People Operations

• Manage and grow the Organization and Workforce Transformation consulting services capability by developing strong relationship with global practices
• Work on global client projects as part of a global distributed team. Ensure quality of all work products, timeliness and accuracy of content
• Collaborate with Subject Matter Experts across the OWT service areas to provide insights on overall strategic and operational performance
• Lead a team of professionals and provide direction to the team across different pursuit and project phases
• Achieve metrics on productivity, utilization, headcount growth and penetration for the OWT team
• Ensure high operational efficiency by managing engagement risks and escalations, project economics, and ensuring effective planning and budgeting
• Be recognized internally as a ‘go-to’ advisor on issues related to Organization and Workforce transformation, strategic workforce planning, Organization restructuring and talent planning
• Perform role of a counsellor and a coach: define and set goals, conduct performance reviews and ensure ongoing learning and development of the team
• Develop thought leadership collaterals, tools, techniques, methodologies to build and enhance software offering within the practice

People Consulting Manager

• Provide day-to-day direction to a team of GDM Analysts
• Serve as the primary SME for GDM Workday task execution
• Act as SME for Benefits data management tasks
• Monitor daily volumes, SLA performance, and staffing coverage for the night shift

Spanish Bilingual People Services Team Leader

• The HR Coordinator role provides a range of coordination and advisory services supporting the delivery of business initiatives and enhancing team member experiences.
• They are trusted and knowledgeable professionals to our Frontline Staff, Line Managers and People & Culture Business Partners, supporting the delivery of practical people solutions and advising on people and culture related matters.
• Process employee contracts, letters, internal transfer requests & employment checks
• Effect changes to organisational structure.
• Assist with employee management including performance and remuneration review support, employee discounts, service recognition, online learning and termination.
• Password resets for various systems, and support through resolving access and integration issues
• Administrative support to HRBPs
• On- and off-boarding of brand partners
• First level interpretation of People policies and advice where relevant
• Escalates employee queries, concerns and grievances expediently and with high accuracy.
• Supports annual delivery of HR processes and procedures through client groups, i.e. Seasonal Retention and Casual clean up.
• Effectively delivers on key cyclical HR activities in the annual HR calendar (rem review letters, achievement & growth system queries).
• Develops and maintains relationships with key stakeholders to deliver key people projects.
• Supports the development of a high performance and values-driven culture by providing guidance on appropriate conduct and behaviours by providing limited interpretation of People policies, procedures and practices.

People Assist Coordinator – Contractual

• Manage end-to-end recruitment for all roles: job ad drafting and posting, sourcing, screening, interview coordination and shortlisting
• Partner with hiring managers to scope roles, write accurate position descriptions, and set realistic hiring timelines
• Build and maintain talent pipelines for hard-to-fill or recurring roles
• Manage candidate communications and experience from application through to offer
• Negotiate offers and issue employment contracts in line with company policy and relevant awards/agreements
• Track and report on recruitment metrics (time-to-hire, cost-per-hire, source effectiveness)
• Coordinate onboarding and induction for new starters, including contracts, and system setup
• Maintain accurate, compliant employee records
• Administer employee lifecycle changes: variations, promotions, leave, and offboarding
• Employee wellbeing support
• Support payroll with accurate and timely data (new starters, leavers, changes)
• Ensure compliance with the Fair Work Act, relevant Modern Awards, and workplace health & safety obligations
• Maintain and update HR policies, procedures, and the staff handbook
• Support quarterly performance review cycles, probation reviews, and basic employee relations matters
• Act as a first point of contact for staff on HR policy, entitlements, and general people queries

People & Culture Advisor

• Enable effective, scalable People Operations delivery
• Lead service delivery at scale through strong service management and performance discipline
• Work in close partnership with the Director, People Operations Performance and Improvement

Director, People Operations – Shared Services Delivery

• EOR Transition Support – Partner with Fora's US People Ops team on the operational execution of contractor-to-employee conversion for our Philippines-based workforce. Coordinate closely with our EOR to ensure accurate onboarding, records, and a smooth, compliant, people-first transition by early 2027.
• Employee Experience – Serve as the primary point of contact for Manila-based employees throughout their full tenure at Fora — from onboarding through day-to-day
• employment, growth, and offboarding. Own the local employee experience: benefits and compensation questions, statutory contributions, policy clarity, and the moments that make people feel informed and supported at every stage.
• Employee Relations – Own all employee relations matters for the Manila team: performance concerns, workplace conflict, policy questions, and escalations. Partner with
• managers to coach through difficult conversations with fairness and documentation rigor.
• Cultural Translation – Act as the bridge between Fora's NYC leadership culture and the Philippines team — translating expectations, values, and decisions into local context, and representing the Manila team's perspective back to US leadership in a solutions-oriented way.
• EOR Platform Administration – Own the day-to-day operational management of Fora's Employer of Record platform, including employee record accuracy, payroll cycle review, onboarding and offboarding workflows, benefits coordination, and support ticket management. Partner with Fora's US People Ops leadership, who manages the strategic EOR relationship.
• Onboarding & Offboarding – Design and run a thoughtful onboarding experience for all newly converted employees in alignment with the company’s US standards. Manage offboarding in alignment with Fora's global People Ops standards and Philippine labor requirements.
• Performance Management — building and maintaining PM frameworks (goal-setting, reviews, feedback) aligned to company-wide standards
• Legal Liaison — coordinating between Fora HQ legal and Philippines-based counsel on employment/labor matters

People Operations Manager

• Oversee the daily workflow and Zendesk ticket queues for the APAC People Services Total Rewards team to ensure SLAs are met and inquiries are resolved accurately
• Supervise, coach, and mentor Tier 1 and Tier 2 team members, conducting regular 1:1s and quality audits to champion continuous employee performance and development
• Ensure absolute data integrity across Workday and downstream systems by executing rigorous quality control and 'four-eyes' validation checks on all Total Rewards and payroll entries
• Own regional service quality by conducting technical Root Cause Analyses (RCAs) on negative Employee Satisfaction (CSAT) scores, implementing swift process or coaching corrections
• Act as the primary operational point of contact for complex payroll, leave, benefits, and off-boarding queries that require deep local statutory or technical validation
• Govern the internal Knowledge Base (KB), monitoring the accuracy of regional FAQs and macros to drive higher employee self-service and team transactional consistency
• Partner with regional and global project managers to lead system migrations, process standardizations, and new policy rollouts according to global Standard Operating Procedures (SOPs)
• Identify operational friction points across the regional employee journey, leveraging AI-driven solutions and technical tools to simplify workflows

People Operations jobs in Philippines

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