Salesforce Developer

• Provide industry best practices and serve as a trusted client advisor on customer data strategy and AI.
• Drive requirement gathering and serve as the Salesforce Data 360 platform expert.
• Lead discovery and architecture of customer data strategies, ensuring alignment between business goals, data models, and AI-driven use cases.
• Assess existing data ecosystems to define the optimal Data 360 architecture and migration strategy.
• Design scalable, secure data architectures.
• Work with clients to build out their strategy and roadmap.
• Tie outcomes to business value (return on investment) through storytelling.
• Coach and mentor junior team members and follow new Salesforce product and technical capabilities.

Salesforce Solution Architect, Data & AI

• Lead and own the technical solution design across Data 360 and Agentforce—including data streams, DLOs, DMOs, identity resolution, calculated insights, segments, real-time activation, and the agent topics, instructions, and actions that consume that data.
• Design scalable and secure data architectures on Salesforce Data 360—defining ingestion patterns, harmonization, identity resolution rules, and zero-copy / data federation strategies.
• Deep dive into the limits and boundaries of Data 360 and Agentforce, finding novel solutions to drive business outcomes.
• Architect RAG and Generative AI solutions leveraging Unstructured DMOs, Retrievers, Search Indexes, and Document Processing, applying RAG best practices.
• Collaborate with customers, Project Managers, Solution Architects, Developers, and UX Designers to translate business needs into well-architected solutions.
• Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment.
• Define integration frameworks and reference architectures connecting Data 360, MuleSoft, enterprise data warehouses, and other systems using real-time and batch patterns.
• Establish DevOps, source control, and CI/CD practices for data and AI solutions.
• Coach and mentor developers and junior architects, and follow and understand new Salesforce products and technical capabilities.

Salesforce Technical Architect, Data & AI

• Facilitate business process reviews to identify customer requirements
• Translate customer requirements into Salesforce design
• Configure Salesforce Field Service Cloud solutions
• Develop technical requirements and specifications
• Drive best practice UX design into solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee successful completion of assigned projects
• Lead vision and strategy discussions

Salesforce Solution Architect, Field Service

• Own the Salesforce platform architecture
• Lead technical design and delivery for complex Salesforce features
• Directly manage two Salesforce Engineers
• Architect and maintain integrations between Salesforce and enterprise systems
• Define and enforce coding standards, design patterns, and release management practices
• Lead discovery and requirements analysis sessions
• Evaluate third-party AppExchange solutions
• Manage technical debt and platform security posture
• Drive Salesforce release management
• Advise on Salesforce roadmap alignment
• Partner with the Data Architect on Salesforce data governance
• Contribute to cross-platform architecture decisions

Salesforce Technical Lead

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Salesforce Solution Architect, Experience Cloud

• Identifying, defining, and documenting problems or situations that require attention or improvement
• Locating, collecting and organizing information that enhances the understanding of a problem or situation and that facilitates effective communication of it to others
• Study, examine and interpret problem or complex situations by separating into discrete components.
• Simplify and better understand how the components fit together and why they are arranged in particular ways
• Analyze, Design and champion software solutions thru configuring existing systems and possibly writing some basic code
• Construct, configure, and maintain complex Salesforce objects and processes
• Create and or update documentation
• Adhere to appropriate system development standards and process methodology
• Develop functional, integration, regression and stress test plans
• Translate business requirements into technical solutions

Senior Salesforce Developer

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee and be accountable for the successful completion of all aspects of assigned projects
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management
• Architect and build best-in-class implementations of Service Cloud
• Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Acquire new technical expertise and understanding of latest Salesforce features and major launches
• Understanding of contact center routing strategies in Salesforce and Amazon Connect

Salesforce Solution Architect, Service Cloud Voice

• Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population
• Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications
• Provide insight to business users and technical team members regarding the best way to build reports and dashboards
• Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements
• Establish best practices and standards for dataflow, lenses, and dashboard development and deployment
• Establish operations and refresh standards based on globally aligned data strategy

Salesforce Technical Architect

• designing, developing, and maintaining Salesforce applications
• coding, configuration, testing, and ongoing system enhancements
• collaborating with business and technical teams to gather requirements
• building workflows, reports, and integrations
• ensuring solutions align with organizational goals and best practices
• developing, testing, and implementing Salesforce applications
• building reports and dashboards
• creating custom workflows in collaboration with business teams
• maintaining Salesforce application and platform
• leading discussion trade-offs with other teams
• creating technical plans and strategies
• providing training to Federal staff on Salesforce
• liaison with Salesforce to resolve issues

• Collaborate with stakeholders to understand pricing and billing processes
• Document functional requirements and create solution architecture, System Architecture and Entity Relationship Diagram
• Excellent understanding of Quote to Cash end to end business process
• Configure Salesforce CPQ for complex pricing, discounting, and bundling
• Experience with Salesforce Billing or integration with Billing platforms like Zone Billing for invoicing, payment collection, and revenue recognition
• Design subscription and recurring revenue models
• Experience building Usage products
• Guide clients to make buy vs build decisions
• Design integrations with NetSuite, ERP systems, Billing platforms, Payment gateways, and tax engines and implement them
• Develop custom workflows, approval processes, and automation for CPQ and Billing
• Configure reports and dashboards as per client requirement
• Prepare configuration runbooks and guide development team
• Create documentation for CPQ billing processes and Conduct user training
• Support deployment and post-implementation enhancements

Salesforce Architect – Revenue Cloud, CPQ

• Define and own the Salesforce architecture - org strategy, data model, packaging, integration topology, identity/security patterns
• Translate business goals into scalable technical designs, architecture decision records, interface control documents (ICDs), and implementation plans
• Architect, govern, and approve integrations between Salesforce and external systems - ERP/PLM/MDM/Analytics/IDP using API, event driven, and middleware patterns - MuleSoft/Anypoint
• Lead DevSecOps and packaging strategy: source driven development (SFDX), unlocked/2GP packages, CI/CD pipelines, automated testing, and static/security scanning
• Define non functional requirements (performance, availability, SLOs), conduct capacity/timing analyses, and drive performance tuning and scalability improvements
• Own security and compliance by design: Shield, platform encryption, threat modeling, access controls - SSO/SAML/OAuth/SCIM, and audit evidence for governance
• Lead data modeling, data migration, and LDV strategies (Big Objects, External Objects, Heroku Connect) and ensure data quality/lineage with Data Governance
• Serve as technical lead for development teams: provide design reviews, mentor engineers and admins, conduct code/config reviews, and enforce architecture standards
• Evaluate AppExchange/vendors, define acceptance criteria, and manage vendor technical assessments and onboarding
• Represent the Salesforce platform in architecture boards, cross functional forums, and executive reviews; produce measurable KPIs and regular status reporting

Senior Salesforce Solution Architect

• Lead the end-to-end management of operational technology projects, ensuring successful implementation and adoption
• Develop detailed project plans, including scope, objectives, timelines, budgets, and resource allocation
• Collaborate with cross-functional teams, including IT, operations, and client service teams, to define project deliverables and milestones
• Oversee the design, development, and deployment of AI-driven solutions to optimize client interactions
• Identify risks, develop mitigation strategies, and proactively resolve project roadblocks
• Monitor and report on project progress, performance metrics, and stakeholder feedback
• Ensure compliance with industry standards, security protocols, and regulatory requirements
• Foster a culture of continuous improvement by analyzing project outcomes and implementing best practices
• Learn and operate platforms based on the needs of both existing and newly developed technology
• Provide technical understanding, training, and support to operations teams
• Provide ongoing technical support for current and newly created platforms
• Support Salesforce development as well as mobile and web-based application development

Salesforce Engineer, Developer

• Lead solution design across Salesforce, OmniStudio, and related enterprise platforms to support business goals, operational needs, and modernization initiatives
• Translate business requirements into scalable end to end solution architectures that balance usability, maintainability, security, compliance, and performance
• Partner with stakeholders to evaluate current state processes, define future state capabilities, and recommend business aligned technology solutions
• Develop architecture artifacts including solution blueprints, conceptual and logical designs, integration patterns, business process flows, and implementation approaches
• Design Salesforce solutions across Public Sector Solutions, Sales Cloud, Service Cloud, and OmniStudio capabilities such as OmniScripts, FlexCards, DataRaptors, and Integration Procedures
• Collaborate with technical teams to ensure proposed solutions are feasible, well governed, and aligned with enterprise architecture standards and Salesforce best practices
• Evaluate design alternatives, identify risks, and recommend mitigation strategies across data, integration, security, identity, and operational considerations
• Support buy versus build discussions, roadmap planning, and long term application portfolio evolution
• Work across Huron, partner teams, and client stakeholders to align delivery decisions with program objectives and mission needs
• Participate in Agile delivery processes, including planning, backlog refinement, design reviews, demos, and retrospectives
• Contribute to documentation, governance, quality practices, and reusable patterns required in public sector delivery environments
• Support continuous improvement and help define standards and best practices that can be leveraged across this and future public sector engagements

Salesforce Solution Architect

• The Salesforce Developer will support the design, build, and maintenance of Salesforce features for the Department of Veteran Affairs (VA) Loan Guaranty Service (LGY).
• This role will be hands-on with Salesforce object mapping defects, validating Apex callouts and Named Credentials, implementing hotfixes, validating permission set configurations, monitoring Salesforce debug logs, and assisting in production deployments.
• This role supports both ongoing sustainment and incremental enhancements to an existing enterprise Salesforce implementation, requiring strong judgment, code quality, and the ability to work within established architectural and compliance constraints.

• Lead business process discovery sessions to define scalable, enterprise-grade Salesforce solutions aligned to customer objectives
• Own end-to-end solution architecture across Salesforce platforms (Service Cloud, Order Management, Commerce, Consumer Goods Cloud), ensuring alignment to best practices and long-term scalability
• Define and govern solution design, including data models, integrations, and system architecture, to support complex business requirements
• Provide architectural oversight throughout the full delivery lifecycle (design, build, test, deploy, and post-go-live), ensuring quality and consistency
• Drive UX and solution design strategy to deliver intuitive, efficient, and scalable user experiences
• Act as the primary technical authority and strategic advisor to both client stakeholders and internal delivery teams
• Translate business requirements into scalable technical solutions and guide development teams on implementation approach
• Lead technical design reviews and ensure adherence to architectural standards and best practices
• Own deployment strategy and release governance, including environment strategy, risk mitigation, and rollback planning
• Provide oversight on testing strategy (unit, integration, UAT), ensuring solutions meet functional and technical requirements
• Define data architecture and modeling strategies to support customizations and integrations
• Identify and proactively mitigate technical risks, ensuring successful project delivery
• Partner cross-functionally to align business and technical stakeholders, ensuring clear communication and shared objectives
• Support post-go-live strategy, including optimization, scalability planning, and continuous improvement initiatives

Salesforce Solution Architect, Commerce – B2B

• Lead the development execution across our dual-org environment
• Support mission-critical operations for Consumer Services and National and Field Sales teams
• Ensure the development team meets its commitments while maintaining the highest standards of code quality and system stability
• Partner with technical and functional product teams to translate prioritized requirements into actionable development tasks
• Own the end-to-end development lifecycle, ensuring deadlines are met and work aligns with business objectives
• Mitigate technical or resource-based blockers to maintain team velocity
• Critically evaluate technical designs provided by architects
• Establish and enforce coding standards, conducting regular code reviews
• Mentor multiple teams of Salesforce developers
• Manage resource allocation and team bandwidth for optimal development pipeline

Salesforce Engineering Manager

• Define and drive the technical architecture for the Salesforce platform across multiple squads, balancing new capability delivery against tech debt reduction
• Establish engineering standards, code review practices, and development patterns that work across a team of varying skill levels including embedded contractors
• Mentor and develop other Salesforce engineers, building team capability rather than concentrating knowledge
• Own cross squad technical decisions for integrations between Salesforce and Ibotta's rewards content, distribution, and billing platforms
• Identify opportunities to apply AI and automation to Salesforce development workflows, and guide the team on when agentic approaches are appropriate vs. traditional ones
• Partner with engineering managers, product managers, and architecture leaders to define and execute the Salesforce platform technical roadmap
• Reduce system complexity in codebases and drive simplification that the whole team can maintain
• Develop new automation and integrations with the Ibotta platform that support business requirements
• Build new user experiences consisting of custom objects, workflows, validations and formulas while adhering to Salesforce best practices
• Implement and troubleshoot integrations between Salesforce and the Ibotta platform that accurately transfers data between multiple systems, including external systems
• Manage and improve the Salesforce DevOps process including efficient deployment processes, expectations for code, and managing sandbox environments using Copado, Git and Jira
• Keep current with new Salesforce features and functionality, providing recommendations for improvements, and teaching others
• Provide high quality, reliable, scalable and high-throughput solutions
• Create and maintain technical documentation on integrations with the platform
• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, & A good idea can come from anywhere

Staff Salesforce Engineer

• This role will work directly with the project team and business. Responsible for tracking the enterprise portfolio and driving project teams in shaping consistent architecture across the Salesforce platform.
• Manage the design, development, and implementation of scalable Salesforce solutions across various clouds (Sales Cloud, Service Cloud, Experience Cloud) and custom applications. The role also requires definition, documentation, roadmap for current and future states, and resolves technical issues in areas of ownership.
• Mentor development teams and provide technical support and quality assurance throughout all project stages, addressing technical challenges as they arise. Define and document architectural designs, build plans, release strategies, and technical specifications to ensure adherence to standards and governance processes.
• Manage integrations with upstream downstream systems and with third-party services and ensure compliance with data governance policies during implementation phases.

• Design, develop, and deploy scalable Salesforce solutions across Service Cloud and Experience Cloud
• Develop and maintain custom Apex classes, triggers, batch jobs, and asynchronous processes (Future, Queueable)
• Build and enhance Lightning Web Components (LWCs) using JavaScript and Apex to improve UI/UX and functionality
• Configure and automate Salesforce using Flows, validation rules, record types, custom objects, and page layouts
• Contribute to both declarative (30–50%) and programmatic development efforts
• Integrate Salesforce with external systems via APIs and web services
• Develop and execute unit and integration tests, ensuring code quality and platform stability
• Implement and manage Salesforce security model (Profiles, Permission Sets, Roles, OWD, sharing rules)
• Support data migration and updates using tools such as Data Loader and Workbench
• Collaborate with cross-functional teams in an Agile/Scrum environment
• Participate in client-facing discussions, providing input on solution design and technical feasibility
• Support code promotion and deployments using tools such as Gearset, Git, and CI/CD pipelines
• Maintain detailed time tracking and documentation aligned to project requirements.

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