Product Specialist

• Drive the vision, strategy, and execution of predictive maintenance solutions.
• Collaborate closely with cross-functional teams and Product Managers to integrate products into a unified user experience.
• Own the end-to-end product strategy.
• Lead and mentor other product managers to ensure alignment across teams.
• Utilize data tools to analyze and gain insights into user/customer needs.

Product Management Specialist – Expert, Principal

• Develop a highly capable and confident dealer network by delivering hands-on training, technical support, and sales enablement.
• Work closely with Regional Leadership and Territory Managers to ensure dealers can sell, install, set up, fine-tune, and troubleshoot products.
• Deliver in-person and virtual training across planting and seeding product lines.
• Build dealer capability in product sales, installation, diagnostics, and troubleshooting.
• Provide hands-on support during installation, startup, and in-field operation.
• Strengthen SurePoint’s dealer network by building technical expertise and self-sufficiency.
• Collaborate with cross-functional teams including product and engineering teams.

Planting and Seeding Product Specialist

• The Event Specialist is responsible for coordinating and fulfilling a high volume of virtual webinars and in-person events at Employee Banking and Investment (EBI) Corporate Client locations.
• The EBI Events Team supports EBI's client-centric Financial Wellness program, marketing initiatives, and account opening opportunities in a fast-paced environment with strict deadlines driven by partner timelines.
• This role serves as a key point of coordination for event intake, logistics, communications, staffing, and execution, ensuring events are delivered on time, within budget, and with a focus on exceptional participant experiences.
• The candidate will collaborate closely with EBI Events teammates and Client Managers while partnering across lines of business, including local Market Leaders, Financial Center leadership, Financial Wellness Specialists, Workplace Benefits, Event Registration System (ERS), and Business Controls.
• This role is responsible for managing event requests from intake through fulfillment, balancing competing priorities, and supporting continuous improvement efforts to ensure a seamless client and participant experience.

Product Consultant – Event Specialist, Employee Banking and Investments

• Develop healthcare-related promotional and educational materials including fact sheets, flyers, toolkits, and campaign content for both internal agency and external audiences.
• Draft audience-centered messaging in partnership with clinical and subject matter experts to ensure accuracy, cultural responsiveness, and alignment with plain-language and health literacy guidelines.
• Create digital assets including graphics, infographics, and data visualizations for use in program reports, dashboards, presentations, and stakeholder communications.
• Design and maintain a production schedule for all communications materials; track deliverable timelines and coordinate internal reviews against the content calendar.
• Ensure all materials adhere to federal agency branding standards and Section 508 accessibility requirements; produce final deliverable files in both editable and PDF formats.
• Support the development and maintenance of a Strategic Communications and Engagement Plan and Content Calendar across multiple program workstreams.
• Coordinate communications across program offices to ensure consistent messaging on objectives, progress, and outcomes.
• Assist with preparation of executive briefing packages and monthly leadership progress reports for senior government stakeholders.
• Maintain version control over communication artifacts, branding asset libraries, and compliance documentation in accordance with federal information security and data handling requirements.
• Handle sensitive program information with discretion and in compliance with applicable federal agency data governance requirements.

Junior Communications Product Specialist

• Conducting onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals.
• Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching.
• Design technical workflow and projections for customer success management meetings and executive business reviews.
• Design playbook and best workflow procedures for Casepoint products.
• Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base.
• Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements.
• Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need.
• Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs.

Product Consultant

• Collaborate with the Analytics Engagement and Business Leaders to gain a deep understanding of the business challenges and objectives
• Analyze and synthesize insights to define the scope of AI initiatives
• Organize and lead execution workshops to define the 12-week project scope, identifying key insights, business actions, and the overall value proposition of the AI and data product
• Assess the project team structure and clarify the roles and responsibilities of each member
• Facilitate alignment on project goals, timelines, and deliverables
• Foster a culture of collaboration within the project team, ensuring clear communication and expectations
• Establish a communication plan that promotes transparency and accountability
• Conduct a comprehensive kick-off meeting to outline the project charter, team roles, stakeholder expectations, communication strategies, escalation paths, risks, and timelines
• Develop and maintain product roadmaps that align with business goals
• Create and manage Azure Development Operations (DevOps) stories for team members, facilitating sprint planning and execution
• Deliver incremental features in each sprint, leveraging thought leadership to optimize sprint planning and delivery
• Lead stakeholder status updates every three weeks, presenting project progress, demos, data flows, model results, risks, and next steps
• Translate technical analytics details into business-friendly language to ensure stakeholder understanding and engagement
• Hold both analytics and business teams accountable for timely deliveries, maintaining consistent messaging regarding business process change management
• Clarify the actions that business leaders will take based on the AI and data solution
• Prepare a comprehensive report summarizing project achievements, highlights, and the anticipated business value of the solution
• Ensure that each team member articulates their contributions, fostering a sense of ownership and recognition
• Continuously motivate and challenge the project team, instilling a sense of urgency and purpose
• Lead by example, demonstrating commitment and enthusiasm for the project and its outcomes

Senior Product Specialist

• Work with Analytics Engagement and Business leads to gather and document business challenges, objectives, and success criteria
• Analyze stakeholder input and data to help define the scope and expected outcomes of AI/analytics initiatives
• Support and help organize discovery and execution workshops to define 6–12-week POC scopes, key insights, required actions, and value propositions
• Assist in defining team roles, responsibilities, timelines, and deliverables; help maintain team alignment and clear communication
• Create and maintain product artifacts: project charters, roadmaps, user stories, acceptance criteria, and Azure Development Operations (DevOps) (or equivalent) tickets
• Coordinate sprint activities with engineering and analytics teams; support sprint planning, demo preparation, and incremental feature delivery
• Prepare and present concise stakeholder updates (progress, demos, risks, next steps) on a regular cadence
• Translate technical analytics and model outputs into business-friendly summaries and recommendations
• Track POC/feature success against defined metrics and help produce concise outcome reports that quantify expected or realized business value
• Support adoption activities: develop demo materials, playbooks, and training for business users; collect user feedback for iteration

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