People Operations

• Oversee the daily workflow and Zendesk ticket queues for the APAC People Services Total Rewards team to ensure SLAs are met and inquiries are resolved accurately
• Supervise, coach, and mentor Tier 1 and Tier 2 team members, conducting regular 1:1s and quality audits to champion continuous employee performance and development
• Ensure absolute data integrity across Workday and downstream systems by executing rigorous quality control and 'four-eyes' validation checks on all Total Rewards and payroll entries
• Own regional service quality by conducting technical Root Cause Analyses (RCAs) on negative Employee Satisfaction (CSAT) scores, implementing swift process or coaching corrections
• Act as the primary operational point of contact for complex payroll, leave, benefits, and off-boarding queries that require deep local statutory or technical validation
• Govern the internal Knowledge Base (KB), monitoring the accuracy of regional FAQs and macros to drive higher employee self-service and team transactional consistency
• Partner with regional and global project managers to lead system migrations, process standardizations, and new policy rollouts according to global Standard Operating Procedures (SOPs)
• Identify operational friction points across the regional employee journey, leveraging AI-driven solutions and technical tools to simplify workflows

Team Lead, People Services

• Deliver global Workday implementation and HR Transformation engagements as part of a distributed team, supporting end to end activities across requirements, design, configuration, testing, data validation, and deployment with a strong focus on quality, accuracy, and timelines.
• Act as a functional subject matter expert in Workday and HR process design, including business process frameworks, operating models, reporting, security, and HR systems, translating business requirements into scalable and compliant Workday solutions.
• Manage day-to-day client interactions and maintain effective communication with client stakeholders and global project teams, building trusted relationships, proactively managing risks and issues, and ensuring a positive client experience with strong feedback.
• Support change management and adoption by providing functional guidance, documentation, and implementation insights to enable smooth transition to Workday and new HR processes across client organizations.
• Contribute to practice development through creation of thought leadership, delivery collateral, accelerators, and HR Transformation tools, while mentoring junior team members and supporting internal capability building initiatives.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

HR Manager – Workday

• Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Be recognised as a subject matter expert in one or more areas in the HR functional domain.
• Drive effective client communication, cadence and build relations with client and project team counterparts across global locations
• Support development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice
• Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects
• Build capability in change management pillar in collaboration with various parts of the GDS organisation and other EY member firms
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals

Senior People Consultant – Change

• Configure and support Dayforce HR Core, including employee records, organizational structure, position management, and related HR components
• Work closely with business stakeholders to gather requirements and translate them into functional Dayforce Core HR solutions
• Ensure solution design aligns with compliance needs, operational efficiency, and Dayforce functionality limits
• Oversee end-to-end testing across HR processes and integrations as part of the broader HCM implementation

Senior People Consulting – Core HR, Dayforce

• Lead technical workstreams for Workday implementations (design, configuration, testing, deployment)
• Gather technical requirements and translate them into scalable Workday solutions
• Configure integrations, reports, security, BPs, and data loads
• Support release management, issue resolution, and system enhancements
• Work directly with client stakeholders and guide junior consultants

People Consultant – Workday HRT – Manager

• Collaborate closely with the Client Success Lead to align messaging for employees and clients, while consulting with the HR Delivery Manager (Business Services) to ensure compliance with Philippine labor law requirements.
• Support employee relations, performance conversations, and culture initiatives for assigned teams.
• Implement and reinforce people-related policies, attendance standards, and conduct expectations.
• Provide coaching, counselling, and engagement interventions to employees.
• Coordinate with Recruitment and Client Success on onboarding, movement, and workforce planning needs.
• Support company-wide engagement and culture programs.

People & Culture Officer

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.
• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.
• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

People Ops Supervisor

• Support strategic initiatives and lead cross-functional projects to optimize HR technologies.
• Design and implement CI projects; facilitate workshops and stakeholder engagement.
• Stay informed about emerging trends and best practices in People technology and continuous improvement methodologies.
• Manage workstreams in collaboration with project teams and vendors.
• Liaise with technical teams and HR stakeholders to gather requirements and ensure solution design integrity.
• Develop test plans and coordinate user acceptance testing (UAT).
• Designs automation workflows and monitors performance
• Develops technical guides. Delivers training and updates content
• Ensures process adherence and audit readiness. Audit of security roles

Senior People Technology Specialist

• Support People Data Operations Manager by interacting with business unit HR contacts to understand their requirements and needs
• Guide and coach team members on processes and problem resolution
• Process HR related data transactions within the HCM system based on information received from business unit HR as it relates to the employee life cycle
• Ensure accurate and timely entry of employee data
• Provide support for employee transfers across Emerson businesses
• Provide support to users and resolve questions in all areas of HCM specifically Core HR, Absence and employee self-service
• Respond timely and accurately to questions that arrive through services box, email and phone
• Identify and report issues and system errors that impact productivity and/or the employee experience
• Maintain data integrity and confidentiality
• Relay feedback to management on process improvement and training materials
• Support training and development of overall team
• Keep up to date with knowledge of the software tools that are used to manage workload
• Attend periodic training to maintain levels of proficiency
• Assist People Data Operations Manager with special projects, planning, testing and validations

People Data Operations Specialist

• You will lead aspects of transformation and operations, at the business unit level and globally.
• Develops, updates and enhances the training content specific to the process.
• Acts as the full process trainer and Subject Matter Expert supporting the People Services professionals with questions on the floor.
• Dashboard/Data analysis focusing on NPS, CSAT, sentiment analysis and Internal Audits: performance and trends - run weekly quality reviews with Team Leaders and Supervisor.
• Case Management: Required to support operations 40-60% of the time when volume spikes.
• Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, simplicity, and safety.
• Project Management: Participating in project teams for performance improvement and initiatives.

Senior People Services Analyst – VPP

• Lead, develop, and scale the People Operations team
• Act as a true team lead, combining people management with hands on execution
• Personally handle complex, sensitive, and high risk operational cases
• Set clear ownership, priorities, and performance standards across the team
• Own full compliance across the employee lifecycle from hire to exit
• Ensure accuracy, completeness, and legal soundness of all employee documentation
• Establish and maintain audit ready processes and records
• Partner with Legal, Finance, Operations, Compliance, and Risks on regulatory matters
• Mitigate risks related to contracts, terminations, and employee relations
• Continuously improve scalable People Ops processes
• Standardize workflows across entities and geographies
• Drive automation and system adoption
• Ensure high data quality and operational transparency
• Support operations across multiple jurisdictions with strong focus on the Philippines
• Align global standards with local regulatory requirements
• Help structure and scale operations in a fast growing international setup
• Partner with People Partners and leadership teams
• Provide clear guidance on operational and compliance related topics
• Act as a trusted expert in People Operations and risk management

People Operations Team Lead

• Serve as the first point of contact for employees and managers for general HR inquiries, including HR policies, procedures, and practices.
• Provide guidance and consultation on common HR topics such as leaves, benefits navigation, payroll inquiries, onboarding, offboarding, compensation, internal mobility, and employee data updates.
• Collaborate with People Operations to promote self-service HR tools and ensure employees’ access key HR resources.
• Ensure timely responses to HR tickets, service requests, and inquiries.
• Manage assigned HR requests through the HR service management platform.
• Serve as the first point of review for all employee relations and workplace concerns, conducting the initial intake to understand and document the core issues.
• Gather relevant information and document cases accurately in the Employee Relations management system.
• Assist people leaders to resolve a variety of HR issues, including performance management and accommodation requests, escalating to the People Partner team when necessary.
• Provide operational support with People Partners, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.

People Partner Specialist

• Provides administrative and compliance support to the People and Culture function
• Focuses on documentation, coordination, reporting, and process execution
• Ensures all people processes are completed accurately and on time
• Coordinates recruitment activities, including scheduling interviews
• Maintains recruitment trackers and provides regular status updates
• Supports immigration processing and compliance tracking
• Assists in payroll administration support

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