Patient Access Coordinator – Secondment, 6 Months

Pfizer

PAC coordination for reimbursement and access support in the U.S. role at Pfizer.

Posted 6/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

The PAC is a subject-matter expert on reimbursement, access, and coverage issues and can educate patients and their caregivers on matters relating to reimbursement, access, and coverage.
The PAC will serve as the primary point of contact for patients who “opt in” for PAC support (and their caregivers) regarding the status of their request for reimbursement support and access assistance.
Provide updates to patients and caregivers on their status as appropriate.
Be the primary point-of-contact for patients who “opt-in” for PAC support and their caregivers regarding the status of their reimbursement and access support.
Answer questions from patients and their caregivers relating to access and coverage.
Maintain a clear understanding of the access journey process and requirements at each stage of the patient’s journey, and the role played by patients/caregivers in the access journey process.
Compliantly communicate the access landscape and options to patients/caregivers.
Work cross functionally with Field Reimbursement Managers and case coordinators to provide more efficient access for patients.

Requirements

What you’ll need

Must-Have Applicant must have a bachelor's degree with at least 6 + years of experience.
Minimum 7-10+ years pharmaceutical industry experience typically within the fields of access and reimbursement and/or customer facing roles in pharmaceuticals.
Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.
Experience demonstrating exceptional communication skills, listening skills, and presentation skills.
This individual must also have demonstrated successful communication with multiple stakeholders including patients.
Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures.
Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders.
Training in and experience in responsible business communication both written and spoken.
Exceptional critical thinking skills with the ability to understand complex processes and effectively communicate to diverse communities of patients.
Nice-to-Have Master's degree with at least 5 + years of experience; OR a PhD with 1+ years of experience.
Excellent communication skills, both written and verbal.
Exceptional relationship building skills, especially with elderly age groups.
Trust, integrity, empathy, patience.
Deliver meaningful & concise presentations.
Strong attention to detail and organizational skills.
Outstanding collaboration and networking abilities.
Ability to work in a team environment.
Understanding of Specialty Pharmaceuticals and Patient Journeys.
Adherence to Regulatory and Compliance Standards.
Ability to travel – Approximately 10% to 20%.

Benefits

Comp & perks

Eligible for Relocation Package – NO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ReimbursementAccess SupportCo-Pay Assistance ProgramsProvider/Carrier NetworksSpecialty Medication KnowledgePatient Journey UnderstandingRegulatory ComplianceCritical ThinkingPresentation SkillsOrganizational Skills

Soft Skills

EmpathyTrustIntegrityPatienceRelationship Building