Patient Access

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate medical record numbers (MRNs)
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Utilize an overlay tool and provide customer service
• Operate the telephone switchboard for incoming, outgoing, and inter-office calls
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to ensure account corrections
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
• Collect point-of-service collections and past-due balances, including explaining payment plan options
• Explain consent forms, obtain required signatures, and document witnesses
• Distribute and explain patient education and regulatory forms
• Review insurance eligibility responses and enter benefit data to support collections and billing
• Screen Medicare medical necessity using ABN software and distribute ABNs as appropriate
• Distribute and document designated forms and pamphlets

Patient Access Specialist admitting patients and managing registration at Ensemble’s hospital revenue-cycle operation

Patient Access Associate

Patient Access Specialist admitting patients and managing registration at Ensemble, a healthcare revenue-cycle management provider. Verifying insurance, collecting payments, and supporting accurate hospital billing.

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.
• May perform additional duties as assigned.

Patient Access Associate 3 providing scheduling services in Inova's Antenatal Testing Center

Patient Access Associate – Level 3

Join Inova Health Care Services as a Patient Access Associate 3 providing essential support in scheduling for the Antenatal Testing Center. Play a crucial role in ensuring exceptional patient care and smooth operations.

• Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner.
• Handles and solves problems related to area of assignment.
• Maintains a working knowledge of functions in area of responsibility.
• Works in conjunction with patient access manager to develop and coach staff, creating optimal performance.
• Conducts and oversees orientation and training of all Patient Access staff.
• Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service.
• Assists Patient Access Manager with day-to-day operations.
• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training for staff.
• Monitors daily productivity and communicates with staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
• Responsible for upfront collection process tracking and monitoring.
• Assists with developing department processes and procedures.
• Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
• Participates in daily facility activities as assigned by Patient Access Leadership.

Patient Access Supervisor coordinating staff activities for a leading healthcare provider

Patient Access & Pre-Access Supervisor

Patient Access Supervisor organizing staff activities for Ensemble, a healthcare revenue cycle provider. Ensuring compliance, training, and operational support for Patient Access teams.

• Educate patients and families on disease and medication
• Provide education on reimbursement and insurance protocols
• Coordinate communication among key stakeholders
• Advise on access and affordability programs
• Conduct Connect Calls to discuss open cases
• Maintain ongoing contact with patients and families

Patient Access Liaison providing education for rare disease products

Patient Access Liaison – Mid-Atlantic

Patient Access Liaison offering clinical education on rare disease medication to patients and families. Collaborating with key stakeholders and assisting in resolving access barriers for optimal patient support.

• Oversees daily operations of the patient access/pre-access team
• Ensures efficient workflows, staff performance, and adherence to revenue cycle goals
• Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards
• Provides coaching and performance feedback, resolves complex patient and operational issues
• Partners with clients to optimize front-end processes
• Oversees onboarding, training, and continuous development of staff
• Drives initiatives that improve patient satisfaction and operational efficiency
• Provides comprehensive support for client needs and assumes additional duties aligned with business priorities

Patient Access Supervisor overseeing daily operations at Ensemble’s healthcare revenue management.

Patient Access Supervisor overseeing daily operations of patient access team at Ensemble. Ensuring compliance with regulatory standards and optimizing workflows in healthcare revenue cycle management.

Patient Access jobs in Virginia

See all jobs on JobTailor

Patient Access Associate

Patient Access Associate – Level 3

Patient Access & Pre-Access Supervisor

Patient Access Liaison – Mid-Atlantic

Patient Access & Pre-Access Supervisor