Supervisor

• Directly manage and mentor Care Leads and Advisors, auditing their performance to ensure high-quality execution of 1:1s.
• Take full accountability for department-wide metrics, including Service Level Agreements (SLAs), Average Handle Time (AHT), and Net Promoter Scores (NPS).
• Oversee scheduling strategy and headcount requirements to meet patient demand during peak healthcare seasons and holiday shifts.
• Design and implement performance improvement plans (PIPs) and career laddering initiatives.

Care Supervisor overseeing multiple teams within healthcare advocacy organization

Care Supervisor

Care Supervisor leading Care Leads and Advisors to ensure operational excellence in healthcare advocacy. Managing performance metrics and strategic growth in a remote environment.

• Responsible for all day-to-day manufacturing and quality operations on the seamless mill
• Perform daily mill inspections with an eye for safety and productivity issues
• Coordinate with mill support groups to design and implement countermeasures
• Conduct shift safety meetings and daily toolbox talks
• Train employees on safe work practices
• Conduct daily safe job observations
• Use LEAN tools from the Rocky Mountain Steel Business System to engage employees to continuously improve mill operations
• Schedule and maintain shift manpower for mill operations and training
• Manage an operational and quality team during manufacturing operations and while performing operational maintenance of mechanical equipment including hydraulic, pneumatic, electrical, and mechanical systems
• Use quality standards to evaluate product conformance and troubleshoot quality issues promptly
• Maintain and correct electronic and written records including shift performance, heat traceability, and quality assurance
• Work with shipping department and railroad to manage truck and rail transfers

Shipping Supervisor overseeing manufacturing and quality operations in seamless mill plant

Shipping Supervisor

Shipping Supervisor managing day-to-day operations and quality assurance in seamless mill. Collaborating with teams to enhance safety and productivity in a manufacturing environment.

• Support daily front-office and customer service operations to ensure timely, accurate, and compliant borrower support.
• Provide day-to-day guidance, coaching, and operational support to Customer Service Representatives and front-office staff.
• Monitor team performance, productivity, service levels, and quality metrics to ensure adherence to service standards and compliance requirements.
• Assist with training, onboarding, and continuous development activities to reinforce operational procedures and regulatory requirements.
• Serve as a point of escalation for borrower inquiries, account issues, and complex servicing situations, ensuring timely resolution and proper documentation.
• Monitor borrower interactions and operational activities to ensure compliance with Federal Student Aid (FSA) requirements, Telephone Consumer Protection Act (TCPA) regulations, and organizational policies.
• Collaborate with leadership, Training, Quality, and Back Office teams to identify process improvements, address operational challenges, and improve borrower experience.
• Support workforce coordination activities, including schedule adherence, queue management, and operational readiness.
• Assist in preparing operational reports, tracking trends, and identifying opportunities for service and workflow improvements.
• Promote a collaborative, accountable, and customer-focused team environment that supports operational excellence and continuous improvement.

Front Office Supervisor managing customer service for Perkins Loan Servicing Program

Front Office Supervisor – Perkins Loans

Front Office Supervisor supporting daily operations of borrower-facing customer service for Perkins Loan Servicing Program. Ensuring compliance and high-quality borrower interactions with frontline leadership and oversight.

• Deliver quality modular construction projects on time and on budget.
• Provide hands on leadership by working directly alongside production teams to establish priorities, assign work, monitor progress, and ensure quality standards are met.
• Ensure production operates within applicable standards, regulations, and building codes.
• Deliver hands on leadership for the administrative and inventory support functions that impact production operations, including inventory and project coordination, internal and external customer service, purchase orders, logistics coordination, and operational support activities.
• Partner closely with Operations, Sales, Service, Transportation, and other support teams to coordinate resources, inventory, scheduling, logistics, customer needs, and project execution while ensuring a seamless customer experience.
• Maintain the vendor base and establish new supplier relationships; negotiate pricing and service agreements while implementing policies and procedures that strengthen vendor partnerships and ensure exceptional service for our customers.
• Cultivate strong relationships with manufacturers, subcontractors, and key vendors to ensure accurate inventory management, efficient transportation, successful installations, and responsive service delivery in the marketplace.
• Manage multiple construction groups working on modular building repair, refurbishment, modification, and maintenance projects.
• Maximize efficiency by streamlining workflows, reducing costs, implementing best practices, and supporting LEAN initiatives.
• Lead 6S efforts by ensuring teams maintain organized workspaces, tools, equipment, and materials.
• Order materials and manage inventory to support project schedules and operational needs.
• Train, mentor, and develop team members to enhance productivity, quality, safety, and overall performance.
• Develop and implement initiatives that foster both personal and professional growth, creating opportunities for career development, cross-training, succession planning, and continuous learning.
• Lead employee engagement and team-building efforts that strengthen communication, collaboration, accountability, and retention across the team.
• Create an environment where employees feel valued, supported, and empowered to contribute ideas that improve operational performance, customer satisfaction, and workplace culture.
• Develop, deliver, and support performance reviews, coaching, counseling, and employee development conversations.
• Monitor team performance to ensure productivity, quality, and safety expectations are consistently achieved.
• Evaluate employee progress throughout the year and support annual performance review processes.
• Drive a customer first culture by ensuring internal and external customers receive timely communication, responsive service, and consistent execution.
• Monitor employees for safe operation of tools and machinery and ensure proper inspections and safety activities are completed.
• Actively participate in safety meetings, training, audits, and toolbox talks while promoting OSHA and industry best practices.
• Ensures production operates within established standards, regulations and codes related to the operation of the manufacturing facility (including Department of Education, Division of State Architect, Department of Housing and Community Development, and Federal, State, County and Local requirements).

Construction Production Supervisor

• Supervises Package Handlers
• Trains, develops, and holds workgroups responsible for safety, production and attendance
• Sets and maintains high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety
• Provides innovative and effective leadership

Part-time supervisor overseeing Package Handlers at UPS locations

PT Hub Supervisor

Part-time supervisor at UPS overseeing Package Handlers. Responsibilities include training, developing, and ensuring safety and productivity standards are met.

• Reports directly to Plant Manager and collaborates with production team
• Enforces safety protocols and ensures compliance with OSHA regulations
• Manages shipping logistics and oversees the timing of shipments
• Conducts regular inventory audits and reconciles discrepancies
• Responsible for quality control and meets WQ quality standards
• Identifies areas for process improvement
• Leads a team of shipping and painting staff, providing training and guidance

Paint Supervisor overseeing shipping and production for waste management equipment

Paint Supervisor

Paint Supervisor overseeing shipping and production processes in the manufacturing industry for Wastequip. Ensuring safety protocols are followed and managing a team effectively while supporting quality control.

• Ensure that the manufactured and assembled products starts and finishes within budget and on time.
• Use and monitor KPI’s for leadership and team members that measures success and daily goal achievement.
• Participation in the hiring and training of team members within each department.
• Create daily schedule for production, measures actual results vs plan
• Conduct performance evaluations that are timely and constructive.
• Maintain product quality guidelines as set by engineering and management.
• Motivate and mentor employees, providing support and guidance.
• Establish quantitative and qualitative metrics, guidelines, and standards by which each department’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Review, analyze, and evaluate process flows within each department and coordinating functional areas.
• Implement and maintain inventory control metrics, cycle count tracking, as well as disposition of drop material and scrap.
• Implement policies and procedures that will improve day-to-day production.
• Ownership of production schedule coordinating efforts between engineering and purchasing, and communication with sales.
• Ensure work environments are adequate and safe.
• Communicate and explain new directives, policies, or procedures to team and supervisors.
• Monitor production and resolve issues as they arise, reporting metrics weekly to the management team.
• Improve customer service and satisfaction through quality and on time delivery.
• Lead coordination and integration of efforts among production control, purchasing, engineering, technology, and customer service to produce smoother workflow and more cost-effective business processes.
• Set direction and produce plans to meet Plant goals and objectives.
• Project a positive image of the organization to employees, customers, industry, and community.
• Perform other related duties as assigned.

Production Supervisor ensuring on-time performance and leadership at Wastequip.

Department Supervisor

Production Supervisor at Wastequip ensuring manufactured products meet budget and timelines. Managing teams, evaluating processes, and enhancing operational efficiency in the waste handling industry.

• Supervises WC claims staff in their day-to-day operations
• Assists Claims Manager with recruitment, interviewing, and onboarding new staff
• Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements
• Provides technical and jurisdictional guidance to claims staff
• Acts as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific issues

Workers’ Compensation Claims Supervisor managing a team in a remote setting

Claims Supervisor

Workers’ Compensation Claims Supervisor overseeing claims staff operations remotely. Ensuring compliance and optimal performance while leading a team in the claims department.

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