Salesforce Developer

• SI Oversight & Governance: Act as the primary client-side technical authority evaluating, steering, and signing off on the Systems Integrator’s architectural designs, data models, and delivery frameworks.
• Architecture Strategy: Define and enforce the multi-cloud enterprise architecture blueprint, ensuring strict alignment between Public Sector Solutions (PSS) out-of-the-box capabilities and custom extensions.
• AI Transformation: Architect and deploy Agentforce autonomous agents to streamline constituent interactions, automate internal case management workflows, and optimize agent productivity.
• Core PSS & LPI Execution: Drive the blueprinting and implementation of complex regulatory processes, including application intake, fee calculations, inspection scheduling, and compliance enforcement via Public Sector Solutions Licensing, Permitting and Inspection solution.
• Integration & Security: Design secure, high-volume real-time integrations with legacy government systems, ensuring strict adherence to public sector security frameworks (e.g., FedRAMP, NIST).
• Technical Leadership: Lead technical design reviews, mitigate delivery risks, and translate complex government regulations into scalable Salesforce configurations.

Salesforce Program Architect

• Lead the strategy, implementation, and optimization of Salesforce platforms.
• Manage teams of developers/admins, overseeing complex project delivery and stakeholder engagement.
• Collaborate cross-functionally to align CRM initiatives with business goals.
• Drive high user adoption and effective use of Salesforce across the organization.
• Ensure Salesforce is seamlessly integrated with adjacent systems to provide a unified view of customer data.

Senior Manager, Salesforce Architect

• Create scalable and effective Salesforce solutions tailored to meet specific business requirements.
• Develop and maintain the architectural strategy for Salesforce applications, ensuring alignment with business goals.
• Work closely with stakeholders, including business leaders and technical teams, to gather requirements and translate them into technical specifications.
• Lead the development and implementation of Salesforce projects, guiding technical teams and ensuring successful delivery.
• Create and maintain technical designs, architecture documentation, and system integration plans.
• Conduct code reviews and provide technical guidance to ensure best practices are followed and maintain data integrity and security within the Salesforce platform.
• Stay updated with the latest Salesforce features and industry trends, and continuously refine solutions to adapt to changing business needs.

Salesforce Technical Architect

• Lead end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and custom applications
• Design data models, integration patterns (REST/SOAP, Mulesoft, Platform Events, External Services) and ensure system scalability
• Establish governance, coding standards, and best practices for declarative and programmatic development
• Evaluate and guide Lightning Web Components (LWC) and Apex implementations and conduct code reviews
• Manage integration with external systems such as ERP, Azure/AWS, and legacy platforms
• Collaborate with stakeholders to translate business needs into scalable architecture and mentor developers, admins, and junior architects
• Stay updated with Salesforce releases and features, ensuring solutions leverage the latest capabilities

Senior Technical Architect, Salesforce

• Design, develop, test, and deploy custom Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and related technologies including KBMax, Xactly.
• Collaborate with business stakeholders to gather, analyze, and translate requirements into scalable Salesforce solutions.
• Configure and customize Salesforce objects, workflows, validation rules, flows, reports, and dashboards to support business processes.
• Develop and maintain integrations between Salesforce and enterprise systems such as SAP, ERP, marketing, finance, and data platforms.
• Perform code reviews, unit testing, and system testing to ensure high-quality, secure, and maintainable solutions.
• Troubleshoot production issues, identify root causes, and implement timely resolutions while minimizing business disruption.
• Optimize Salesforce performance, data quality, and platform scalability through continuous improvement initiatives.
• Support release management activities, including deployment planning, change management, and environment governance.
• Create and maintain technical documentation, solution designs, development standards, and operational procedures. Stay current with Salesforce platform enhancements and recommend innovative capabilities that improve business outcomes and user adoption.

Senior Salesforce Developer

• Leading efforts to understand what has been built
• Identify gaps between what is present and desired
• Take over ongoing maintenance and support
• Contribute to new build work and documentation
• Inform and implement strategies for CI/CD, test automation, and AI-driven software development

Salesforce Lead, Senior Developer

• Own all Salesforce development — Apex, triggers, flows, data model, and integration layer
• Transition Salesforce platform ownership from our managed service provider to in-house, establishing documentation and governance from day one
• Build and maintain integrations between Salesforce, the billing platform (Stripe/Recurly), and the engineering provisioning backend (WebService)
• Define and implement a scalable Quote-to-Cash data model supporting all four selling motions
• Reduce billing system complexity — consolidate pricing plan sprawl, clarify system-of-record ownership, and eliminate duplicate logic
• Serve as the primary technical delivery partner to the VP of Revenue Operations
• As the function matures, participate in hiring additional technical staff of developers and operations specialists to grow the team

• Design, develop, test, deploy, and maintain scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, SOQL/SOSL, Platform Events, and related Salesforce platform technologies.
• Build and support enterprise integrations between Salesforce and platforms such as MuleSoft, CommerceTools, Stripe, Sitecore, Azure services, and other third-party applications using REST, SOAP, Platform Events, and middleware patterns.
• Establish, follow, and promote development standards, code quality practices, security controls, and platform governance requirements.
• Conduct peer code reviews and ensure solutions adhere to Salesforce best practices, architectural standards, release criteria, and operational support expectations.
• Own delivery across the full Software Development Lifecycle (SDLC), including technical design, development, unit testing, integration testing support, deployment readiness, production support, and continuous improvement.
• Use Git-based source control, branching strategies, pull requests, and CI/CD pipelines (e.g., Copado or equivalent tools) to support reliable and repeatable deployments.
• Participate actively in Agile delivery processes, including backlog refinement, sprint planning, estimation, standups, reviews, and retrospectives, while meeting sprint commitments and deployment timelines.
• Troubleshoot complex application, integration, deployment, and production issues; perform root cause analysis; and implement durable corrective and preventative solutions.
• Monitor platform performance, identify technical debt, and drive optimization, refactoring, and modernization initiatives that improve scalability, maintainability, and reliability.
• Create and maintain technical documentation, design specifications, integration documentation, runbooks, knowledge articles, and implementation guides.
• Evaluate new Salesforce capabilities, releases, and ecosystem technologies and recommend adoption opportunities that improve business value, developer productivity, or platform effectiveness.
• Support platform security, compliance, audit readiness, data governance, and change management initiatives in partnership with security, architecture, and operational teams.
• Provide technical guidance and mentorship to junior and mid-level Salesforce developers and contribute to continuous improvement of engineering practices across the team.
• Perform miscellaneous duties, as assigned.

• Define and review technical designs for custom development, integrations, and data migrations, ensuring adherence to best practices for security, performance, and long-term maintainability
• Serve as a technical thought leader by continuously evaluating new Salesforce capabilities, including Salesforce Flow, Agentforce, and Einstein AI, and proactively recommending adoption paths that deliver measurable business value
• Design, build, and govern integrations between Salesforce and adjacent systems using Workato, and drive complex multi-quarter initiatives end-to-end, owning solution architecture, scoping, risk assessment, and communication on timelines and tradeoffs
• Partner closely with XFN stakeholders across Engineering, Sales, Legal, and Operations to gather requirements, co-design solutions, and communicate clearly across technical and non-technical audiences throughout the delivery lifecycle
• Mentor and actively develop other Salesforce engineers on the team, providing architecture guidance, reviewing design decisions, sharing knowledge through pairing and documentation, and supporting the team's long-term growth and career development
• Set the strategic direction for the optimization and evolution of Salesforce, Ironclad, and adjacent Revenue systems, ensuring solutions scale with the business and materially improve merchant and revenue organization experiences
• Own end-to-end architecture and governance of CPQ solutions and cross-system contract lifecycle strategy, aligning CLM, CRM, and data platforms while defining standards for pricing data models, contract alignment, and downstream reporting to ensure accuracy, scalability, audit-ability, and compliance

Senior Salesforce Engineer

• Build and maintain deployable demo assets on the Salesforce and NextGen platforms, including front- and back-end development, integrations across product clouds, and support for features like Data Cloud, Slack, and Marketing Cloud
• Own the quality and reliability of assigned demo assets — performing root cause analysis, resolving technical issues, and deploying enhancements and fixes
• Partner with Demo Product Owners to understand their needs, follow established DevOps and release management processes, and build demo configurations that work as intended
• Contribute to developer documentation, mentor teammates, and drive continuous improvement in demo tooling and automation

• Design, develop, test, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and declarative tools
• Translate complex business requirements into scalable technical specifications and high-quality implementations
• Implement and maintain integrations using REST/SOAP APIs, MuleSoft, and third-party platforms
• Apply enterprise-level development practices including source control, code reviews, unit testing, and CI/CD pipelines (Copado preferred)
• Configure Salesforce using Flows, validation rules, advanced security models, and Lightning App Builder
• Support data modeling, data quality, and reporting needs across business units
• Troubleshoot and resolve escalated technical issues; ensure timely follow-through and documentation
• Participate in Agile Scrum ceremonies: sprint planning, backlog grooming, retrospectives, and daily standups
• Stay current with Salesforce releases, AI-driven capabilities, platform enhancements, and industry best practices

Salesforce Developer, Engineer 3

• Act as the strategic consultant to client stakeholders, driving business transformation and process optimization.
• Architect end-to-end solutions combining Health Cloud foundations with complex Revenue Cloud (CPQ/Billing) transaction models.
• Respond rapidly and dynamically to shifting client priorities, clarifying ambiguous requirements in real time.

Salesforce Solution Architect – Revenue Cloud

• provide services, delivering ongoing maintenance, operational support, and updates for the systems maintained within the three Salesforce client organizations
• ensure the successful implementation of system updates
• provide operational support, optimize system performance
• manage the Software Development Lifecycle (SDLC) to maintain high-quality and efficient service delivery
• maintain integrations between Salesforce Orgs and external systems, ensuring seamless data flow
• conduct knowledge transfer activities to equip client staff with the necessary skills and expertise for continued operational success
• responsible for overseeing technical solution design, development leadership, integration strategy, and alignment with tasks and deliverables
• implement updates and provide ongoing maintenance with operational support including proactive system monitoring, performance tuning, user assistance, incident response within defined SLAs, regular health checks and documentation updates for existing applications
• implement system updates, including decisive bug fixes and performance optimizations
• lead and manage all phases of the SDLC from requirements gathering to deployment, rigorous testing, and post-deployment support
• maintain integration processes between Salesforce Orgs and external systems
• implement adaptive maintenance and apply security fixes to ensure compliance with security standards
• ensure all deliverables meet agreed-upon standards and best practices
• conduct thorough knowledge transfer activities for client staff and its designees

Salesforce Technical Lead

• Lead the architecture, development, and deployment of Salesforce CPQ or similar quoting/pricing solutions.
• Design scalable Salesforce Sales Cloud and quoting solutions, including lead management, lead pipeline management, opportunity management, product configuration, pricing rules, discount schedules, usage-based pricing, guided selling, and approvals.
• Collaborate with Sales, Finance, Product, and Engineering teams to gather business requirements and translate them into scalable, performant technical solutions across Sales Cloud, CPQ or similar tools, and integrated systems such as ERP and billing platforms.
• Own and optimize lead-to-cash business processes across Salesforce and connected systems.
• Manage and mentor a team of Salesforce developers and admins.
• Drive system integration strategies with ERP, billing, and other third-party platforms.
• Create and maintain technical documentation, solution design artifacts, and data models.
• Ensure system reliability, data integrity, and security compliance across Salesforce solutions.
• Drive best practices around DevOps, testing, and change management.
• Partner with marketing and legal teams on integrations with HubSpot, Marketo, and CLM tools such as Ironclad.

Salesforce Technical Lead Engineer

• Define and drive technical strategy across Salesforce CRM, Data 360, enterprise data platforms, and AI-enabled engineering initiatives.
• Architect and build large-scale applications using Salesforce Core, Apex, Lightning Platform, MuleSoft, Heroku, APIs, and cloud-native services.
• Design and implement enterprise data products, data pipelines, and data services supporting customer, account, marketing, and operational use cases.
• Build scalable integrations between Salesforce applications, Data 360, Snowflake, enterprise data warehouses, and external systems using APIs, streaming, and event-driven architectures.
• Design and develop AI-powered engineering accelerators, developer tools, code generation frameworks, testing automation solutions, and operational tooling using Claude Code, Cursor, Windsurf, GitHub Copilot, and agentic AI technologies.
• Partner closely with Product Managers, Architects, Data Engineers, and Software Engineers to define platform roadmaps and long-term architectural direction.
• Drive the design of highly scalable data processing frameworks leveraging Airflow, Python, SQL, streaming technologies, CDC patterns, and modern cloud-native architectures.
• Establish engineering standards for data quality, observability, platform reliability, governance, and operational excellence.
• Mentor senior engineers and provide technical leadership across multiple teams and business domains.
• Lead complex production investigations spanning applications, integrations, data pipelines, and platform services.

Principal Software Engineer, Salesforce, Data

• Design and develop critical technology solutions across multiple technical areas to support the organization’s business objectives.
• Work to enhance, build, and deliver trusted market-leading technology products in a secure, stable, scalable way.
• Define corporate software strategy for new technology, highly complex features, and significant enhancements for current, new, and major programs.
• Participate in comprehensive design analysis of design solution.
• Work on integration and verification testing for an integrated software build.
• Drive Salesforce enhancements and improvements.
• Build integrations between Salesforce and other internal systems to automate business processes.
• Utilize best practices to perform operational support, enhancements, and bug fixes to the Salesforce.com platform.
• Customize, develop, and support solutions on the Salesforce.com platform.

Senior Salesforce Software Engineer

• Responsible for designing, developing, testing, operating and maintaining products
• Takes full stack ownership by consistently writing production-ready and testable code
• Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs
• Performs analysis on failures, propose design changes, and encourage operational improvements
• Makes sound design/coding decisions keeping customer experience in the forefront
• Takes feedback from code review and apply changes to meet standards
• Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures
• Accountable for ensuring all aspects of product development follow compliance and security best practices
• Exhibits relentless focus in software reliability engineering standards embedded into development standards
• Embraces emerging technology opportunities and contributes to the best practices in support of the bank’s technology transformation
• Contributes to a culture of innovation, collaboration and continuous improvement
• Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation

Software Engineer 2 – Salesforce Developer

• Lead the design and execution of Salesforce solutions for a recently launched project
• Ensure robust, scalable solutions following Salesforce best practices
• Collaborate with business stakeholders to translate requirements into practical solutions
• Manage the full implementation of Salesforce solutions across various platforms
• Continuously evaluate project progress and suggest improvements

Salesforce Solutions Architect

• Lead the design, development, and delivery of Salesforce solutions across Sales Cloud, Service Cloud, CPQ, and Billing.
• Own and evolve our Salesforce CPQ and Billing implementation — including product catalog, pricing rules, quote templates, invoicing, and revenue recognition flows.
• Architect scalable, maintainable solutions using Apex, LWC, and Salesforce Flow.
• Drive integrations between Salesforce and external systems via REST/SOAP APIs, platform events, and middleware.
• Partner with Revenue Operations, Sales, Finance, and Product teams to translate business requirements into technical designs.
• Apply AI-assisted development tools and techniques to accelerate coding, testing, documentation, and solution design.
• Establish and enforce Salesforce development best practices, code review standards, and release management processes.
• Mentor and guide junior and mid-level Salesforce engineers.
• Evaluate new Salesforce features and platform releases; make recommendations for adoption.
• Manage and improve CI/CD pipelines for Salesforce deployments.

Lead Salesforce Developer

• build and maintain deployable demo assets on the Salesforce and NextGen platforms, including front- and back-end development, integrations across product clouds, and support for features like Data Cloud, Slack, and Marketing Cloud
• own the quality and reliability of assigned demo assets — performing root cause analysis, resolving technical issues, and deploying enhancements and fixes
• partner with Demo Product Owners to understand their needs, follow established DevOps and release management processes, and build demo configurations that work as intended
• contribute to developer documentation, mentor teammates, and drive continuous improvement in demo tooling and automation

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