QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Guarantees quality of daily production and is responsible for the support of product quality initiatives
• Develops and trains lab staff in laboratory procedures and best practices
• Performs data analysis and guides the Plant as a technical subject matter expert
• Ensures adherence to all safety procedures and promotes behavioral safety initiatives
• Responsible for all lab activities involving quality assurance and quality control
• Organizes and directs the daily activities of the plant lab
• Supervises laboratory personnel, including goal setting, performance reviews, timekeeping, and scheduling as needed
• Maintains lab procedures and testing methods for consistent results
• Reviews lab controls, conducts Gage R&Rs and completes data analysis to ensure reliable test results
• Ensures compliance with applicable regulatory requirements
• Seeks to continuously improve testing equipment and standards
• Manages laboratory equipment, ensuring appropriate troubleshooting, calibration, preventative maintenance, and repairs are completed and documented
• Ensures continued compliance with ISO 9001, 14001, and 45001
• Manages capital projects for the Kentucky Plant Lab

Quality Engineer – Lab Supervisor

• Identify critical-to-quality components and assess risks using FMEA methodologies
• Partner with suppliers to strengthen process controls and prevent quality issues
• Lead resolution of supplier nonconformances and drive root cause solutions
• Execute Production Part Approval Process (PPAP) to ensure consistent quality
• Perform supplier audits and verify material compliance through inspections
• Monitor supplier performance and analyze quality data trends
• Collaborate cross-functionally to support sourcing and quality strategies
• Represent supplier insights to internal teams to improve specifications and outcomes

Senior Quality Engineer

• Responsible for advanced quality oversight across daily operations
• Partner with Operations, Account Management, and customers as a quality liaison
• Oversee the CAPA program and ensure documented non-conformances
• Manage client project requests and complaints
• Perform inspection and release processes for product entries

Senior Associate Quality Engineer

• Communicate project status and escalate issues for improved workflow efficiency
• Collaborate with engineers on system enhancements to create workflow automation
• Become subject matter expert on department standards and processes
• Enhance test plans to ensure application functionality meets original requirements
• Support business application systems and maintain plan data integrity
• Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.
• Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval
• Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products.
• Ensures the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings.

Pharmacy Benefits QA Analyst

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
• Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
• Work closely with the recruiting department when additional coverage is needed

Quality Assurance Specialist

• responsible for ensuring that projects belonging to CAS (Clinical Authorization System) are delivered of high quality and on time.
• responsible for ensuring that QA processes are followed diligently while executing a project.
• play a vital role in the execution of strategic projects by collaborating with project stakeholders (PO, Business Owners, Clients), leading discussions and showcasing the value QA adds to the project.
• play an active role in mentoring team members and monitor the projects executed by them.

• Create detailed, comprehensive, and well-structured test plans and test cases
• Review tickets (bugs, enhancements, new features) and other technical documents to engage in each phase of the software development lifecycle
• Create, run, repair, manual, and automated tests using frameworks like Playwright
• Plan and build automated testing frameworks that integrate with development workflows - determining what to automate (regression tests, API endpoints, critical user flows) and when to run which tests
• Estimate, prioritize, plan, coordinate, and perform quality testing activities
• Collaborate closely with cross-functional scrum teams and across the larger company
• Demonstrate best practices in everything you do, including meaningful test coverage and striving to ensure maintainability
• Mentor junior QA team members and advocate for quality standards
• Design and maintain test data strategies, including creating hundreds of thousands of Salesforce records for performance testing, managing data versions, and ensuring clean test environments
• Design and execute performance testing strategies to identify system bottlenecks, load limits, and optimization opportunities using appropriate testing tools
• Integrate automated tests into CI/CD pipelines (GitHub Actions, Cumulus CI, MetaDeploy) to provide fast feedback on code changes and act as deployment gates

Senior QA Engineer

• Overseeing and executing a quality assurance program focused on Second Line of Defense (2LoD) Financial Crimes activities
• Ensures that 2LoD processes are performed with consistency, accuracy, and in alignment with regulatory expectations
• Assess the effectiveness of 2LoD outputs, provide credible challenge within Compliance, and deliver insights to strengthen practices
• Design and execute a risk-based QA program covering key 2LoD Financial Crimes activities
• Perform detailed QA reviews of 2LoD casework, memos, and decisions
• Document QA findings with clear articulation of gaps and root causes
• Lead and develop a team of QA analysts focused on 2LoD activities

Financial Crimes Quality Assurance Manager

• Collect and review a variety of data sets, internal reporting, and populations of recorded customer calls to identify potential compliance violations for assigned responsibilities or area of review, based on low or medium risk activities
• Reference and build knowledge of OneMain policy and procedure to identify potential compliance and/or process violations
• Follow team procedures and escalate discrepancies to QAC Management or Team Lead for evaluation
• Review provided account information and recorded calls as required by assignment for potential violations
• Effectively navigate Corporate and Partner systems & accurately document accounts
• Clearly communicate all violations through established channels (i.e., Operations Control Tracker)
• Identify and escalate trending violations, issues, or performance gaps to QAC management, complete assigned tasks by directed deadlines, and support completion of department goals and deadlines as additionally assigned
• Demonstrate a continuous improvement mindset by identifying and communicating with the QAC management team potential opportunities or gaps within policy, procedure, or process that may be a root cause for lack of adherence by employees

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