Patient Coordinator

• Be the first point of connection in a patient’s care journey
• Deliver highly personalized support to patients through phone, email, and live chat
• Ensure patients feel heard, informed, and taken care of from the very first interaction
• Guide patients through registration, answering questions, or preparing them for consultations
• Share what makes Spring special on that first phone call to help patients feel welcomed
• Support providers and internal teams to ensure successful patient registration

Virtual Patient Coordinator providing personalized support in a fertility practice

Virtual Patient Coordinator, Mandarin Speaking

Virtual Patient Coordinator providing high-quality support to patients in their care journey at Spring Fertility. Engaging with patients through various communication channels to ensure a seamless experience.

• Respond to inbound support inquiries from clinical users via phone, email, and chat in a timely and professional manner
• Troubleshoot platform issues, escalating complex technical problems to the appropriate internal team
• Document all support interactions accurately in the ticketing system (HubSpot)
• Identify recurring issues and surface patterns to the Customer Support lead for process improvement
• Support onboarding of new clinical users by answering questions and guiding them through the platform
• Maintain a deep understanding of PatientIQ's products to provide accurate, confident support

Patient Outreach Coordinator supporting clinical users in health tech company

Patient Outreach Coordinator

Patient Outreach Coordinator assisting clinical users via support inquiries in a fast-growing health tech company. Documenting interactions and troubleshooting issues while onboarding new users.

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Patient Access Coordinator ensuring seamless experience for patients and staff

Patient Access Coordinator

Patient Access Coordinator at Hanger, Inc. ensuring seamless experience for patients through front office management. Handling patient reception, intake, and financial transactions while coordinating appointments and support.

• The PAC is a subject-matter expert on reimbursement, access, and coverage issues and can educate patients and their caregivers on matters relating to reimbursement, access, and coverage.
• The PAC will serve as the primary point of contact for patients who “opt in” for PAC support (and their caregivers) regarding the status of their request for reimbursement support and access assistance.
• Provide updates to patients and caregivers on their status as appropriate.
• Be the primary point-of-contact for patients who “opt-in” for PAC support and their caregivers regarding the status of their reimbursement and access support.
• Answer questions from patients and their caregivers relating to access and coverage.
• Maintain a clear understanding of the access journey process and requirements at each stage of the patient’s journey, and the role played by patients/caregivers in the access journey process.
• Compliantly communicate the access landscape and options to patients/caregivers.
• Work cross functionally with Field Reimbursement Managers and case coordinators to provide more efficient access for patients.

PAC coordination for reimbursement and medication access in the U.S.

Patient Access Coordinator – Secondment, 6 Months

PAC coordination for reimbursement and access support in the U.S. role at Pfizer. Educating patients and caregivers on coverage issues and assisting with the reimbursement process.

Patient Coordinator jobs in Illinois

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Virtual Patient Coordinator, Mandarin Speaking

Patient Outreach Coordinator

Patient Access Coordinator

Patient Access Coordinator – Secondment, 6 Months