Patient Service Representative

• Serve as the first point of contact for patients entering the outpatient medical facility
• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update the Electronic Health Record (EHR)
• Facilitate intake procedures, including healthcare and insurance forms
• Collect payments for services
• Build patient and provider confidence through competent performance and effective communication
• Follow organizational, local, state, and federal regulations, codes, policies, and procedures
• Protect patient privacy and safety while delivering optimal care
• Perform specific departmental tasks as assigned
• Orient other staff to the department as needed
• Travel between Sacramento and Elk Grove locations as needed

Patient service representative supporting outpatient urology patients at Sutter Health facilities

Patient Service Representative II, Urology

Patient service representative supporting outpatient urology patients at Sutter Health facilities. Greeting patients, managing intake, scheduling appointments, collecting payments, and updating electronic health records.

• Educates physicians and clinical staff on Breg's orthopedic bracing and supply program, serving as a resource on product options, equipment use, and specialized applications.
• Demonstrates and maintains competency in the fitting and use of Breg products in alignment with training requirements, clinical guidelines, and company standards.
• Accurately measures and fits patients with orthopedic soft goods and functional bracing, providing clear instructions on proper use and care and communicating expected outcomes to both patients and healthcare providers (HCPs).
• Delivers exceptional patient service and timely follow-up in accordance with company policies, procedures and management expectations.
• Coordinates orthopedic bracing product logistics and replenishment, proactively maintaining inventory levels at assigned accounts and managing inventory transfers and reconciliation activities.
• Proactively reduces stagnant inventory by removing and processing expired, damaged, or unsellable products in accordance with company policy.
• Delivers comprehensive inventory management support to customers, including ordering and returning product, and providing ongoing communication and timely updates regarding estimated delivery.
• Supports order fulfillment activities and ensures all documentation is complete and accurate for each account.
• Ensures product displays, storage areas, and inventory spaces meet Breg's operational standards.
• Provides onsite support for product recalls, audits, and/or field communication initiatives.
• Ensures all required inventory counts are completed on time and accurately, supporting inventory reconciliation and compliance efforts.
• Prepares, compiles, and submits insurance billing documentation in compliance with established internal standards and submission requirements, ensuring all documentation is complete, accurate, and submitted within required timelines.
• Reviews and works pending claims by retrieving required missing information from customers, identifying and escalating trends in documentation deficiencies, and utilizing systems such as Power BI, Breg Vision, and the Breg Claims System (BCS) to support daily operations and improve billing outcomes.
• In coordination with the Breg Billing Office (BBO), obtains pre-authorization for workers Compensation and Commercial insurance patients, and collects required co-insurances, deductibles and cash-pay amounts as applicable.
• Coordinates with the internal departments to collect, track, and maintain documentation on claim denials and claims requiring additional information.
• Adheres to all Breg policies, standard operating procedures (SOPs), and applicable healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements.
• Collaborates with internal teams (e.g., Solution Team, Sales, Field Operations) to resolve account issues and enhance service efficiency.
• Demonstrates a high level of professionalism, privacy, and accuracy in all interactions and activities.
• Prepares daily, weekly and monthly reports for management and account review, analyzing data for trends and identifying opportunities for process or performance improvement.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Responsible for being accountable and committed to demonstrating cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.

Patient Service Representative providing orthopedic solutions at Breg

Patient Service Representative providing orthopedic solutions and support at Breg. Educating and assisting patients and healthcare providers with bracing and inventory management.

• Provides clinical and clerical support to providers and members of the patient care team(s)
• Performs a variety of back office and patient-related tasks supporting the delivery of high-quality patient care
• Helps ensure smooth patient and workflow within the department
• Assists the patient care team in implementing the medical plan of care
• Integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from patients, families/support groups, and other healthcare providers
• Performs all duties under the direction of a clinician

Medical Assistant providing clinical and clerical support in patient care

Medical Assistant II, Patient Service Representative, Primary Care

Medical Assistant providing clinical and clerical support for patient care at Sutter Health. Assisting in back office tasks and implementing medical plans under clinician direction.

• Serves as the first point of contact for patients entering the medical facility
• Greets and checks-in patients, verifies information
• Schedules appointments and updates Electronic Health record (EHR)
• Facilitates intake procedures such as completion of healthcare and insurance forms
• Collects payments for services
• Adheres to all organizational, local/state/federal regulations, codes, policies and procedures
• Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers

Patient Service Representative providing support at Sutter Health facilities

Patient Service Representative II, Float

Patient Service Representative serving as the first point of contact for patients at Sutter Health. Checking in patients, scheduling appointments, and verifying information in a healthcare setting.

• Pre-register and financially clear patients scheduled for services
• Verify demographics and insurance eligibility
• Create patient estimates and review prior balances
• Communicate and educate patients on insurance benefits
• Collect patient responsibility and develop payment plans

Patient Access Representative handling pre-registration for outpatient procedures

Patient Access Pre-Service Representative

Patient Access Pre-Service Representative responsible for patient pre-registration at Banner Health. Ensuring accurate insurance verification and providing excellent customer service.

• Effectively manage the patient check-in and check-out process
• Collect specified co-pays and payments from patients
• Screen for eligibility and financial assistance
• Ensure patient information is placed into the Electronic Health Record accurately
• Contact patients to schedule appointments and make reminder/recall notifications

Patient Service Representative managing check-in checkout at Family Health Centers

Patient Service Representative managing patient check-in and check-out at Family Health Centers. Handling payments, scheduling appointments, and maintaining patient information accurately.

Patient Service Representative jobs in California

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Patient Service Representative II, Urology

Patient Service Representative

Medical Assistant II, Patient Service Representative, Primary Care

Patient Service Representative II, Float

Patient Access Pre-Service Representative

Patient Service Representative