Supervisor

• Lead and directly supervise 8 to 11 Enterprise Absence Management Case Managers
• Select, recognize, coach, and conduct performance assessments for team members
• Provide guidance and coaching on complex and sensitive FMLA, State, and Company leave cases
• Support the Sr. Manager in delivering an empathetic, colleague-centric absence management model
• Partner with Quality Assurance Specialists and Trainers to improve training curricula
• Track team productivity and performance through reporting
• Monitor workload and coordinate case management queues using the myLeave system
• Ensure compliance with leave communications, medical documentation, leave exhaustion, and case management
• Resolve Tier II case management escalations within service level agreements
• Recommend programs and practices to improve productivity, reduce costs, and maintain or exceed service levels
• Assist Case Managers with escalated issues and proactively raise matters to management
• Review and process return-from-leave transactions accurately and timely
• Review and process leave-date and status corrections in Workday
• Model and foster Heart at Work behaviors
• Assist with processing separations related to resignation, retirement, and failure to return from leave
• Escalate myLeave system issues to the vendor for investigation
• Collaborate with Case Managers and the Sr. Manager on high-level leave issues with colleagues, leaders, and HRBPs
• Help manage workload and staffing and anticipate workload changes to maintain consistent colleague service

CVS Health supervisor leading FMLA and disability leave case management from Rhode Island

Case Management Supervisor – LOA Case Management

CVS Health supervisor leading high-volume FMLA, state, company leave, and disability case management from Rhode Island. Coaching 8–11 case managers and ensuring compliant, high-quality colleague service.

• Reporting to the SOV Shift Manager, the Offshore Shift Supervisor is the on-site operational leader for offshore wind turbine service activities at the Empire Wind project.
• This role provides direct supervision of offshore technicians servicing and maintaining the V236 turbine fleet.
• Take responsibility for critical safety and operational decisions, escalating issues as required.
• Ensure full compliance with Vestas’ Health and Safety Management System and all applicable offshore HSE requirements.
• Serve as a role model for offshore technicians, setting expectations for safe behavior, professionalism, and operational discipline.
• Review Approved Written Procedures, Risk Assessments, and supporting documentation prior to work execution.
• Act as the primary offshore operational interface between the customer, SOV crew, site leadership, and field technicians during active shifts.
• Ensure customer satisfaction by delivering safe, compliant, and reliable offshore operations while managing expectations and constraints.
• Monitor weather forecasts continuously and assess operational impacts on transfers, turbine access, and task execution.
• Prepare, approve, and communicate daily transfer plans and ensure alignment with vessel operations and site activities.
• Supervise and coordinate offshore operations in close alignment with the SOV Shift Manager, providing mutual operational support as needed.
• Actively contribute to daily, weekly, and long-term service operations planning with a focus on safety, efficiency, and resource optimization.

Offshore Shift Supervisor leading wind turbine service activities for the Empire Wind project

Offshore Shift Supervisor

Offshore Shift Supervisor overseeing offshore wind turbine service activities at Empire Wind project. Managing operational safety and efficiency while supervising offshore technicians and ensuring customer satisfaction.

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for scheduling all activities of the Field Specialists to ensure customers technical needs are met.
• Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
• Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
• Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
• Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
• Responsible for approving expenses, monitoring individual team member performance and area metrics.
• Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
• Other duties as assigned.

Territory Supervisor managing field service staff for Johnson & Johnson Vision

Territory Supervisor, Northeast

Territory Supervisor overseeing field service operations across multiple states for Johnson & Johnson Vision. Ensuring compliance, scheduling activities, and managing team performance for effective customer service delivery.

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for scheduling all activities of the Field Specialists to ensure customers' technical needs are met.
• Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
• Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
• Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
• Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
• Responsible for approving expenses, monitoring individual team member performance and area metrics.
• Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
• Other duties as assigned

Territory Supervisor supervising field service staff for Johnson & Johnson Vision

Territory Supervisor supervising field service staff for Johnson & Johnson Vision across multiple states. Ensuring compliance with company policies and meeting customer technical needs.

• Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
• Facilitate development of WFM team and exposure to industry improvements, skills, and standards
• Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
• Devise scheduling enhancements and create new business models
• Discover new best practices to best utilize staffing while following current labor agreements and regulations
• Balance specialists’ workloads between weekly scheduling and daily operations
• Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs
• Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
• Lead staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance while also identifying risks
• Other duties as assigned

Workforce Management Supervisor managing scheduling and performance at Lumicera

Supervisor, Workforce Management

Workforce Management Supervisor at Lumicera overseeing scheduling and performance management. Collaborating with teams to achieve business service level objectives and optimize workforce efficiency.

• Lead activities related to the receiving, storing, shipping of materials or finished goods, and material movement.
• Advocate for a safety-first work environment by prioritizing safety in work processes, deploying ergonomic and safe handling practices, conducting routine safety talks, equipment training and audits, and partnering with the internal safety representative.
• Incorporate 5S and 6S principles and controls throughout the departments.
• Support packaging and shipping activities that are compliant with contractual requirements and company policy.
• Collaborate with internal stakeholders to develop pack and ship schedules that meet program contract dates and on-time delivery (OTD) metrics.
• Serve as process owner for incoming receiving to ensure purchase orders are accurately maintained and materials received are correct (e.g., part numbers, quantities, and damage-free condition).
• Utilize inventory control measures such as cycle counting to ensure inventory accuracy between the physical stockroom/warehouse and the MRP system.
• Ensure stockroom materials are picked, prepared, and delivered to manufacturing to meet production schedules with a high level of quality and accuracy.
• Establish, modify, and communicate standardized work, policies, and procedures, and lead continuous improvement initiatives within the department.
• Own department performance metrics, including data collection, analysis of actual performance versus targets, and development or refinement of KPIs.
• Report on metrics related to activities such as cycle counting and on-time delivery to internal and external customers.
• Develop and execute action plans based on metrics analysis to drive performance improvement and process effectiveness.
• Identify staffing needs and partner with HR to recruit, interview, and hire candidates.
• Develop training plans and provide ongoing employee feedback to support development of receiving, stockroom, and shipping material handlers.
• Support internal and external process audits in the incoming, stockroom, and shipping departments.
• Collaborate with incoming inspection and program teams to ensure timely processing of materials to support business revenue goals.
• Ability to travel up to 10% annually in support of program and business development effort.

Materials Supervisor managing supply chain operations in Rhode Island for Saab, Inc.

Materials Supervisor

Materials Supervisor managing supply chain operations at Saab, Inc. in Cranston, RI. Overseeing activities in receiving, stockroom, and shipping departments while leading a team of material handlers.

Supervisor jobs in Rhode Island

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Case Management Supervisor – LOA Case Management

Offshore Shift Supervisor

Territory Supervisor, Northeast

Territory Supervisor, Northeast

Supervisor, Workforce Management

Materials Supervisor