience management, with a focus on coaching, communication, and performance assessment. Capable of driving team success through effective problem resolution and change management.

Highest-signal resume keywords

Client Experience LeadershipCoaching And DevelopmentEffective CommunicationProblem ResolutionChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance AssessmentWorkload ManagementResearch And AnalysisConflict ResolutionGoal Setting

Soft Skills

Interpersonal SkillsTeam BuildingAdaptabilityCreativityMotivation

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Client ServicingEmployee CoachingCross-Functional CollaborationConfidential Information ManagementStakeholder Communication

About the role

Key responsibilities & impact

Lead the Client Experience team by providing coaching, guidance, and support through positive communication to employees
Ensure daily required workloads are completed and department standards are met
Conduct in-depth research to identify any missed opportunities and provide service and issue resolution to escalated clients
Implement departmental initiatives and represent the team to internal and external personnel
Develop, empower, and coach employees to think creatively, work independently and perform to their maximum potential
Interview, hire, coach, evaluate, discipline, and terminate employees according to Human Resources guidelines
Organize and conduct one on one meetings to inform employees about changes, new procedures, or problems
Assess employee performance in client servicing and provide ongoing constructive feedback and coaching for improvement
Manage the resolution of escalated issues through the coordination and collaboration of cross-functional teams
Lead client servicing calls and/or provide support during scheduled calls
Prepare and distribute communication to client and stakeholders; ensure follow up and remediation is completed

Requirements

What you’ll need

Associate’s degree in a related field preferred
5-7 years of directly related work experience required
2+ years of people leader experience required
Exceptional communication skills; use of clear, concise, and effective oral and written communication
Ability to speak and present in small or large groups
Ability to work professionally with other department leads and upper management
Be motivated to set goals for self-improvement and to drive team to success
Ability to build and maintain strong professional relationships with employees, internal teams and clients
Ability to handle confidential information in a responsible manner and lead difficult conversations
Accept and adapt to change; lead team through positive change management
Ability to work independently and take ownership of client and field relationships
Ability to identify, analyze, and resolve problems with urgency
Ability to prioritize high level escalations and work with various teams to resolve
Effectively manage time and maintain availability to team
Ability to adapt to change in processes or daily routine quickly
Ability to assign and monitor multiple workloads and complete deadlines
Be creative, present new ideas for efficiencies and better workflow processes

Benefits

Comp & perks

medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
three weeks PTO by the end of the first year
promote from within for career growth opportunities