QA Engineer

• Bring a strong passion for quality
• Ensure all platforms and systems function as intended and meet high-quality standards
• Rapidly acquire and maintain a deep understanding of credit card features and functionality across multiple platforms and systems
• Support quality assurance efforts for web, mobile, and IVR applications
• Write clear, concise, and actionable defect reports, test cases, and test documentation
• Draft and execute test cases and scripts; analyze and document results
• Identify, log, and track defects using appropriate bug-tracking tools
• Collaborate with development and delivery teams to ensure clarity and resolution of issues
• Maintain and update regression test cases, scenarios, and criteria
• Assist in diagnosing and resolving technical issues
• Continuously expand product, platform, and industry knowledge

Senior QA Analyst

• Play a critical role in supporting quality assurance and compliance efforts across the Primrose system
• Serve as an operational partner to the Director of Quality Assurance & Compliance
• Monitor, track, document, and resolve issues impacting health, safety, licensing, and brand standards
• Ensure concerns are addressed promptly and compliance-related processes are executed consistently and effectively
• Monitor incoming concerns, online reviews, and operational requests, ensuring timely review, prioritization, and appropriate escalation
• Partner with internal teams and field support to coordinate responses, follow-up actions, and resolution of concerns
• Manage cases through investigation, documentation, follow-up, and resolution while maintaining accurate records of actions and outcomes
• Communicate case updates and key information to stakeholders and elevate emerging trends or recurring issues as appropriate
• Support the Issues Management process through intake, fact gathering, documentation, and coordination of compliance-related matters
• Coordinate escalation of significant issues to the Issue Response Team, ensuring information is complete, accurate, and appropriately documented
• Monitor open issues, track status updates, and follow up with stakeholders to support timely resolution and accountability
• Assist with the development and distribution of compliance-related communications and notifications in partnership with internal stakeholders
• Maintain organized, audit-ready records and documentation related to compliance, issue management, and quality assurance activities
• Utilize company systems to enter, update, and manage compliance-related data, ensuring accuracy, consistency, and completeness
• Generate routine and ad hoc reports that provide visibility into trends, risks, issue status, and resolution timelines
• Support the continuous improvement of tools, templates, workflows, resources, and training materials that strengthen quality assurance, safety, and brand standards
• Collaborate with cross-functional teams to support issue resolution, process improvement, and system-wide quality initiatives

Quality Assurance Specialist

• Design and implement comprehensive test strategies for Guidewire applications to ensure product quality and reliability.
• Collaborate with development teams to understand product requirements and translate them into effective test cases.
• Execute manual and automated tests using tools like Selenium and Cucumber to validate software functionality.
• Identify, document, and track defects using appropriate tools ensuring timely resolution and retesting.
• Develop and maintain test scripts for SOAP, WSDL, and REST Web Services to ensure seamless integration and performance.
• Provide detailed test reports and metrics to stakeholders highlighting key findings and areas for improvement.
• Conduct regression testing to ensure new features do not adversely affect existing functionality.
• Utilize Core Java skills to enhance test automation frameworks and improve testing efficiency.

QA Automation Testing

• Act as the main quality interface between the company and steel tower suppliers across North America
• Ensure compliance with technical specifications, quality standards, and manufacturing requirements
• Monitor supplier performance across all production stages (raw material, welding, coating, final inspection)
• Conduct supplier audits (process, system, product) and lead qualification/requalification processes
• Lead root cause analysis (RCA) and corrective/preventive actions (CAPA) for non-conformities
• Ensure compliance with applicable standards (ISO, EN, AWS, NDT, welding, coating, etc.)
• Drive supplier continuous improvement initiatives (quality performance, defect reduction, process optimization)
• Track and report supplier KPIs (PPM, NCRs, audit findings, delivery quality)
• Coordinate with Engineering, Procurement, and Project teams to resolve technical and quality issues
• Support new product introduction (NPI) and validation activities at supplier sites
• Ensure proper documentation, traceability, and quality records
• Support supplier claims management related to quality deviations
• Identify risks in the supply chain and implement mitigation plans
• Other Duties as assigned

Supplier Quality Assurance Manager – Steel Towers

• Lead research, review, and decisioning of moderate to complex QA appeals, ensuring alignment with procedures, control intent, and risk standards.
• Design, implement, and execute a second-level review process to improve QA consistency, reduce variance, and strengthen control performance.
• Provide coaching and development to QA analysts, reinforcing accuracy, judgment, and adherence to control requirements.
• Establish and drive team-level disciplines to enhance efficiency, throughput, and testing quality.
• Partner with QA leadership to identify trends, root causes, and opportunities for process improvement and control optimization.
• Support training development and delivery, including calibration sessions, job aids, and onboarding materials.
• Monitor QA results and performance metrics to identify emerging risks and performance gaps.
• Collaborate with business stakeholders, risk partners, and procedure owners to ensure alignment and clarity of expectations.
• Lead or support strategic initiatives focused on QA program maturity, scalability, and operational effectiveness.
• Ensure adherence to regulatory requirements, internal policies, and quality standards across QA activities.
• Serve as an escalation point for high-risk issues, complex scenarios, and interpretation challenges.

Merchant Quality Assurance Lead – Senior Business Execution Consultant

• Observations on recorded or live agent calls and score them against a TP and client provided standard
• Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support
• Complete all work assignments within deadlines given
• Attend TP and client meetings and functions as assigned
• Maintain a set work schedule allowing for flexibility based on business needs
• Host and facilitate internal, external or QA team calibrations to track results and attendance
• Quality Assurance CSAT calibration process with clients, monitoring services and the operation
• Ensure value added CSAT analytics, methods and practices are provided to operation
• Client interaction as it relates to CSAT analytics, methods, and processes
• Support supervisor teams with representative quality execution
• Support supervisor teams in calibration session
• Support new hire quality training and transition
• Participate in any new policy training to ensure all policies are understood
• Ensure all QA Analyst reporting, and communication requirements are met
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Perform other duties as assigned by supervisor or other members of management
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Quality Assurance Analyst – Supporting Travel Agents, Native Sabre

• Design, update, and maintain onboarding and refresher training programs for licensed financial advisors.
• Deliver live and virtual training sessions and structured coaching engagements.
• Develop training materials, including presentations, job aids, scenarios, and microlearning content.
• Apply quality standards to conduct call monitoring and interaction reviews for licensed advisors.
• Identify performance gaps related to disclosures, suitability, and client communication.
• Provide feedback and coaching to improve advisor effectiveness and reduce compliance risk.
• Document quality findings and training activities to support supervisory oversight.
• Partner with Compliance and business teams to ensure training content aligns with firm policy.

Intermediate Advisor – Training and Quality Assurance Consultant

• Monitor the adherence to current state licensing and certification rules and regulations, accreditation requirements, and organizational policies and procedures.
• Conduct quality assurance audits, presenting outcomes and recommendations for improvements to management.
• Manage complaints and risk-related issues, promoting positive, timely resolutions.
• Make site visits to ensure quality and implementation of IDD services.
• Ensure that quality and professionalism of all agency programs are maintained.
• Assist in the production of periodic written reports to review identified needs and/or recommendations for quality assurance.
• Assist in assessing and developing training curriculum for staff of all levels to ensure delivery of quality services.
• Establish and maintain cooperative working relationships with outside agencies to facilitate the appropriate use of program services.
• Other duties as assigned.

• Observations on recorded or live agent calls and score them against a TP and client provided standard
• Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support
• Complete all work assignments within deadlines given
• Attend TP and client meetings and functions as assigned
• Maintain a set work schedule allowing for flexibility based on business needs
• Host and facilitate internal, external or QA team calibrations to track results and attendance
• Quality Assurance CSAT calibration process with clients, monitoring services and the operation
• Ensure value added CSAT analytics, methods and practices are provided to operation
• Client interaction as it relates to CSAT analytics, methods, and processes
• Ensure appropriate levels of skilled analysts to achieve company and/or client required levels of customer satisfaction
• Support supervisor teams with representative quality execution
• Support supervisor teams in calibration session
• Support new hire quality training and transition
• Participate in any new policy training to ensure all policies are understood
• Ensure all QA Analyst reporting, and communication requirements are met
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Perform other duties as assigned by supervisor or other members of management
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Quality Assurance Analyst – supporting Travel Agents using Sabre

• Review and approve test plans and exit reports for solutions to business challenges utilizing web and cloud technologies
• Train test teams on the Quality Engineering Testing Processes
• Verify that the Quality Engineering processes are being followed
• Work collaboratively with other development staff, including contract and offshore Software Engineers, and business product owners in an agile environment
• Serve as a subject matter expert for a wide range of areas, applications, and technologies and mentor other team members in testing standards
• Recommend solutions which take into consideration costs, business needs, and system impacts
• Learn and keep pace with the latest advances in the field and rapidly grasp new technologies to support the environment and contribute to project deliverables
• Assist with preparing presentations and may lead development meetings

Senior Quality Engineer – Test Governance, Standards

• The Pharmacy Quality Assurance & Training Advisor is a hands-on role dedicated to documenting how our business runs and ensuring our team knows how to execute it perfectly
• This position owns the end-to-end process of auditing current workflows, writing clear and updated Standard Operating Procedures (SOPs), and translating those procedures into practical training modules
• Your main goal is to eliminate operational confusion, reduce onboarding time, and build a structured, reliable knowledge base that teams can easily access and rely on every day
• Partner with cross-functional Subject Matter Experts (SMEs) to audit legacy workflows, unearth operational bottlenecks, and identify critical process gaps
• Author crystal-clear, highly functional, and standardized SOPs, policy guidelines, and process maps that simplify complex technical executions
• Champion and maintain the centralized operational knowledge repository, establishing a strict version-control framework and approval hierarchy
• Ensure all documented procedures rigorously satisfy industry standards, legal mandates, and internal quality assurance baselines
• Translate finalized SOPs into digestible, structured learning paths, building training modules, slide decks, visual aids, and interactive e-learning materials
• Orchestrate and lead train-the-trainer workshops and ongoing refresher courses for department leads and supervisors
• Oversee and curate the digital Learning Management System (LMS), tracking completion rates, identifying recurring learning roadblocks, and maintaining neat training logs

Pharmacy Quality Assurance, Training Advisor

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Design, update, and maintain onboarding, refresher, and remediation training programs for licensed financial advisors.
• Deliver live and virtual training sessions, workshops, and structured coaching engagements.
• Develop and maintain training materials, including facilitator guides, presentations, job aids, call examples, scenarios, role play exercises, and microlearning content.
• Translate quality findings, detect trends, and regulatory updates into practical, compliance-aligned learning solutions.
• Partner with Compliance, Legal, and business teams to ensure training content reflects current Financial Industry Regulatory Authority (FINRA) rules and firm policy.
• Independently conduct call monitoring and interaction reviews for licensed advisors using established quality standards.
• Analyze performance trends related to suitability, disclosures, tone, and client communication.
• Provide consultative coaching and feedback to improve advisor performance and reduce regulatory risk.
• Maintain documentation supporting supervisory oversight, internal audits, and regulatory examinations.
• Identify and escalate systemic quality or compliance risks with evidence-based recommendations.

QA Engineer jobs in Iowa

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Senior QA Analyst

Quality Assurance Specialist

QA Automation Testing

Supplier Quality Assurance Manager – Steel Towers

Merchant Quality Assurance Lead – Senior Business Execution Consultant

Quality Assurance Analyst – Supporting Travel Agents, Native Sabre

Intermediate Advisor – Training and Quality Assurance Consultant

Quality Assurance Specialist

Quality Assurance Analyst – supporting Travel Agents using Sabre

Senior Quality Engineer – Test Governance, Standards

Pharmacy Quality Assurance, Training Advisor

Quality Assurance Coordinator

Quality Assurance Specialist

Senior Advisor, Training & Quality Assurance Consultant – Advice Center