Case Management Supervisor – LOA Case Management

CVS Health

CVS Health supervisor leading high-volume FMLA, state, company leave, and disability case management from Rhode Island. Coaching 8–11 case managers and ensuring compliant, high-quality colleague service.

Posted 8/5/2026full-timeRemote • Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $46,988 - $112,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and supervising a team of Case Managers while ensuring compliance with FMLA, State leaves, and Disability policies. Proficient in utilizing myLeave and Workday systems to track performance and manage high-volume leave cases effectively.

Highest-signal resume keywords

FMLA ExpertiseTeam SupervisionMyLeave System ProficiencyWorkday System ExperienceCoaching and Performance Assessment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

FMLA ManagementState Leave KnowledgeDisability ManagementCase ManagementPerformance TrackingLeave Policy ComplianceEscalation ResolutionReturn-From-Leave ProcessingLeave-Date CorrectionHigh-Volume Case Management

Soft Skills

Positive AttitudeEmpathyCoaching AbilityCollaborationProblem-Solving

Tools & Technologies

MyLeave SystemWorkday

Industry Keywords

Absence ManagementCase ManagementQuality AssuranceColleague-Centric ModelService Level Agreements

About the role

Key responsibilities & impact

Lead and directly supervise 8 to 11 Enterprise Absence Management Case Managers
Select, recognize, coach, and conduct performance assessments for team members
Provide guidance and coaching on complex and sensitive FMLA, State, and Company leave cases
Support the Sr. Manager in delivering an empathetic, colleague-centric absence management model
Partner with Quality Assurance Specialists and Trainers to improve training curricula
Track team productivity and performance through reporting
Monitor workload and coordinate case management queues using the myLeave system
Ensure compliance with leave communications, medical documentation, leave exhaustion, and case management
Resolve Tier II case management escalations within service level agreements
Recommend programs and practices to improve productivity, reduce costs, and maintain or exceed service levels
Assist Case Managers with escalated issues and proactively raise matters to management
Review and process return-from-leave transactions accurately and timely
Review and process leave-date and status corrections in Workday
Model and foster Heart at Work behaviors
Assist with processing separations related to resignation, retirement, and failure to return from leave
Escalate myLeave system issues to the vendor for investigation
Collaborate with Case Managers and the Sr. Manager on high-level leave issues with colleagues, leaders, and HRBPs
Help manage workload and staffing and anticipate workload changes to maintain consistent colleague service

Requirements

What you’ll need

Positive attitude, especially in the face of adversity
At least 3 years of experience in FMLA, State leaves, and Disability
Experience coaching a team in a professional or volunteer role
High School Diploma/GED required
Bachelor's Degree preferred
Ability to supervise 8 to 11 Case Managers
Knowledge of federal, state, and company leave policies
Experience or ability to use myLeave and Workday systems
Ability to manage high-volume leave cases and Tier II escalations within service level agreements

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Comprehensive benefits package for colleagues and their families