Patient Access Pre-Service Representative

Banner Health

Patient Access Pre-Service Representative responsible for patient pre-registration at Banner Health. Ensuring accurate insurance verification and providing excellent customer service.

Posted 7/9/2026full-timeRemote • Arizona, California, Colorado, Nevada, Wyoming • 🇺🇸 United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial clearance, insurance verification, and effective communication of insurance benefits. Proficient in managing patient accounts and developing payment plans while ensuring excellent customer service.

Highest-signal resume keywords

Patient Financial ClearanceInsurance VerificationCustomer ServiceNegotiation SkillsRevenue Cycle Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial CounselingPatient EstimatesPayment PlansDemographic Verification

Soft Skills

Interpersonal SkillsTask ManagementCommunication Skills

Tools & Technologies

Microsoft OutlookMicrosoft Excel

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Revenue CycleInsurance BenefitsPatient Responsibility

About the role

Key responsibilities & impact

Pre-register and financially clear patients scheduled for services
Verify demographics and insurance eligibility
Create patient estimates and review prior balances
Communicate and educate patients on insurance benefits
Collect patient responsibility and develop payment plans

Requirements

What you’ll need

High school diploma/GED required
1-2 years of customer service and/or financial-related work experience
Excellent customer service and interpersonal skills
Clear understanding of financial counseling's impact on Revenue Cycle operations
Demonstrated negotiation skills
Ability to prioritize and manage multiple tasks simultaneously
Proficient in PC-based office productivity tools (e.g. Microsoft Outlook, Microsoft Excel)

Benefits

Comp & perks

Comprehensive benefit package
Paid time off
Flexible work arrangements