Supervisor

• Responsible for coordinating the day to day activities of a team of claims employees
• Monitors team member’s workload, provides training, and monitors individual claim activities
• Provides technical/jurisdictional direction to reports on claims adjudication
• Ensures team members have the needed training and are in compliance with regulatory and company standards
• Responsible for the direction of the claims team to ensure consistent delivery of services that meet or exceed customer expectations and complies with regulatory and company standards
• Provides technical guidance to team members
• Resolves complaints, problems, and coverage questions
• Participates in management related duties including performance management, recruitment and selection of new hires
• Provides ongoing training and coaching to team members
• Ensures all receive communication of corporate/department policies and procedures
• Complies, reviews and analyzes management reports and takes appropriate action
• Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards
• Ensures claim files are coded correctly and adequate documentation is made

Claims Supervisor coordinating team activities for efficient claims handling

Claims Supervisor

Claims Supervisor coordinating day-to-day activities of claims team. Ensuring compliance with regulatory standards and providing technical direction in claims adjudication.

• Activities associated with the onboarding and acquisition of new loans: Validation of prior servicer’s checklist(s), including reviewing critically and monitoring those responses are received.
• Tracking of process changes, if necessary, to accommodate special requirements
• Review and validation of the loan data prior to acquisition
• Coordination with internal team members to allow all illogical or invalid data to be identified
• Communication of illogical or incorrect data identified with the client and/or prior servicer, including tracking and monitoring to ensure that all data is corrected.
• New client implementation activities, including coordinating deliverables with vendors and testing to ensure that any new programming is working as designed.
• Activities associated with the outgoing servicing transfer of existing loans: Data review and corrections as identified internally or by the new servicer
• Ensure that all appropriate milestones are met to allow a successful transfer
• Customer research requests and correspondence
• Adherence to regulatory and legal requirements, including investor and state guidelines
• Processing and monitoring of department reporting requirements and workflow, ensuring that the reports and workflow are created and completed accurate and timely

Escrow Acquisition and Service Release Supervisor managing escrow account activities

Escrow Acquisition and Service Release Supervisor

Escrow Acquisition and Service Release Supervisor managing escrow account activities for mortgage. Responsibilities include vendor management, data validation, and adherence to regulatory standards.

• Responsible for the day-to-day operations of the Blending department.
• Plans, coordinates, controls, and reviews activities in the department to support production goals, maintain quality system, ensure safety of employees, and protection of the environment.
• Leads, motivates, and develops team members.
• Directs the day-to-day operations of the blending department.
• Provides for the efficient processing of completed products.
• Plans, prioritizes, and assigns work within the department.
• Sets deadlines to ensure timely completion of work.
• Prepares reports to monitor and manage departmental objectives and KPIs.
• Adheres to budget requirements and works toward obtaining objectives and division goals.
• Responsible for technical problem solving, operational improvements, and efficiency improvements to reduce operating costs.
• Regularly checks, monitors, and records a variety of process operating conditions including unusual process conditions (appearance, sounds, vibrations, odors).
• Recommends equipment maintenance and schedules preventative maintenance to maintain mixing and packaging productivity and efficiency.
• Oversees documentation and records for the department.
• Reviews batch production records for accuracy.
• Ensures that all procedures described in SOPs are followed in accordance with company policies and GMP requirements.

Blending Supervisor overseeing blending department operations at Ajinomoto

Blending Supervisor

Blending Supervisor responsible for the operations of the blending department at Ajinomoto. Planning, directing, and leading team members to meet production goals while ensuring safety.

• Ensure that the team receives regular, high-quality feedback to drive accountability.
• Maintain weekly metrics in the green.
• Achieve monthly QSR scores of 90%+ for the team.
• Arrange monthly meetings with the team to align on goals.
• Maintain an average customer service survey score of 1.30 or less.
• Act as a mentor to adjusters.

Workers Compensation Claims Supervisor overseeing claims teams in the Midwest.

Workers Compensation Claims Supervisor – Midwest Region

Workers Compensation Claims Supervisor overseeing claims teams to achieve performance metrics and improve service quality. Fostering development of adjusters in a collaborative environment.

• Ensure that the team receives regular, high-quality feedback to drive accountability.
• Maintain weekly metrics in the green and improve performance as needed.
• Achieve monthly QSR scores of 90%+ and address underperformance.
• Arrange monthly meetings to align on goals and discuss challenges.
• Maintain an average customer service survey score of 1.30 or less.
• Act as a mentor and contribute to developing your team of adjusters.

Supervise claims adjusters in the Midwest region for Cottingham & Butler.

Supervise claims adjusters while driving accountability and performance in the Midwest region. Lead team metrics and deliver quality customer service as a Claims Supervisor at Cottingham & Butler.

Supervisor jobs in Iowa

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Claims Supervisor

Escrow Acquisition and Service Release Supervisor

Blending Supervisor

Workers Compensation Claims Supervisor – Midwest Region

Workers Compensation Claims Supervisor – Midwest Region