QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Responsible for software testing and automation
• Create and execute test plans
• Identify and implement test scenarios for automation
• Maintain testing environments, data, and test suites
• Perform testing manually and via automated tools
• Work iteratively with the development team
• Analyze test results and create bug reports
• Maintain test artifacts and communicate daily progress

Senior Automation QA Engineer

• Architect and execute comprehensive test plans and detailed test cases—both manual and automated—to validate feature functionality and system reliability.
• Design and implement end-to-end UI and API integration tests using our proprietary testing framework, ensuring seamless interoperability across the front-end and back-end layers.
• Develop, maintain, and enhance automated test suites, leveraging tools and frameworks to catch regressions and accelerate release cycles.
• Collaborate closely with product and engineering teams to dissect requirements, review designs, and ensure testability from the earliest stages.
• Triage, document, and track all defects—providing clear reproduction steps, impact assessments, and suggested remediation strategies.
• Present concise test reports and risk analyses to stakeholders, highlighting critical issues and recommending prioritization.
• Engage actively in sprint ceremonies (planning, stand-ups, demos, retrospectives) to champion quality every step of the way.
• Conduct thorough regression and integration testing after each code change to verify fixes and prevent unintended side effects.
• Keep QA deliverables—test plans, cases, scripts, and results—organized, versioned, and easily accessible for audits and knowledge sharing.
• Continuously research and adopt emerging QA best practices, tools, and methodologies to enhance our testing capabilities and efficiency.

Quality Assurance Engineer

• Collaborate with branch leadership to develop and implement quality assurance and performance improvement strategies
• Provide education and coaching to field clinicians and case managers, including instructor-led sessions
• Support branches in regulatory compliance, survey readiness, and quality improvement plans
• Help with new hire onboarding and training focused on clinical documentation, OASIS, and regulatory requirements
• Conduct chart audits and data analysis, delivering applicable feedback to improve clinical quality and compliance
• Monitor and support quality investigations and compliance processes
• Partner with leadership to identify trends, gaps, and opportunities for improvement
• Contribute to special projects and organizational plans as assigned

Clinical Quality Assurance Specialist

• Analyzes complex end user needs to determine optimal means of meeting those needs.
• Acts as a resource to users of the software to address questions/issues.
• May provide direction and guidance to team members and serve as an expert for the team.
• Develop detailed test cases based on requirements/ use cases.
• Identify the test data needs.
• Perform the test execution, and report the defects.
• Review the test results with business and secure signoff.
• Conduct defect triage meetings.
• Defects retest and closure.
• Report test execution metrics to assigned test lead/ project manager daily/weekly.

Business Analyst III / Senior Test Analyst

• Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
• Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
• Prepare file that shows pending contract deals and the total net sales value of each contract.
• Prepare and supervise the Issue Report while communicating / following up with QA manager
• Assist in reviewing all mail out contracts for accuracy prior to being mailed out
• Stock items for the day which can include lifting boxes up to 20 pounds.
• Responsible for inventory and supplies for the quality assurance department
• Assist with various projects and programs that may arise in the general operations of the quality assurance department
• Order any office supplies for the department
• Assist with the resolution of audit issues
• Create, distribute and manage all QA schedules

• Oversight of the review of Physician reports and accompanying medical records to ensure completeness, accuracy, and consistency with medical evidence
• Ensure appropriate QA staff are assigned to each file and supervise staff
• Manage the File Review Board ensuring timely and accurate file processing
• Assist in identifying & correcting staff performance including promotions, discipline, coaching, and termination
• Ensure all QA staff adhere to and meet job duties
• Actively participate in issue resolution with QA, physicians, account managers, and other related parties
• Act as the liaison regarding the process or status of the file
• Other duties & special projects as assigned

Clinical QA Supervisor

• Provides FCRM research, evaluation, operational, reporting and/or analytical support in oversight, advisory services and control function to business (FCRM) partners, in a timely manner
• Co-ordinates requests to and from business (FCRM) partners
• Assists in the preparation of summaries, communications, reports and presentations for management, regulators, and other internal and external stakeholders
• Recommends responses to enterprise FCRM Program questions and immediately escalates any sensitive issues according to departmental procedures
• Analyzes data and draws conclusions to meet program health reporting requirements
• Analyzes emerging trends pertaining to regulatory changes, reporting or other departmental functions and provides recommendations to enhance or rectify FCRM-related gaps, issues and enhancements
• Proactively identifies matters requiring additional review, escalation, and liaises with appropriate staff to resolve, as appropriate
• Coordinates tracking and reporting of FCRM function initiatives and programs

FCRM Quality Assurance Analyst II

• Perform duties to test product samples to ensure that customer and company product specifications are achieved
• Contribute recommendations to the development of process improvements
• Maintain workflow and adhere to company policies and procedures
• Ensure to perform required testing on all the material for welded tube
• Record production test results in computer database system and make tags and labels
• Follow proper MRT procedures for any material out of specs
• Perform sample preparation for test measurements
• Conduct gauge repeatability studies and capability studies as per requirement
• Support Quality Engineer for collecting measurements data for PPAP approvals and Annual dimensional layout
• Audit product characteristics and production processes

QA Technician

• Supports the development and execution of QA processes to ensure the effectiveness of IT risk controls, cybersecurity measures, and regulatory compliance frameworks.
• Conducts independent testing and validation of IT risk management policies, standards and controls to ensure alignment with FFIEC, NIST, GLBA, SOX, PCI-DSS, and other industry regulations.
• Performs control testing, improve risk monitoring and foster a culture of continuous improvement in the IT Risk Management space.
• Performs controls testing including walkthroughs, design, and operating effectiveness testing per the Bank’s Enterprise Risk Management (ERM) Management Control Monitoring Program guidelines.
• Assists IT Control owners to obtain issue remediation action plans, track and report status of remediation actions, including maintaining dialogue with the business to ensure timely remediation of issues.
• Compiles, manages, submits and socializes required monthly, quarterly or annual reporting including test results, dashboards and/or testing issue remediation status.
• Assists IT Risk Management with performing root cause analysis on control failures and recommend corrective actions to management.
• Assists with control projects, operational and/or IT risk initiatives, where directed. It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

Senior IT Risk QA Analyst

• Own the quality strategy for a major product area, ensuring comprehensive coverage across features, integrations, and data flows.
• Develop deep expertise in business logic and proactively identify risk areas before implementation begins.
• Translate ambiguous requirements into structured, comprehensive test strategies in Qase.
• Design complex, multi-system test scenarios that validate real-world workflows and failure states.
• Execute advanced exploratory testing to uncover edge cases others may miss.
• Lead regression strategy for your domain and ensure coverage evolves as the system grows.
• Partner with automation engineers to prioritize and evolve automation coverage strategically.
• Analyze defect trends and propose systemic improvements to reduce recurring issues.
• Participate in architecture and design discussions to advocate for testability and risk mitigation.
• Communicate release risk and tradeoffs clearly to engineering and product leadership.
• Mentor Quality Analysts and help level up testing rigor, documentation quality, and risk awareness.
• Raise the standard of clarity in acceptance criteria and definition of done.

Senior QA Analyst

• Monitor the performance quality of call center associates interacting with customers
• Assess associate demeanor, technical accuracy, and customer service performance
• Develop, create, and implement call center quality processes and procedures
• Assist in enhancing QA and training materials
• Participate in call monitoring formats and quality standard design
• Use monitoring data to compile and track performance
• Provide trend data to QA Manager and Leadership team
• Assist with coaching call center agents to improve call quality
• Coordinate calibration sessions for maintaining scoring consistency
• Perform audits across multiple channels (calls, chats, email)
• Provide actionable data to internal support groups
• Prepare and analyze quality reports for management staff review
• Participate in partner requirements, service levels, and KPI processes
• Other duties as required or assigned

Quality Assurance Analyst

• The Manager of Accounting Quality & Compliance supports the organization’s accounting operations by helping ensure adherence to GAAP, maintaining quality standards, and assisting with internal controls and compliance activities.
• Conduct internal reviews of client engagement deliverables to maintain quality and compliance with CSBM standards.
• This role focuses on implementing established policies, performing quality reviews, supporting audits, and providing technical guidance under the direction of senior leadership.
• The manager collaborates with the client teams, helps maintain accurate financial reporting practices, and supports process improvements across CSBM.
• Assist in implementing quality assurance procedures and ensure team members follow established accounting policies and workflows.
• Identify potential issues and recommend improvements to enhance accuracy and consistency.
• Conduct mid-year quality checks, maintaining a high level of professional skepticism, document findings, and suggest corrective actions.
• Assist in developing training materials and help coach staff on best practices, processes, and quality expectations.
• Assist in developing and/or updating standardized templates and procedures.
• Perform routine data analysis to identify potential discrepancies in financial information and ensure accuracy and compliance.
• Stay informed about GAAP updates and help ensure that accounting practices remain compliant.
• Research accounting questions and provide guidance to team members, attain the level of subject matter expert as assigned, and elevate complex issues when necessary.
• Ensure documentation is complete, accurate, and up to date.
• Contribute to developing and maintaining dashboards (Monday) and performance indicators.

Quality Assurance Audit Manager – Finance

• Manage a portfolio of governance and control activities for moderately complex or high-risk business or functional area
• Support the development and execution of the Centralized Governance & Controls (CG&C) AML testing and Quality Assurance (QA) program
• Lead and conduct independent testing and quality assurance reviews to ensure operational risk and compliance requirements are adhered to
• Develop and document a comprehensive inventory of processes and controls

Centralized Governance & Control Specialist – AML Testing, QA Analyst

• Oversee and lead a highly complex and diverse governance and control function for an area of significant risk, complexity or scope
• Manage and oversee the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Develop, communicate and implement a holistic governance and control strategy for own specific business function
• Lead partnership with management and respective teams for area of specialization with industry, enterprise, and business awareness
• Ensure an integrated and aggregated view of all related business risk and control activities across the overall function

Senior Manager, Centralized Governance & Control – AML Testing/QA

• Serve as a liaison between internal clients and functional departments.
• Help clients achieve their objectives by serving as a resource.
• Identify risks, evaluate controls and prepare findings and recommendations.
• Implement compliance programs to prevent illegal, unethical or improper business practices.
• Ensure through audits that the organization’s programs are consistently administered in compliance.
• Monitor and evaluate the effectiveness of solutions, policies, practices and processes.
• Recommend improvements to achieve and deliver high quality, value-added services.
• Develop, implement, administer and revise policies, procedures and programs.
• Research, analyze, maintain, modify, validate and prepare data, information and content.
• Produce, edit and distribute a variety of business documents.
• Create, present and/or facilitate meetings, webinars, trainings, etc.
• Represent assigned function at external hearings, mediations, audits, meetings, etc.
• Participate on or lead large, complex departmental and/or divisional projects.
• Develop and build internal and external partnerships.

Utilization Management RN

• Rethinking the vehicle ownership experience through data-driven technology.
• Strengthening client relationships with their customers.
• Managing one of the largest national networks of service providers.

• consults and collaborates with clinicians to ensure high accountability of compliance and quality
• provides guidance to branch and branch leadership with strategy for ongoing performance improvement and quality assurance initiatives
• provides instructor lead education, training, and coaching to field staff, case managers
• completes chart auditing and data collection with instructor lead feedback and support to ensure regulatory compliance
• monitors quality investigations and compliance processes

Quality Assurance, Clinical Professional 2

• Perform comprehensive TRID quality analysis of Retail and Home Mortgage Direct (HMD) operations
• Validate/review loans for adherence to all regulations
• Review Loan Estimates and Closing Disclosures for accuracy
• Identify and correct clerical or numerical defects
• Provide training to entry-level associates
• Complete complex loan reviews

Post Closing TRID Quality Assurance Analyst – Team Lead

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards
• recommend additional training to Service Delivery when performance review indicates it is needed
• conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting
• perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity
• prepare professional review documents analyzing each team member's verbal, written and database proficiency
• demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly
• identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health
• provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification
• administer current training material and courses

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