ServiceNow

• Design, build, and maintain ServiceNow APM solutions, including application onboarding, lifecycle management, and compliance tracking
• Configure and extend data models (APM, CMDB, CSDM), workflows, forms, and governance pipelines
• Develop scripts (Business Rules, Client Scripts, Script Includes) and automations using Flow Designer
• Build integrations using REST APIs and IntegrationHub
• Create dashboards and performance analytics for application portfolio visibility, lifecycle tracking, and risk insights
• Ensure scalable, high-performing, and maintainable platform solutions
• Support governance processes such as onboarding workflows, ARB reviews, and stage-gated approvals
• Maintain application inventory, ownership, and classification data
• Partner with architecture, IAM, risk, and control teams to ensure accurate data and audit readiness
• Identify and implement automation opportunities using ServiceNow, Flow Designer, and Power Platform tools
• Leverage Microsoft Copilot and ServiceNow AI to generate insights, summaries, and workflow improvements
• Collaborate with stakeholders to gather requirements and drive adoption of governance solutions

Enterprise Architecture Governance – ServiceNow Solution Engineer, AVP

• Serve as the primary ServiceNow Platform Architect for a designated process domain (for example: HSRD, Source2Pay, LSD)
• Own the design, delivery, sustainability and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform
• Own end-to-end platform architecture and configuration decisions to support process domains
• Translate business needs into scalable platform solutions that align with enterprise architectural standards and long‑term platform strategy
• Produce architecture diagrams, design docs, and implementation acceptance criteria; participate in design reviews and sprint ceremonies as required
• Implement disciplined server-side logic using Business Rules and Script Includes with emphasis on reuse, encapsulation and testability
• Author and maintain performant, maintainable code and automated tests where applicable
• Design and maintain ACLs, role/group strategies and least-privilege access models suitable for a global enterprise environment
• Participate in upgrade planning, testing and remediation efforts, identifying risky customizations early and driving mitigation
• Act as the subject matter expert for ServiceNow platform; support backlog refinement, complex incident resolution and architectural guidance to delivery teams
• Collaborate closely with domain leads and cross-functional stakeholders to align domain implementations with enterprise roadmaps, upgrade plans and GenAI initiatives
• Mentor and coach developers and integrators on enterprise best practices and standards

Senior ServiceNow Architect

• Serve as the primary ServiceNow Platform Architect for a designated process domain (for example: HSRD, Source2Pay, LSD).
• Own the design, delivery, sustainability and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform.
• Own end-to-end platform architecture and configuration decisions to support process domains.
• Translate business needs into scalable platform solutions that align with enterprise architectural standards and long‑term platform strategy.
• Produce architecture diagrams, design docs, and implementation acceptance criteria; participate in design reviews and sprint ceremonies as required.
• Implement disciplined server-side logic using Business Rules and Script Includes with emphasis on reuse, encapsulation and testability.
• Author and maintain performant, maintainable code and automated tests where applicable.
• Design and maintain ACLs, role/group strategies and least-privilege access models suitable for a global enterprise environment.
• Participate in upgrade planning, testing and remediation efforts, identifying risky customizations early and driving mitigation.
• Act as the subject matter expert for ServiceNow platform; support backlog refinement, complex incident resolution and architectural guidance to delivery teams.
• Mentor and coach developers and integrators on enterprise best practices and standards.

• Manage, configure, and maintain ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management.
• Perform routine platform maintenance such as updates, patches, and performance monitoring.
• Create and maintain ServiceNow users, groups, roles, and access controls (ACLs).
• Build and modify forms, fields, workflows, business rules, UI policies, client scripts, and notifications.
• Develop and maintain Service Catalog items and associated workflows.
• Support integrations with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Troubleshoot platform issues and provide timely resolution for incidents and service requests.
• Monitor system performance and proactively identify optimization opportunities.
• Maintain platform documentation, configuration records, and standard operating procedures.
• Ensure compliance with ServiceNow best practices, security standards, and organizational policies.
• Collaborate with process owners to improve ITSM/ITOM processes and enhance platform usability.
• Participate in planning and execution of platform upgrades and new module implementations.

ServiceNow Systems Administrator II

• Design and implement REST/SOAP API integrations between ServiceNow and VCF OPS
• Enable real-time infrastructure inventory data flow into the SNOW CMDB
• Develop and maintain integration scripts, flows, and custom API endpoints
• Collaborate with ServiceNow developers, cloud architects, and infrastructure teams
• Document integration architecture, data mappings, and technical specifications
• Troubleshoot API connectivity, data sync, and performance issues
• Advise on best practices for ServiceNow platform governance and API security

Senior Consultant – ServiceNow, VCF OPS Integration

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