People Operations

• Support the launch and systematizing of a new People Team requests automation process and system
• Assist in automating and streamlining employment verification workflows and documentation practices
• Conduct vendor comparison research and organize findings to support People Team operational decision-making
• Provide administrative and operational support for performance review cycles
• Identify, document, and refine standard operating procedures (SOPs) and other operational processes
• Support updates and organizational efforts related to Branch’s Payroll Playbook and associated operational processes
• Assist with implementation activities tied to new People Team vendors and systems
• Provide operational, administrative, and project-based support across the People Team as business needs evolve
• Contribute to continuous improvement efforts focused on scalability, organization, efficiency, and employee experience

People Intern

• Serve as a trusted point of contact for employee relations matters, workplace concerns, and conflict resolution, applying sound judgment, empathy, and discretion.
• Conduct and support employee relations investigations, including concerns related to workplace conduct, harassment, discrimination, and policy violations; gather documentation, conduct interviews, summarize findings, and prepare recommendations.
• Coach managers through difficult conversations, performance concerns, and corrective action, ensuring consistent and fair application of policy.
• Maintain accurate, confidential employee relations documentation and partner with People & Culture leadership and legal counsel on complex or escalated matters.
• Identify patterns and root causes from employee relations activity and recommend policy, training, or process improvements.
• Manage the engagement survey lifecycle, including pulse surveys, annual engagement surveys, and stay and exit interviews, and translate findings into clear, prioritized action plans with leaders.
• Manage key employee lifecycle touchpoints, including onboarding, first-90-day check-ins, internal transitions, and offboarding, to ensure consistent and positive employee experience.
• Design and run recognition, milestone, and connection programs that reinforce our values and strengthen community across a distributed workforce.
• Serve as the People & Culture partner to Employee Resource Groups (ERGs), supporting group leaders with structure, programming, budget guidance, and connection to broader organizational initiatives.
• Build and deliver manager enablement content and facilitate workshops, listening sessions, and team-effectiveness conversations that strengthen leadership capability and collaboration across teams.

People & Culture Business Partner

• Acts as a brand representative reflective of the company values; drives the store experience on the sales floor through an energized pace
• Initiates conversation, shares advice and product knowledge to interact with the customer in every zone in a personalized, genuine way
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience
• Contributes to an inclusive and people-first philosophy by being positive, respectful and helpful to others
• Collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, store initiatives, and brand focuses
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Maintains Free People’s visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s reship
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Stylist

• Supports the selling, service, and operations of the store to achieve an engaging and inspiring environment
• Acts as a brand ambassador and reflects the company values
• Creates selling initiatives that enhance the customer experience
• Guides the team to prioritize the customer service and styling recommendations
• Participates as the manager-on-duty by driving engagement in each zone
• Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll
• Utilizes company tools to analyze business opportunities
• Ensures omni-channel orders are processed timely and accurately

Assistant Store Manager

• Support people leaders within the assigned client group and provide guidance and coaching to assist people leaders to effectively lead and develop their teams
• Drives accountability for performance, reliability, and behavioral standards through corrective action
• Acts as point-of-contact for employee relations, which includes handling employee complaints, conflict resolution, interpreting company practices and policies to both people leaders and employee and gaining mutual agreement for a way forward
• Maintains a positive environment for employees, coaching for employee development, ensuring employees feel heard and valued
• Possesses strong knowledge of employment law and has a strong understanding of HR risk migration and best practices in a various of HR generalist areas with expertise for compliance in multiple states preferred (currently NY, CA, PA, MO, FL, NV and growing)
• Assists People Partner team with key initiatives and projects which contribute to the company-wide enterprise

People Business Partner

• Supports selling, service, and operations of the store
• Acts as a brand ambassador and reflects the company values
• Creates selling initiatives that enhance customer experience
• Delivers a seamless omni-channel shopping and event experience
• Guides the team to prioritize customer service and styling recommendations
• Participates as the manager-on-duty
• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Utilizes company tools to analyze business opportunities
• Collaborates with key partners on shipment processing and product placement
• Adheres to store’s safety standards and inventory accuracy

• Support Cushman and Wakefield People Function teams by designing concise, informative, and easy to use reports and dashboards
• Collect and understand all necessary requirements for projects
• Design, develop, test, publish and maintain Power BI models, reports, and dashboards
• Leverage data analytics and visualization tools to present information logically and visually pleasing
• Develop insights based on data to assist in informed decision making
• Ensure data quality in completed projects
• Perform period audits to maintain integrity of developed solutions
• Support the development of efficient and value-added processes
• Support the execution of projects by adhering to project management requirements
• Maintain and support data analytics platform and troubleshoot issues
• Maintain proper documentation around ongoing and completed projects
• Offer technical guidance and support to junior team members

Consultant, People Analytics – Reporting

• Serve as a trusted advisor to the CEO, President and executive team on workforce planning, organizational design, leadership development, and talent strategy.
• Steward and evolve Miva’s culture; lead programs that reinforce engagement, belonging, and the overall employee experience in a fully remote, geographically distributed workforce.
• Own total rewards strategy, including compensation philosophy, market benchmarking, benefits design, and 401(k) plan oversight.
• Oversee full-cycle recruiting strategy for all positions across the organization.
• Lead diversity, equity, and inclusion strategy and related programs.
• Define and report on key people metrics (headcount, retention, engagement, time-to-hire, compensation positioning, etc.); deliver data-driven recommendations to leadership.
• Use HR systems and tools (HRIS, ATS, performance, payroll, benefits) to ensure programs run efficiently.
• Identify, evaluate, and implement opportunities to leverage AI and emerging technologies to optimize HR workflows, improve efficiencies, and elevate the quality of people programs and deliverables.
• Lead organizational change management initiatives, including reorganizations, role transitions, and growth planning.
• Manage the HR budget and external vendor relationships, including benefits brokers, payroll providers, employment counsel, and recruiting partners.
• Anticipate emerging people risks and opportunities, and proactively recommend and implement solutions.
• Provide direction to a part-time Recruiter consultant; review pipelines, and ensure a consistent, high-quality candidate experience.
• Design and deliver an exceptional onboarding experience that ramps new hires quickly and connects them to Miva’s culture and goals.
• Ensure payroll, health benefits, and 401(k) plan are processed accurately and timely, and remain compliant with all federal, state, and local laws across the multiple states in which Miva employees reside.
• Administer leaves of absence, accommodations, workers’ compensation, and unemployment claims.
• Maintain HRIS and employee records; ensure data integrity and produce reporting as needed.
• Coach managers and employees on performance, behavioral concerns, team dynamics, and employee relations matters.
• Conduct employee relations investigations and recommend appropriate corrective action; partner with employment counsel as needed.
• Maintain and update the employee handbook, policies, procedures, and job descriptions.
• Manage offboarding logistics, including exit interviews and analysis of attrition trends.
• Provide guidance to employees and managers on company policies, benefits, and processes.
• Be a visible, trusted resource and first point of contact for employees on all people-related matters.
• Perform other duties and projects as assigned.

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Director, People Operations