QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Recommend and assist in corrective actions taken at all stages of product life
• Submit and track production (maintenance) and release issues
• Review functional and design specifications to ensure full understanding of deliverables
• Estimate, prioritize, plan and coordinate testing efforts across multiple projects
• Develop and maintain test plans, test cases, test data, project test progress and release reports, application turnover documents and test schedules
• Design and implement software testing solutions via automated and manual means
• Perform backend database testing in identified testing environment including validating stored procedures, jobs and triggers
• Identify, document and track bugs
• Collaborate with development team and business to troubleshoot issues
• Ensure projects meet customer requirements and objectives
• Help the software applications team to maintain a level of excellence
• Develop and refine test case standards, methodologies and sustainable processes
• Develop and evaluate performance metrics to establish process success
• Design, document and implement procedures and techniques that are consistent with best practices for analyzing, testing, and evaluating the risk (software & business), accuracy, completeness, internal integrity/consistency, testability and overall quality of system
• Research emerging technologies and identify opportunities for adoption
• Track operations and constantly look for ways to make things work better, faster, and smoother

Quality Assurance Engineer

• Perform a complete review and analysis of transactions as required by all regulatory compliance guidelines
• Manage individual inventory of audit work to meet department quality standards
• Participate in special project work as needed
• Maintain scorecard entries in audit tool accurately and consistently meet all production standards established in departmental protocol
• Share relevant information with the team when received individually through normal work channels

Quality Assurance Analyst

• Assessing specifications and requirements for consistency and accuracy.
• Creating and maintaining test suites to provide full coverage of component logic paths and calculations, ensuring software implementations meet design/logic specifications.
• Executing test cases (both manual and automated), analyze testcase execution to identify abnormalities and report defects.
• Designing, developing, and maintaining tools for generating tests, running tests, and comparing and analyzing results, always with automation in mind.
• Delivering test suites to clients on-schedule while ensuring the highest degree of accuracy.
• Participating in "Agile" team planning sessions to identify dependency chain and task breakdown, providing estimates and outline test approach.
• Supporting clients by investigating and addressing concerns, providing tests and collaborating when necessary.

Software Quality Engineer/Analyst

• Lead end-to-end testing activities across functional, integration, and workflow areas.
• Develop and execute test strategies to ensure comprehensive coverage.
• Coordinate testing efforts across cross-functional teams.
• Oversee defect identification, tracking, prioritization, and resolution.
• Support quality assurance processes throughout the delivery lifecycle.
• Identify opportunities to improve testing practices, coverage, and efficiency.

Senior Tester

• Define and execute test strategies for functional and accessibility testing.
• Develop test cases and validate system workflows against requirements.
• Lead Section 508 accessibility testing to ensure compliance with CMS and federal standards.
• Validate compatibility with assistive technologies (e.g., screen readers, keyboard navigation).
• Identify, document, and track defects through resolution.
• Support user acceptance testing (UAT) activities and coordination.
• Collaborate with cross-functional teams and stakeholders during testing cycles.
• Provide clear reporting on testing progress, outcomes, and risks.

Manual Accessibility Tester

• Act as owner and POC for issue resolution for all Quality Assurance aspects of the program
• Support customer meetings and follow-up actions
• Coordinate cross functional team reviews of rejections and issues
• Facilitate root cause analysis and action plan closure
• Prepare and submit concession packages
• Facilitate return processing and coordination of rework/repair efforts
• Identify and facilitate management system improvements
• Be responsive to customer inquiries
• Eliminate process variation and product defects
• Capture and analyze data to find trends
• Effectively prepare communications and presentations to personnel
• Participate/lead continuous improvement initiatives

Program Quality Engineer

• Play a vital role supporting Supplier Quality by conducting supplier audits.
• Maintain supplier quality requirements for Integra's manufacturing site in Columbia, MD.
• Provide quality assurance leadership to select contract manufacturing sites and raw material suppliers.
• Establish and ensure the Approved Supplier List is up to date.
• Establish timely planning and execution of supplier audits.
• Conduct Supplier Audits according to good manufacturing practices, ISO Standards, and applicable regulatory requirements.
• Ensure comprehensive measurement systems in place to monitor supplier quality/reliability, and to identify, correct and prevent defects.
• Ensure Supplier Quality Agreements are up to date for applicable suppliers.
• Provide Quality Engineering Support including audits/assessments, inspection technique support, verification/validation activities, CAPA and change management.
• Address Supplier Change Requests in compliance with procedures and regulatory requirements.
• Ensure validation of outsourced processes/products are performed and documented according to procedures.
• Ensure Supplier Non-conformances are initiated, dispositioned, approved and investigated according to plans.
• Escalate supplier quality issues to management and propose solutions.
• Participate in and lead continuous improvement projects and initiatives.
• Support internal and third-party audits/inspections.
• Manage or participate in quality projects as required.
• Provide support with complaint investigations as required.
• Lead quarterly Supplier Management Meetings for the Columbia site.

Global Supplier Quality Engineer – II

• Supervise, coordinate and oversee day to day logistics operations
• Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
• Establish work schedules and procedures and coordinate activities of the workers to ensure optimal shift/team logistics
• Accountable for site Key Performance Indication (KPI)
• Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes
• Carry out performance evaluations of the team members and recommend performance awards and/or merit increases when appropriate
• Understand labor agreement and maintain positive labor relations with all employees

Warehouse Supervisor – Inventory Control, Quality Assurance

• Design, develop, execute, and maintain comprehensive test strategies and test plans across Salesforce Government Cloud, Service Cloud, and Experience Cloud implementations.
• Perform functional, regression, integration, system, UAT, and end-to-end testing across complex Salesforce solutions and integrations.
• Validate Salesforce configurations, Flows, Lightning components, Apex functionality, APIs, security models, and custom platform enhancements.
• Collaborate with business analysts, developers, architects, and project teams to understand requirements, acceptance criteria, and business processes.
• Develop and maintain automated testing frameworks and regression suites utilizing Copado and related Salesforce testing tools.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, retrospectives, and release readiness activities.
• Identify, document, prioritize, and track defects through resolution while partnering closely with development teams on root cause analysis and remediation.
• Validate data integrity, migration accuracy, and platform behavior across environments and deployments.
• Ensure Salesforce solutions comply with security, governance, accessibility, and regulatory requirements within Government Cloud environments.
• Support CI/CD deployment validation, release management activities, and production readiness testing.
• Execute API and integration testing involving MuleSoft, middleware platforms, and external enterprise systems.
• Participate in client-facing discussions, testing reviews, and UAT coordination sessions as needed.
• Maintain accurate QA documentation including test cases, test scripts, traceability matrices, defect logs, and release validation reports.
• Contribute to continuous improvement initiatives across QA processes, automation frameworks, and Agile delivery practices.

Salesforce QA Engineer – Public Sector, Government Cloud

• Serve as a delivery leader on tactical quality and regulatory engagements.
• Ensure delivery excellence, regulatory rigor, and strong client outcomes across all engagements.
• Mentor and guide lower graded individuals.
• Identify opportunities to expand existing engagements into broader or deeper quality and regulatory programs.
• Maintain high billable utilization consistent with senior consulting expectations.
• Travel as required to support client projects, executive workshops, audits, and regulatory-facing activities.

QA/RA Lead Engineer

• Communicate project status and escalate issues for improved workflow efficiency
• Collaborate with engineers on system enhancements to create workflow automation
• Become subject matter expert on department standards and processes
• Enhance test plans to ensure application functionality meets original requirements
• Support business application systems and maintain plan data integrity
• Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.
• Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval
• Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products.
• Ensures the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings.

Pharmacy Benefits QA Analyst

• Support day-to-day testing activities across development and sustainment test events.
• Collaborate with senior test team members and the Government Test Manager to contribute to test planning, including scope, schedule, resources, and deliverables.
• Assist in analyzing requirements, designs, and architecture documents to define test objectives and design comprehensive test scenarios.
• Develop and maintain test cases, test scripts, and test data to validate functional and non-functional requirements.
• Document test results and track issues and defects using test management tools (e.g., Jira, TestRail, Zephyr).
• Participate in daily standups, sprint planning, retrospectives, and test readiness reviews.
• Communicate testing status, risks, and issues effectively with internal teams and stakeholders.
• Support test data management and environment readiness activities in coordination with configuration and release teams.
• Contribute to process improvements, automation initiatives, and quality assurance best practices.
• Gain familiarity with performance and automated testing tools, supporting senior staff on advanced test strategies.

Junior Tester

Mid-Level Tester

• Analyze and review business and technical requirements, ensuring clarity, completeness, and testability.
• Design, develop, and maintain automated test suites using Playwright (TypeScript) and Java-based frameworks for UI and API validation.
• Execute functionality, integration, regression, and performance testing across SaaS platforms and backend systems.
• Support and facilitate User Acceptance Testing (UAT) with business stakeholders, including demos and walkthroughs.
• Build and maintain scalable automation frameworks integrated with CI/CD pipelines for continuous testing and feedback.
• Conduct API testing using tools like Postman, validate backend data using SQL, and ensure compliance with OpenAPI/Swagger.
• Create and execute performance testing using JMeter for both UI and APIs.
• Identify, document, and track defects, collaborating closely with development and product teams for resolution.
• Develop and maintain comprehensive test plans, test cases, and test documentation.
• Participate actively in Agile ceremonies and contribute to evolving QA processes and best practices.
• Evaluate and implement new automation and AI tools to enhance productivity and test coverage.

QA Analyst – Automation Specialist

• Lead all aspects of the “end to end” design control and new product development lifecycle as a quality core team lead for New Product Introductions (NPIs) for Companion Diagnostics (CDx)
• Ensure that products are designed, developed, and validated in compliance with regulatory requirements and internal quality standards
• Work with multiple teams to lead and support design control activities across the full product development lifecycle for CDx NPIs including: User and Product Requirements Design Verification and Validation (V&V) Risk Management Design Reviews
• Ensure activities are conducted in compliance with all applicable regulatory requirements, international standards, and internal procedures
• Establish, maintain, and drive quality standards while supporting a culture of continuous improvement and compliance
• Participate in team projects and assignments, facilitating or leading sub-teams as necessary

Senior Design QA Engineer

• Create detailed, comprehensive, and well-structured test plans and test cases
• Review tickets (bugs, enhancements, new features) and other technical documents to engage in each phase of the software development lifecycle
• Create, run, repair, manual, and automated tests using frameworks like Playwright
• Plan and build automated testing frameworks that integrate with development workflows - determining what to automate (regression tests, API endpoints, critical user flows) and when to run which tests
• Estimate, prioritize, plan, coordinate, and perform quality testing activities
• Collaborate closely with cross-functional scrum teams and across the larger company
• Demonstrate best practices in everything you do, including meaningful test coverage and striving to ensure maintainability
• Mentor junior QA team members and advocate for quality standards
• Design and maintain test data strategies, including creating hundreds of thousands of Salesforce records for performance testing, managing data versions, and ensuring clean test environments
• Design and execute performance testing strategies to identify system bottlenecks, load limits, and optimization opportunities using appropriate testing tools
• Integrate automated tests into CI/CD pipelines (GitHub Actions, Cumulus CI, MetaDeploy) to provide fast feedback on code changes and act as deployment gates

Senior QA Engineer

• Lead efforts to gather, draft, and finalize epics, user stories, and related functional and non-functional technical requirements on a multi-year software development project.
• Perform human-in-the-loop testing of new Artificial Intelligence-enabled (AI-enabled) software features related to intelligence document processing, purpose-built intelligence, and semantic/reverse image search

AI Analyst, Tester

• Manages all Quality functions of assigned program(s) or area(s) with some guidance
• Acts as the Point of Contact for their program to inspectors
• Has a general understanding of AS9100 and/or NADCAP requirements
• Eliminates process variation and product defects through creative solutions
• Works Root Cause, Corrective Action with some guidance using established RCCA tools (PFMEA, DMAIC, Apollo, 5 WHYs, 8D, etc.)
• Processes all Nonconformance Items and Workflows in a timely manner
• Takes on training opportunities as they arise
• Solicits weekly prioritization of tasks and deliverables that align with business objectives
• Mostly takes direction from cross-functional team members/leaders to execute support actions for the cross-functional team
• Provide process improvement and variation reduction expertise (product/process capability) as required
• Broad knowledge of theory and principles of statistics and statistical process control
• Interact with customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel
• Support the manufacturing groups to design, implement and document procedures for process control, process improvement, testing and inspection
• Must have excellent computer skills (Power-Point, Excel and statistical software tools).

Lead Bonding Quality Engineer

• Plan, lead, and execute internal and external penetration testing on enterprise systems, networks, and web applications.
• Conduct security verification testing, vulnerability assessments, and risk analyses throughout the system lifecycle.
• Analyze system implementations against applicable security policies, frameworks, and compliance requirements, recommending and implementing improvements.
• Design and assess information security architectures for large-scale, distributed systems.
• Identify, assess, and mitigate security threats and vulnerabilities using industry-standard tools and methodologies.
• Collaborate with systems engineering, test, integration, and development teams to ensure security requirements are built into system designs.
• Serve as a subject matter expert for security architecture, providing guidance to program managers, customer technical representatives, and internal teams.
• Evaluate the impact of new development and system changes on the operational security posture.
• Support risk management, security control assessments, continuous monitoring, and related information assurance activities.
• Contribute to Agile ceremonies, including Program Increment Planning.
• Mentor team members by sharing knowledge of vulnerabilities, attack vectors, and remediation strategies.

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