QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Monitor the adherence to current state licensing and certification rules and regulations, accreditation requirements, and organizational policies and procedures.
• Conduct quality assurance audits, presenting outcomes and recommendations for improvements to management.
• Manage complaints and risk-related issues, promoting positive, timely resolutions.
• Make site visits to ensure quality and implementation of IDD services.
• Ensure that quality and professionalism of all agency programs are maintained.
• Assist in the production of periodic written reports to review identified needs and/or recommendations for quality assurance.
• Assist in assessing and developing training curriculum for staff of all levels to ensure delivery of quality services.
• Establish and maintain cooperative working relationships with outside agencies to facilitate the appropriate use of program services.
• Other duties as assigned.

Quality Assurance Specialist

• Design, update, and maintain onboarding, refresher, and remediation training programs for licensed financial advisors.
• Deliver live and virtual training sessions, workshops, and structured coaching engagements.
• Develop and maintain training materials, including facilitator guides, presentations, job aids, call examples, scenarios, role play exercises, and microlearning content.
• Translate quality findings, detect trends, and regulatory updates into practical, compliance-aligned learning solutions.
• Partner with Compliance, Legal, and business teams to ensure training content reflects current Financial Industry Regulatory Authority (FINRA) rules and firm policy.
• Independently conduct call monitoring and interaction reviews for licensed advisors using established quality standards.
• Analyze performance trends related to suitability, disclosures, tone, and client communication.
• Provide consultative coaching and feedback to improve advisor performance and reduce regulatory risk.
• Maintain documentation supporting supervisory oversight, internal audits, and regulatory examinations.
• Identify and escalate systemic quality or compliance risks with evidence-based recommendations.

Senior Advisor, Training & Quality Assurance Consultant – Advice Center

• Design, develop, execute, and maintain comprehensive test strategies and test plans across Salesforce Government Cloud, Service Cloud, and Experience Cloud implementations.
• Perform functional, regression, integration, system, UAT, and end-to-end testing across complex Salesforce solutions and integrations.
• Validate Salesforce configurations, Flows, Lightning components, Apex functionality, APIs, security models, and custom platform enhancements.
• Collaborate with business analysts, developers, architects, and project teams to understand requirements, acceptance criteria, and business processes.
• Develop and maintain automated testing frameworks and regression suites utilizing Copado and related Salesforce testing tools.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, retrospectives, and release readiness activities.
• Identify, document, prioritize, and track defects through resolution while partnering closely with development teams on root cause analysis and remediation.
• Validate data integrity, migration accuracy, and platform behavior across environments and deployments.
• Ensure Salesforce solutions comply with security, governance, accessibility, and regulatory requirements within Government Cloud environments.
• Support CI/CD deployment validation, release management activities, and production readiness testing.
• Execute API and integration testing involving MuleSoft, middleware platforms, and external enterprise systems.
• Participate in client-facing discussions, testing reviews, and UAT coordination sessions as needed.
• Maintain accurate QA documentation including test cases, test scripts, traceability matrices, defect logs, and release validation reports.
• Contribute to continuous improvement initiatives across QA processes, automation frameworks, and Agile delivery practices.

Salesforce QA Engineer – Public Sector, Government Cloud

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
• Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
• Work closely with the recruiting department when additional coverage is needed

• Design and execute detailed manual and automated test plans on mobile and web applications
• Ensure the seamless functionality of systems
• Coordinate testing activities, troubleshoot issues, and resolve bugs
• Lead comprehensive regression testing to verify system performance after fixes
• Drive the validation of test cases, ensuring they are thorough and effective
• Create and maintain detailed, comprehensive, and well-structured manual and automated test plans and test cases
• Estimate, prioritize, plan, and coordinate testing activities
• Identify, record, document thoroughly and track bugs
• Modify detailed functional specifications
• Experience in driving Automation framework strategy selection, design, and implementation for large scale projects
• Coach analysts through test strategies for individual systems and programs
• Be a subject matter expert on all common systems used at HPOne
• Perform other related duties as assigned

Quality Assurance Engineer

• Design and execute detailed manual and automated test plans on mobile and web applications
• Ensure the seamless functionality of our systems
• Coordinate testing activities, troubleshoot issues, and resolve bugs
• Lead comprehensive regression testing to verify system performance after fixes
• Drive the validation of test cases, ensuring they are thorough, effective, and aligned with business objectives

• This position will provide administrative, scheduling and maintenance of systems within the Quality Assurance Department.
• Key role in assisting with CAPA investigations and effectiveness.
• Participates in improvement projects and activities in the department to help meet plant goals in Quality.

Quality Assurance Technician

• Supporting a positive quality improvement culture, upheld by effective quality/food safety compliance and risk management frameworks.
• Ensuring that a quality & food safety management system remains compliant with relevant standards and regulations.
• Identifying and addressing quality & food safety risks through assessment, control, communication, and analysis.
• Seeks continuous self-improvement through education and experience.
• Full understanding of the Quality & Food Safety Management System to assist in training others.
• Ensure regulatory, customer and quality standard compliance for existing and new processes and product applications.
• Responsible for creating, updating, and maintaining quality and food safety system documentation.
• Responsible for quality & food safety risk management (HACCP, TACCP, VACCP, etc.).
• Member of the Food Safety & HACCP Team Lead and assist internal audits.
• Assist external audits (customer, regulatory, Kosher, Halal etc.).
• Attend quality meetings and provide relevant updates.
• Resolve problems and set deadlines to ensure timely completion of work.
• Develop annual goals and objectives for department and provide quarterly feedback.
• Work with corporate quality and regulatory members.
• Coach and train team members to improve work related skills.
• Prepare reports to monitor and manage departmental objectives.
• Build and maintain a positive work environment.
• Seek out and implement improvement ideas with regards to quality management system.

Senior Quality Assurance Regulatory Specialist

• Support all Emerson sites (including Quality WW team) for quality initiatives related to suppliers in North America
• Collaborate with Global Supply Chain in Nuclear Supplier development.
• Work with Manufacturing and Engineering to address issues identified by suppliers relating to Design, Manufacturability, or Quality Requirements.
• Conduct source inspections, periodic supplier audits, and performance assessments at vendor locations
• Work in collaboration with the global NBU Supply chain, Manufacturing Operations, and Engineering to identify and resolve issues.
• Provide suppliers timely nonconformance data for rejected product.
• Provide suppliers problem-solving and root cause analysis support to eliminate recurrences of non-conformances efficiently and effectively.
• Manage and monitor Supplier Corrective Action Requests (SCARS).
• Ensure appropriate supplier corrective and preventative actions are implemented and proven to be effective in addressing quality deficiencies.
• Create monthly reports
• Drive continual improvement initiatives when targets are missed and maintain positive working relationships with vendors.

Nuclear Supplier Quality Engineer

• Guide and support a team of Service Quality Engineers
• Partner closely with Engineering and cross-functional teams
• Create frameworks, tooling, and training for high-quality outcomes
• Mentor team members in technical and professional skills

Quality Assurance Team Lead

• This position is responsible for working with engineering design and development teams throughout the development lifecycle to provide quality-focused technical and process oversight of Systems and Hardware/ASIC/FPGA engineering development of Avionics products.
• Working with the engineering and Design Assurance team, you will:
• Perform proactive, ongoing technical and process assessments/oversight to determine the quality and health of engineering projects using objective criteria and known best practices through all phases of development lifecycle.
• Analyze, identify, and promote adoption of meaningful Quality metrics to find trends and systemic issues.
• Employ methods such as root cause analysis to develop recommended corrective actions and process improvements.
• Provide guidance to hardware and systems engineering teams as needed in the areas of process and regulatory requirements to ensure effective project execution.
• Establish rapport and credibility across the organization, including leadership, engineering teams, shared service teams, and customers.
• Influence others towards positive outcomes and foster adoption of value-added quality improvement.
• 5-10% travel as needed.

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