Product Specialist

• Drive value realization of the Microsoft 365 platform across the organization
• Act as the face of the M365 product team, delivering clear direction to users on optimal usage of functionality and applications in support of the long-term collaboration platform strategy
• Build strong relationships with business units, leadership, and user communities to represent the voice of the user in platform decisions and manage expectations
• Partner with engineering to align technical implementations for M365 applications with business usage and requirements
• Lead functionality discovery and influence roadmap decisions based on the needs of the business and optimizes highest value realization to AbbVie
• Develop and execute strategies to increase end-user usage maturity, as well as identify and promote advanced use cases for M365 tools to maximize ROI
• Identify and rationalize overlapping tools to reduce costs and improve efficiency
• Develop and execute multi-channel strategies for driving adoption of M365 features and tools and support continuous improvement through feedback loops and usage analytics
• Assess functionality and act as the product functionality expert for M365 apps
• For deployments, pilots, and evergreen updates, assess functionality, determine impact and create and deliver change, communication, and training plans
• Track adoption metrics, user feedback, and business impact to refine product strategy
• Provide executive-level reporting on M365 initiatives and performance

Senior M365 Product Specialist

• Serves as a primary point of contact for user support across supported products; manages investigations and back-end hand-offs to deliver one seamless resolution experience
• Performs defect reproduction and root cause analysis across product and AI-specific failure modes including response degradation and retrieval failures; escalates with documented reproduction steps and interaction logs
• Understands and executes outage protocols; monitors integration touchpoints and escalates unexpected system behaviors following established protocols
• Delivers against support SLAs (CSAT, escalation rate, NPS) while owning AI output quality through knowledge management coverage and response accuracy standards
• Orchestrates AI-powered workflows across supported products to accelerate case diagnosis, response drafting, and documentation
• Builds agentic support agents and AI-powered automations; maintains a living prompt library and supports users configuring citizen AI workflows
• Participates in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality
• Acts as a frontline champion for AI adoption, supporting engagement communities to drive real value across Leasing
• Owns AI output quality within their product scope — maintaining knowledge management content to AI-ready standards, auditing AI-generated responses against source content, and remediating gaps through structured content updates
• Builds and maintains product playbooks, user guides, and self-service resources; keeps documentation current as products and tooling evolve
• Maintains in-depth product expertise across common cases, support workflows, core functionality, product roadmap, release cycles, and outage protocols
• Translates user feedback and support patterns into enhancement requests and defect reports for Product and Engineering teams — recognizing what generates tickets, not just closing them
• Recommends updates to support best practices to enable continuous improvement, user experience consistency, and accuracy in capturing relevant business data
• Supports custom reporting and data verification for ad hoc stakeholder requests

• The Event Specialist is responsible for coordinating and fulfilling a high volume of virtual webinars and in-person events at Employee Banking and Investment (EBI) Corporate Client locations.
• The EBI Events Team supports EBI's client-centric Financial Wellness program, marketing initiatives, and account opening opportunities in a fast-paced environment with strict deadlines driven by partner timelines.
• This role serves as a key point of coordination for event intake, logistics, communications, staffing, and execution, ensuring events are delivered on time, within budget, and with a focus on exceptional participant experiences.
• The candidate will collaborate closely with EBI Events teammates and Client Managers while partnering across lines of business, including local Market Leaders, Financial Center leadership, Financial Wellness Specialists, Workplace Benefits, Event Registration System (ERS), and Business Controls.
• This role is responsible for managing event requests from intake through fulfillment, balancing competing priorities, and supporting continuous improvement efforts to ensure a seamless client and participant experience.

Product Consultant – Event Specialist, Employee Banking and Investments

• Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
• Implementation and utilization of standard support processes to respond, restore, and resolve issues.
• Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
• Participate in New Product Introduction (NPI) projects.
• Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
• Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.

Product Service Consultant

• Take Ownership: Own the roadmap and lifecycle for your area, starting with integrations and the API partnerships that drive quoting reach.
• Manage Complexity: Break down abstract business goals into actionable technical requirements, and operate with confidence when priorities shift and direction is ambiguous.
• Data-Driven Decisions: Define success metrics (KPIs) for your products and use data to prioritize.
• Leadership: Act as the primary product lead for a development team and its stakeholders, with the credibility to direct the work and be taken seriously.
• Agile Management: Manage backlogs, roadmaps, and planning, and ensure the team has a steady stream of "ready" work.
• Quality Control: Ensure the output meets the quality standards expected by our users and stakeholders.

Senior Product Management Specialist

• Support credit analysts and relationship managers in underwriting and servicing specialized credit products
• Handle more complex inquiries and contribute to product improvement feedback loops
• Train and coach entry-level product specialists
• Resolve complex client-related issues and manage risks related to treasury accounts and services tied to ABL credit facility
• Educate internal partners and external clients regarding ABL requirements
• Work closely with Treasury Sales Officers, Client Managers, and Credit Officers to implement ABL requirements

Product Specialist II – Credit

• Provide product application expertise at point of sale.
• Deliver product training including applied technology, job efficiency, and safety to customers.
• Conduct product performance studies and assess customer job site efficiency.
• Manage the marketing technology tools/systems.
• Collaborate with internal teams to get alignment on timelines and marketing goals.
• Oversee VisionLink activations and training plans for dealers and customers.

Product Application Specialist

• Execute product authoring, maintenance, enrichment, publication, and retirement activities throughout the product lifecycle
• Support assortment growth initiatives by onboarding and enriching new products, supplier assortments, and expanded product lines
• Acquire, validate, normalize, enrich, and maintain product information from suppliers, manufacturers, data aggregators, AI-generated content, and internal sources
• Maintain product specifications, descriptions, images, documents, attributes, classifications, and supporting product content across systems
• Execute product taxonomy mapping, category assignments, SKU reclassification, and product classification initiatives
• Support taxonomy modernization efforts designed to improve customer navigation, product discoverability, filtering, and search experiences
• Execute attribute mapping, attribute assignment, inheritance models, and ongoing maintenance of category-level attribute frameworks
• Support development and maintenance of approved attribute value standards and Lists of Values (LOVs)
• Validate products against established taxonomy, classification, attribute, and content governance standards
• Monitor and maintain product eligibility standards across eCommerce, marketplaces, syndication partners, and other digital channels
• Identify products that fail eligibility, enrichment, content, attribute, or quality standards and execute corrective actions
• Conduct data quality audits and remediation activities to improve completeness, consistency, accuracy, and usability
• Support website redesign, search optimization, navigation improvements, merchandising enhancements, and digital transformation initiatives
• Partner with Digital Merchandising to improve product discoverability and customer engagement through improved content, classifications, and attributes
• Support creation and maintenance of product relationships including accessories, alternatives, substitutes, related items, and cross-sell opportunities
• Support Product Information Management (PIM) implementation, migration, validation, testing, training, and ongoing administration activities
• Execute product data migration, mapping, transformation, cleansing, and validation activities across systems
• Assist with development and documentation of product information standards, processes, operating procedures, and eCommerce data models
• Coordinate with suppliers and internal stakeholders to obtain, validate, and improve product information
• Support continuous improvement efforts focused on customer experience, product information quality, operational efficiency, and digital growth

Product Information Specialist

• Identify markets and participate in the valuation of leased equipment.
• Evaluate residual values in structuring lease contracts and participate in inspection programs to ensure that leased equipment is well maintained.
• Assess asset risk through an extensive evaluation process in order to establish residual and collateral values for equipment leases and secured finance transactions.
• Identify and mitigate risk in transactions and collaborate with Credit, Pricing, and Sales teams.

Product Specialist II/III – Equipment Management

• Conducting onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals.
• Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching.
• Design technical workflow and projections for customer success management meetings and executive business reviews.
• Design playbook and best workflow procedures for Casepoint products.
• Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base.
• Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements.
• Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need.
• Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs.

Product Consultant

• Product support & escalation management
• Primary point of contact for user-facing support escalations; provide a single, seamless resolution touchpoint across supported product(s)
• Turning processes into action, accelerating issue resolution, closure, and feedback loops between technology partners to resolve issues quickly and bring consistency to the user experience
• Understands and monitors integration touchpoints, partners with engineering and product to resolve issues
• Responsible for defect reproduction and partners with engineering to resolve and conduct root cause analysis
• Lead UAT testing from a user experience perspective ahead of releases to minimize post-launch case spikes
• Own launch and rollout execution for supported products, including hypercare and stabilization to accelerate time-to-value
• Manage multiple concurrent enablement initiatives, maintaining clear prioritization and communication across product, engineering, and platform partners
• Lead onboarding and engagement programs for Leasing users and platform partners
• Develop and maintain training materials, onboarding guides, knowledge bases, and AI support agent content to drive self-service success and a consistent user experience
• Run user engagement and feedback initiatives to accelerate adoption and surface product improvement opportunities
• Apply change management principles to technology rollouts, addressing user resistance, building stakeholder buy-in, and ensuring sustainable adoption beyond launch
• Guide and support P1–P2 team members on product knowledge, support workflows, and enablement best practices
• Actively use Leasing’s proprietary and AI tools across the product lifecycle to optimize workflows, drive strategies, and improve execution
• Track and report on adoption metrics (Active users, CSAT, engagement scores, case trends)
• Maintain data best practices to ensure accuracy and integrity within supported products

Senior Product Specialist

• Associate is responsible for identifying markets and participating in the sale and valuation of leased equipment.
• May evaluate residual values in structuring lease contracts.
• Associates may work with legal department on remarketing possessed equipment.
• May also participate in inspection programs to ensure that leased equipment is well maintained.
• Evaluation of current market conditions for a variety of used equipment.
• Build ongoing relationships with current clients.
• Develop and maintain an assortment of used equipment dealers, brokers and buyers.
• Follow all bank internal policies, procedures and training.

Product Specialist II – Credit/Equipment Management

• Lead payroll sales process
• Serve as Global Payroll Subject Matter Expert (SME)
• Advise Core Account Executives on deal execution strategy

Product Specialist jobs in Illinois

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