Product Service Consultant

Caterpillar Inc.

Product Service Consultant supporting MineStar Terrain technologies with focus on product quality and customer experience. Responsibilities include troubleshooting, diagnosing technical problems, and project management.

Posted 7/10/2026full-timeTucson • Arizona, Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $97,530 - $146,290 per yearWebsite

Tech Stack

Tools & technologies

LinuxSQLTCP/IP

About the role

Key responsibilities & impact

Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
Implementation and utilization of standard support processes to respond, restore, and resolve issues.
Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
Participate in New Product Introduction (NPI) projects.
Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.

Requirements

What you’ll need

Bachelor’s degree computer science or mining engineering related field, or product support experience
Minestar experience
Experience supporting technology in an industrial or production environment
Cat New Product Introduction (NPI) process experience
Experience utilizing Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms
Ability to effectively communicate with technically and non-technically skilled mining customers and dealers to develop partnerships/relationships

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Issue IdentificationIssue ResolutionSupport Process ImplementationTechnical Product AdvocacyProduct Defect Reporting

Soft Skills

Effective CommunicationRelationship Development