Workers Compensation Claims Supervisor – Midwest Region

CBCS

Workers Compensation Claims Supervisor overseeing claims teams to achieve performance metrics and improve service quality. Fostering development of adjusters in a collaborative environment.

Posted 7/1/2026full-timeRemote • Iowa • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in claims supervision, focusing on team accountability and performance metrics. Proven ability to mentor team members and achieve high customer service scores in the Midwest region.

Highest-signal resume keywords

Claims SupervisionMentoringPerformance MetricsCustomer ServiceResults Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Feedback DeliveryTeam Alignment

Industry Keywords

Midwest RegionQSR ScoresCustomer Service SurveyAccountabilityClaims Management

About the role

Key responsibilities & impact

Ensure that the team receives regular, high-quality feedback to drive accountability.
Maintain weekly metrics in the green.
Achieve monthly QSR scores of 90%+ for the team.
Arrange monthly meetings with the team to align on goals.
Maintain an average customer service survey score of 1.30 or less.
Act as a mentor to adjusters.

Requirements

What you’ll need

Substantial experience in the Midwest region
Strong background in achieving results
Minimum of 1-5 years of claims supervision

Benefits

Comp & perks

Salary – Flexible based on your experience level.
Most Benefits start Day 1
Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing/ Defined Contribution (1-year waiting period)
PTO/ Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/ Parental Leave
Company-paid Term Life/ Accidental Death Insurance