Patient Access & Pre-Access Supervisor

Ensemble Health Partners

Patient Access Supervisor organizing staff activities for Ensemble, a healthcare revenue cycle provider. Ensuring compliance, training, and operational support for Patient Access teams.

Posted 7/14/2026full-timeChristiansburg • Virginia • 🇺🇸 United StatesJunior💰 $47,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Cycle Management, staff training, and operational oversight within healthcare settings. Proficient in registration processes, insurance verification, and utilizing AI for team management and performance tracking.

Highest-signal resume keywords

Revenue Cycle ManagementStaff Training and DevelopmentHealthcare Operations OversightAI Team ManagementRegistration and Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle TasksRegistration ProcessesInsurance VerificationSchedulingHospital BillingData ReportingPerformance Metrics AnalysisAnalytical SkillsSupervisory ExperienceProcess Development

Soft Skills

Problem SolvingLeadershipCoachingCommunicationTeam Coordination

Tools & Technologies

Microsoft OfficeAI Management Tools

Certifications & Qualifications

Associate DegreeBachelor’s Degree

Industry Keywords

Patient AccessHealthcareCustomer ServiceComplianceProductivity Monitoring

About the role

Key responsibilities & impact

Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner.
Handles and solves problems related to area of assignment.
Maintains a working knowledge of functions in area of responsibility.
Works in conjunction with patient access manager to develop and coach staff, creating optimal performance.
Conducts and oversees orientation and training of all Patient Access staff.
Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service.
Assists Patient Access Manager with day-to-day operations.
Coordinates all registration duties with direct and indirect reporting employees.
Ensures registration and pre-registration duties are completed daily.
Provides training for staff.
Monitors daily productivity and communicates with staff.
Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
Responsible for upfront collection process tracking and monitoring.
Assists with developing department processes and procedures.
Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
Participates in daily facility activities as assigned by Patient Access Leadership.

Requirements

What you’ll need

1 to 3 Years Preferred
2 Year/ Associate degree or 4 year/ Bachelor’s Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others; high degree of analytical ability
Working knowledge of Microsoft Office.
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and the management of teams using AI.

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement