Product Designer

• Define interaction and visual design standards for our mobile products.
• Design user-centric experiences that balance user needs and business goals, can scale, and translate globally.
• Own and evolve our mobile design system.
• Provide an international design perspective within our product org.
• Actively partner with our research team to conduct and analyze user research.
• Work with teams across Kickstarter as the company works toward building a mature ecosystem that serves our community of Creators and Backers.
• Collaborate with partners on cross-functional teams to ensure alignment where appropriate.

Senior Product Designer, Mobile

• Design the end-to-end systems that drive customer value: onboarding, product and content discovery, training course assignment flows, cross-product expansion, and AI agents that own meaningful tasks and programs.
• Define interaction models for platform-level systems - not just UI layers or “more modals” - covering content metadata, training assignment logic, document and policy management, recertification automation, and cross-product orchestration.
• Translate complex platform architecture into clear, intuitive, and trusted user experiences
• Own the simplification of EasyLlama's most critical UX challenges, such as framing features that are orchestrated into a cohesive, multi-product user experience.
• Design AI-driven systems - recommendation engines, intelligent automation, and AI agents that are usable, trustworthy, and effective.
• Embed AI workflows and actionable guidance into the product in ways users understand and trust.
• Partner with Product Management and Legal experts to design and innovate within defined guardrails for compliance-critical AI experiences.
• Treat AI not as a feature, but as a foundational layer of the systems you are designing.
• Use of AI tooling within your workflow, such as prototyping with modern AI tools (Lovable, v0, Figma Make, etc.) to create clickable MVPs in a day, rapidly turning rough prototypes into dev-ready specs.
• Act as a Design Leader across platform initiatives, influencing decisions beyond your immediate scope
• Partner closely with Senior Management, Product Management, Engineering, and Data Analytics Leads
• Contribute new patterns to the EasyLlama Design System as required for platform-scale complexity, partnering with the Design System owner to extend capabilities consistently across multi-product experiences
• Workshop with Senior Management and Leaders (CxOs, VPs, PMs) to propose, frame, and design UX experiments and hypotheses.
• Define test variants and success criteria; prototype and iterate rapidly based on results
• Design for measurable impact - not subjective preference - balancing speed of iteration with design system consistency.
• Partner with Data & Analytics to track and improve core metrics such as our course assignment rate, activation, retention, and expansion signals.

Staff Product Designer

• Drive the execution of employee experience activation efforts by translating feedback into clear, actionable plans that improve engagement outcomes
• Support targeted listening temperature checks, focus groups, and employee forums to capture real-time sentiment and insights
• Support development and distribution of manager tools, resources, and messaging that help them effectively respond to employee feedback and lead engagement efforts
• Partner with Sr. Design Leads, HRBPs, COEs, and business leaders to implement targeted engagement and recovery plans aligned to enterprise priorities
• Coordinate and deliver activation campaigns, ensuring timelines, communications, and deliverables are aligned across stakeholders
• Assist in developing clear and consistent communications that reinforce “what we heard” and “what we’re doing” to close feedback loops
• Track participation, feedback, and outcomes to support continuous improvement and informed decision-making
• Maintain strong organization of program activities, insights, and follow-up actions to ensure accountability and progress

Employee Experience Design Lead

• Create seamless, intuitive experiences across the patient journey: onboarding, provider matching, appointment booking, billing, and telehealth sessions.
• Design solutions that remove friction and increase patient engagement with mental health services.
• Accommodate multiple payment and coverage scenarios in a unified, elegant experience.
• Ability to craft multiple problem-led solutions for any request.
• Build and maintain scalable design systems that ensure consistency and quality.
• Balance speed with craft. Ship polished work quickly without sacrificing user experience.
• Conduct user research and usability testing to validate design decisions.
• Partner closely with engineering to ensure high-fidelity implementation.
• Incorporate AI tools into your design process for faster iteration and exploration.
• Identify opportunities where AI can enhance patient matching, personalization, and overall experience.
• Take full ownership of design outcomes and balance user needs with business goals.
• Navigate ambiguity and competing priorities with confidence and clear communication.
• Present design work to leadership with strong rationale and strategic alignment.
• Foster collaborative relationships across disciplines while articulating solutions for the ideal design direction.

Senior Product Designer

• Own the experience definition for your product team
• Define how the AI assistant participates as a UX actor
• Design for three participants: advisor, client, and AI
• Build and maintain a design system built for agent consumption
• Create predictability within uncertainty
• Prototype fast and evaluate running builds
• Champion accessibility from the ground up
• Stay one sprint upstream

Senior Product Designer, Agentic UX

• Own the complete user journey for Twilio Voice products.
• Collaborate with design peers across Messaging and Email to build an omnichannel narrative.
• Shape mental models and complex configuration wizards.
• Partner closely with design peers across Conversations and AI product teams.
• Actively participate in the UX Design Feedback Process and mentor junior designers.
• Establish a leadership-to-leadership operating model with Product Managers, Engineering Leads, and Architects.

Lead Product Designer

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Senior Manager – Digital UX Design

• Lead and develop a high-performing team focused on innovation, testing, and scalable process design
• Design and execute simulation, prototyping, and hypothesis testing to validate strategic initiatives
• Translate business strategies into operational processes that drive measurable adoption and performance outcomes
• Oversee structured testing in both simulated and production environments while protecting customer experience
• Partner across PX&O, DM&R, and Adoption Intelligence to align testing strategies with business priorities
• Leverage data, scorecards, and dashboards to communicate insights and influence leadership decisions
• Drive continuous improvement in how processes are tested, scaled, and sustained across the enterprise
• Enable the integration of automation, AI, and predictive insights to strengthen operational performance

Adoption Design Manager – Business Analytics

• Embed within Core Shopping workstreams including browse, search, item detail, cart, and checkout to elevate visual and interaction quality, stewarding patterns that improve clarity, trust, and speed for customers at every step of their journey.
• Act as a bridge between product teams and the design language system, ensuring new components and patterns are thoughtfully explored, validated, and integrated back into the system without fragmentation.
• Partner with product designers to explore and develop new interaction patterns, modules, and components before scaling them across the system, from real-time availability states to substitution logic to transactional confidence signals.
• Evolve the design language through product work, shaping components, patterns, and interaction models that scale across surfaces and teams.
• Define and refine UI components, layouts, and patterns with a high level of craft, ensuring clarity, hierarchy, and consistency across complex, high-density catalog environments.
• Set a high bar for visual quality and interaction design, influencing how interfaces look, feel, and behave across the product, with special attention to how customers perceive trust and ease in transactional moments.
• Drive cohesion, continuity, and consistency across end-to-end journeys, ensuring experiences feel connected and intuitive from first browse to final checkout.
• Accelerate the team with reusable flows, templates, and code-adjacent prototypes; partner with engineers to ensure feasible, accessible, and performant implementations.
• Lead high-impact initiatives end to end when needed, from problem framing and exploration through interactive prototyping, delivery, and launch, driving alignment with PM, engineering, data science, and brand partners.
• Introduce and evolve new ways of working across design, product, and engineering, using shared artifacts to improve clarity, speed, and alignment.
• Apply modern AI tools in daily workflows and within our internal Design Lab to explore motion, image generation, and code-driven prototypes that unlock new, scalable patterns.

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