ServiceNow Systems Administrator II

CentraState Healthcare System

ServiceNow Systems Administrator managing platform configuration and maintenance for Atlantic Health's ServiceNow system. Collaborating with IT teams to enhance user experience and compliance standards.

Posted 6/4/2026full-timeMorristown • New Jersey • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Manage, configure, and maintain ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management.
Perform routine platform maintenance such as updates, patches, and performance monitoring.
Create and maintain ServiceNow users, groups, roles, and access controls (ACLs).
Build and modify forms, fields, workflows, business rules, UI policies, client scripts, and notifications.
Develop and maintain Service Catalog items and associated workflows.
Support integrations with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
Troubleshoot platform issues and provide timely resolution for incidents and service requests.
Monitor system performance and proactively identify optimization opportunities.
Maintain platform documentation, configuration records, and standard operating procedures.
Ensure compliance with ServiceNow best practices, security standards, and organizational policies.
Collaborate with process owners to improve ITSM/ITOM processes and enhance platform usability.
Participate in planning and execution of platform upgrades and new module implementations.

Requirements

What you’ll need

Experience administering and configuring the ServiceNow platform (typically 2–5 years).
Strong understanding of ITSM processes (Incident, Problem, Change, Request).
ITIL foundations or other IT best practices or framework certification.
Hands on experience with ServiceNow configuration: workflows, business rules, UI policies, client/server scripts, and catalog items.
Familiarity with JavaScript, HTML, CSS, and ServiceNow’s scripting environment.
Experience with integrations (REST/SOAP APIs, MID Server).
Understanding of CMDB structure, discovery, and asset management concepts.
Ability to analyze requirements and translate them into technical solutions.
Strong troubleshooting skills and attention to detail.
Experience with Agile methodologies and ITIL frameworks.
Background in enterprise IT operations or systems administration.
Knowledge of ServiceNow Flow Designer, IntegrationHub, or Performance Analytics.
Education/Certifications:
Bachelors degree in computer science, business, or mathematics or an equivalent of work history and education.
ServiceNow System Administrator (CSA) certification highly preferred.
Additional ServiceNow certifications (ITSM, ITOM, HRSD, Discovery, etc.).

Benefits

Comp & perks

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow administrationServiceNow configurationREST APIsSOAP APIsJavaScriptHTMLCSSITSM processesAgile methodologiestroubleshooting

Soft Skills

attention to detailanalytical skillscollaborationproblem-solving

Certifications

ServiceNow System Administrator (CSA)ITIL foundationsServiceNow ITSM certificationServiceNow ITOM certificationServiceNow HRSD certificationServiceNow Discovery certification