Full-stack Engineer

• Provide technical leadership for complex, high-impact initiatives, ensuring solutions are scalable, secure, maintainable, and aligned with product and business objectives.
• Lead system and component-level architecture design in partnership with engineers and architects.
• Own end-to-end technical execution for key projects, from design through delivery, proactively managing risks and dependencies.
• Translate high-level designs into well-scoped tasks, estimates, and implementation plans.
• Design, implement, and evolve cloud-native architectures using modern patterns (microservices, event-driven systems, API-first design), technologies and tools.
• Set and enforce high engineering standards through code reviews, CI/CD, testing, TDD, observability, and DevOps practices.
• Build, prioritize, and manage technical debt and drive performance, scalability, and reliability improvements using data-driven insights.
• Mentor and coach engineers, fostering strong engineering judgment, collaboration, ownership, continuous learning and skill development.
• Partner closely with Product Managers, UX, QA, Security, and Infrastructure teams to deliver solutions that meet functional and non-functional requirements.
• Clearly communicate technical trade-offs, risks, and recommendations to both technical and non-technical stakeholders.
• Support alignment between product priorities and technical execution, ensuring predictable, high-quality delivery.
• Remain deeply hands-on, contributing with high-quality, production-ready code for critical components and complex problem areas.
• Troubleshoot and resolve complex production issues, applying strong diagnostic and problem-solving skills.
• Continuously evaluate and adopt modern technologies and tools that improve system reliability and team effectiveness.
• Perform other duties as assigned to support departmental and company objectives.

Tech Lead Engineer

• Lead infrastructure upgrades and modernization efforts, including migrating Snapsheet's Ruby on Rails applications to current and supported versions.
• Identify and resolve technical debt, improving system stability, performance, and long-term maintainability.
• Contribute to technical design processes and provide improvement suggestions and feedback.
• Work in an agile environment and participate in weekly stand-ups, retrospectives, etc.
• Proactively challenge scopes, flag issues, and suggest alternatives.
• Collaborate with other engineers, product management, and design to identify and solve complex problems.

Senior Software Engineer – Virtual Appraisals

• Help build great experiences for our members and hosts, across new features, our core membership products, and our mobile apps.
• Think about problems and solutions with a long-term view while making the practical trade-offs that help the company move quickly.
• Collaborate with product, marketing, customer service, and finance to prioritize and refine as you go.

Senior Full Stack Engineer

Software Engineer

• Design, develop, test, and deploy Guidewire-based solutions, including customizations and new features
• Configure product models, rating engines, and business rules using the Claim center Configuration tool
• Develop and integrate the platform with other internal and external systems using tools like REST APIs
• Write clean, high-quality code in GOSU and Java
• Troubleshoot and resolve issues related to Claim center configuration, data migration, and integrations
• Participate in quality assurance activities and perform unit and integration testing

Guidewire Claim Centre Configuration, Developer

Backend Engineer

• Designing, developing, and maintaining scalable web-based applications
• Collaborating with other engineers and cross-functional team members to deliver business value
• Participating in code reviews and technical discussions
• Writing clean, tested, and well-documented code
• Contributing to architecture and design conversations
• Supporting and improving development practices (e.g., CI/CD, testing, monitoring)
• Supporting production systems, including participating in on-call rotations as needed
• Engaging in continuous learning and knowledge sharing within the team
• Communicating progress, blockers, and risks in a timely and transparent way
• Supporting Patriot's values through positive interactions with internal and external stakeholders

Software Engineer III – Full Stack, Vue, .NET

• Identify prospects, conduct cold outreach, and build lasting relationships with decision-makers
• Maintain and submit regular activity and results reports, including daily call logs, weekly plans, and monthly/annual territory reviews
• Attend trade shows, seminars, and industry events to network and uncover new opportunities (travel required)
• Keep accurate records in Salesforce, ensuring customer profiles, lead generation, and updates are properly maintained

Market Developer

• Architect, implement, and maintain a new platform for a high-performance networking and compute
• Closely collaborate with Product Management and internal stakeholders to ensure good product-market fit and direction
• Foster an efficient build-it and run-it culture, blurring the lines between operations and development, continuously reducing time to improve customer outcomes
• Facilitate cross-stakeholder discussions to ensure alignment on compute platform requirements and design trade-offs, while considering performance, scalability, and reliability factors
• Bring passion, enthusiasm, peer review and mentorship, and a positive attitude to the team
• Model great engineering by writing efficient and secure code while constructively reviewing that of your peers and maintaining a high bar.

Senior Staff Engineer, Product Software

• Writes code, debugs and performs unit testing in all application layers and data access layer.
• Participates in code reviews with manager to ensure accurate code and design techniques are being used.
• Assists in the full software lifecycle activities including project planning, requirement analysis, design, development, quality assurance and documentation.

Software Engineer I – Full-Stack

• Perform backend software design and development and system integration.
• Responsible for scoping, systems analysis, software design, development, testing, and deployment.
• Translates system requirements into technical design.
• Lead and participate in projects of various sizes.
• Develop highly interactive applications including complex forms, dashboards, charts and diagrams.
• Work with end-users to identify current workflows and clarify project objectives.
• Provides technical guidance to junior analyst/programmers.

Senior Full Stack Developer

• Responsible for the development, implementation and maintenance of information systems (IS) and technologies for management and analysis of research and clinical trials data.
• Contribute to the strategic vision, direction and operations of the Research Network by developing and implementing software solutions.
• Work directly with researchers on the design, testing and implementation of systems and infrastructure supporting research and software development methodologies.
• Provide timely insight and advice to leadership to leverage technologies in future plans.

Software Engineer II

• Assists Product Development Teams in the engineering of Symitar development designed to achieve business outcomes.
• Participates in core feature and user story development, executing responsibilities, and collaborating with Product Development Team members.
• Designs Symitar solutions to satisfy technical requirements.
• Utilizes Symitar knowledge to write and complete user stories and product features.
• Applies design principles and patterns to develop robust product capabilities following Symitar Services methodologies and best practices.
• Actively engages with other product team members to provide assistance with Symitar architecture, coding standards, and system related issues.
• May verify the work of engineers or technicians.
• Perform other duties as assigned in support of team efforts and results.

Symitar Engineer I, II, III, Senior

• Manage day-to-day technical aspects of software maintenance and support activities across two large SFDC instances
• Lead our Salesforce Ecosystem Support “Pod” to tackle production issues, smaller enhancements, and ticket triage of user issues
• Take an active role in the development process by contributing to complex Salesforce issues
• Design and build Salesforce solutions that integrate with various Salesforce clouds
• Develop Salesforce solutions from configuration to customization
• Participate in daily scrum meetings, analyze and assign user stories
• Automate business processes using Salesforce automation tools
• Build integrations between Salesforce and external systems

Senior Developer, Applications Development

Frontend Engineer

• Own the end-to-end member eligibility process — from receipt of client eligibility files through verification of active insurance coverage in Athena Health
• Define and enforce client eligibility file completeness standards; establish intake SLA with Client Success for incomplete or missing demographic and insurance data
• Implement and manage real-time eligibility (RTE) verification (using ANSI X12 270/271) transactions to confirm active coverage before claims are submitted
• Develop and maintain a reconciliation process to ensure all active members in Zuora have corresponding verified records in Athena
• Identify and resolve eligibility discrepancies, retroactive terminations, and coverage changes before they result in denied claims or revenue loss
• Monitor eligibility-related denial trends and implement upstream controls to reduce recurrence
• Oversee the accuracy and completeness of claims preparation and entry across all Virta Health products — Diabetes Reversal, Diabetes Management, and Sustainable Weight Loss
• Ensure all claims are coded correctly and submitted within payer-specific timely filing windows
• Monitor claim submission lag — the time between billing period close and claim submission — and establish benchmarks to reduce exposure
• Work with Engineering to improve the flow of billing trigger data from Spark into Athena, reducing manual intervention in claims entry
• Implement pre-submission claim scrubbing processes to improve clean claim rates and reduce first-pass rejections
• Maintain working knowledge of CPT, HCPCS, and ICD-10 coding requirements relevant to Virta Health's digital health and value-based care model
• Manage provider and program credentialing and payer enrollment for all applicable Virta Health providers, locations, and product lines
• Ensure all providers are enrolled with payers prior to service delivery to prevent claim denials related to credentialing status
• Maintain a credentialing tracking system with defined renewal timelines, expiration alerts, and re-credentialing workflows
• Coordinate with Legal, HR, and Clinical Operations on provider onboarding and payer network participation requirements
• Recruit, onboard, and develop front-end RCM staff including eligibility specialists, claims entry staff, and credentialing coordinators
• Establish role-specific SOPs, training programs, and performance expectations for all front-end positions
• Conduct regular performance reviews and provide coaching to develop staff competency in eligibility verification, coding, and claims entry
• Partner with the Manager/Director of Operational Effectiveness on reporting and process improvement initiatives affecting front-end functions.

Manager, Front End Revenue Cycle

• Establish and maintain active monitoring of ANSI X12 277CA claim acknowledgment transactions to confirm payers have received submitted claims
• Implement a tracking and escalation process for claims that have not received 277CA acknowledgment within defined payer-specific windows
• Partner with the Front End Revenue Cycle Manager and Engineering to ensure clean claim submission and minimize rejection rates at the clearinghouse level
• Maintain working knowledge of clearinghouse workflows and claim status tracking capabilities
• Own the Athena Health AR aging report — ensuring it accurately reflects payment status and is actively worked on a defined cadence
• Establish AR follow-up workflows by payer and aging bucket, with defined SLAs and escalation paths for each tier
• Drive systematic reduction of the over-180-day AR balance through targeted payer follow-up, appeals, and collections activity
• Coordinate with Finance and the Manager/Director of Operational Effectiveness to ensure AR balances in Athena are accurately reflected in Zuora and NetSuite through a defined reconciliation process
• Identify and escalate AR balances where the insurance collection path has been exhausted and the employer guarantee of payment clause may apply
• Build and manage a structured denial work queue in Athena Health with assigned ownership, defined SLAs, and a clear resubmission process for each denial reason code
• Analyze denial trends by payer, reason code, and service line to identify root causes and implement upstream controls to prevent recurrence
• Prioritize denial resolution based on dollar value and timely filing window expiration — ensuring high-value, near-deadline denials are worked first
• Establish appeals workflows for payer-specific appeal processes, including supporting documentation requirements and submission timelines
• Monitor denial overturn rates by payer and reason code, and use outcomes data to refine appeal strategies
• Partner with the Front End Revenue Cycle Manager to address eligibility-driven denials at the root — denials reflecting coverage terminations that should have been caught upstream
• Manage the collections process for both claims-billed payer populations
• Establish payer-specific follow-up protocols including call queues, correspondence templates, and escalation timelines
• Coordinate with Client Success on employer group collections, including communication protocols and escalation to the employer guarantee of payment process when appropriate
• Monitor and report on cash collection rates by payer against contracted PMPM rates, identifying and investigating variances
• Recruit, onboard, and develop back-end RCM staff including AR follow-up specialists, denial management analysts, and collectors
• Establish competency requirements, training programs, and performance expectations for all back-end positions — with particular emphasis on experienced denial management and collections hires
• Conduct regular AR review sessions with staff to ensure accounts are being worked effectively and escalations are appropriate
• Build a culture of accountability, data-driven decision making, and continuous improvement within the back-end team

Senior Manager, Back End Revenue Cycle

• Responsible for Full-stack development, testing, and maintenance of CBO web applications and backend services
• Builds features across ReactJS front-end and Python/FastAPI backend; manages PostgreSQL data models/migrations; containerizes with Docker and deploys to AWS (ECS/EKS, EC2, S3, RDS, CloudWatch, IAM, VPC)
• Operates in CBO trunk-based development (short-lived branches, feature flags, frequent merge)
• Participates in sprint ceremonies and peer code review
• Writes automated tests (pytest, Jest/RTL)
• Resolves defects/tech debt
• Maintains technical documentation (API docs, ADRs, setup guides)
• Section 508-compliant UI.

Full Stack Software Developer

• Research and identify technology upgrades which will enhance the ability to deliver robust solutions
• Ensure the new projects and enhancements to legacy solutions (where possible) work towards an enterprise architecture as opposed to a proliferation of point solutions
• Work with other technical teams to define and identify cross-functional solutions for integration with new or existing technologies
• Lead application and system architecture design working in conjunction with partners in the areas of architecture and infrastructure
• Lead the effort for design, development and implementation to deliver solutions which are easily maintainable and scalable
• Direct or indirect involvement in the development of policies, standards, and guidelines that direct the selection, development, implementation and use of Information Technology within the enterprise
• Provide coaching and guidance to colleagues to ensure applications, services, and processes are developed in a way that complies with architectural guidelines and established methodologies
• Informs management and provides recommendations for mitigation of potential bottlenecks or single-points of failure within the environment that may affect system performance or availability
• Estimate effort required for the design, development and implementation of technical solutions
• Other duties as assigned

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