Supervisor, Ramp and Passenger Services

Worldwide Flight Services (WFS)

Supervisor managing airport activities for Ramp & Passenger Services at Worldwide Flight Services. Ensuring operational needs are met while providing professional customer service.

Posted 6/30/2026full-timeSioux Falls • South Dakota • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing airport operations, including Ramp Services and Passenger Services, while ensuring compliance with TSA regulations and delivering exceptional customer service. Capable of training and directing personnel, coordinating with various departments, and maintaining operational efficiency.

Highest-signal resume keywords

Airport Operations ManagementCustomer Service ExcellenceStaff Training and DevelopmentCompliance with TSA RegulationsOperational Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ticketing TransactionsBaggage Check-InIssuing Boarding PassesDispatching FlightsOperational Monitoring

Soft Skills

CoachingCounselingProblem Solving

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Ramp ServicesPassenger ServicesCorporate Security ProgramTSA Legislation

About the role

Key responsibilities & impact

Manage, coordinate, and control airport activities for both Ramp Services and Passenger Service functions;
Monitor the quantity and quality of work performance;
Direct personnel within assigned functional area;
Oversee and advise on staffing requirements;
Participate in the discipline, coaching, counseling, hiring and termination of subordinates;
Train subordinates and ensure compliance with Company rules and regulations;
Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
Offer efficient and professional customer service and resolve passenger problems as required.
Coordinate with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.

Requirements

What you’ll need

Associate's degree (A. A.) or equivalent from two-year college or technical school;
Six months to one-year related experience and/or training;
Must hold and maintain a valid driver's license throughout employment.
Ability to read, write, speak, and understand the English language.
Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
Flight benefits!!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
Opportunity for Internal Mobility and transfers available!