ServiceNow

• Manage, configure, and maintain ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management.
• Perform routine platform maintenance such as updates, patches, and performance monitoring.
• Create and maintain ServiceNow users, groups, roles, and access controls (ACLs).
• Build and modify forms, fields, workflows, business rules, UI policies, client scripts, and notifications.
• Develop and maintain Service Catalog items and associated workflows.
• Support integrations with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Troubleshoot platform issues and provide timely resolution for incidents and service requests.
• Monitor system performance and proactively identify optimization opportunities.
• Maintain platform documentation, configuration records, and standard operating procedures.
• Ensure compliance with ServiceNow best practices, security standards, and organizational policies.
• Collaborate with process owners to improve ITSM/ITOM processes and enhance platform usability.
• Participate in planning and execution of platform upgrades and new module implementations.

ServiceNow Systems Administrator II

• Design and implement REST/SOAP API integrations between ServiceNow and VCF OPS
• Enable real-time infrastructure inventory data flow into the SNOW CMDB
• Develop and maintain integration scripts, flows, and custom API endpoints
• Collaborate with ServiceNow developers, cloud architects, and infrastructure teams
• Document integration architecture, data mappings, and technical specifications
• Troubleshoot API connectivity, data sync, and performance issues
• Advise on best practices for ServiceNow platform governance and API security

Senior Consultant – ServiceNow, VCF OPS Integration

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Software Engineer – ServiceNow

• Work with stakeholders to understand their needs and develop solutions accordingly.
• Stay up to date on latest ServiceNow features and functionality.
• Communicating and collaborating with cross-functional teams to identify and document business processes that can be automated using ServiceNow.
• Working with a user experience mindset to develop and deploy solutions for customers.
• Participating in agile planning ceremonies to help define and prioritize ServiceNow work for upcoming sprint.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
• Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.
• Mentor and train junior ServiceNow developers.

Manager – ServiceNow

• Oversee the technical design, configuration, and daily operations of the ServiceNow platform
• Managing platform upgrades, writing custom scripts (JavaScript)
• Integrating external applications, translating business requirements into technical workflows
• Leading development, configuring workflows, scripting (JavaScript), managing integrations (REST/SOAP)
• Ensuring CMDB data quality, enforcing governance to drive automation and best practices
• Maintain and evolve the ITSM process in alignment with ITIL best practices

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ServiceNow Systems Administrator II

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