Operations

• Own the Deal Strategy intake board: review, approve, reject, or route requests against guardrails or triage where net new.
• Triage and process T&C and commercial-agreement redlines with Legal support including inserting pre-agreed custom clauses into order forms.
• Handle deposit-waiver, payment-term, payment-method other Treasury exceptions with Treasury, weighing ROI and credit risk.
• Review order forms for pricing, currency and billing accuracy before close.
• Prioritise deals by $ impact (MRR), close date and risk exposure (credit, legal, compliance).
• Maintain the clause library and pre-approved pricing/terms playbooks so reps can self-serve standard cases.
• Run XFN taskforces for our largest deals and keep XFN blockers moving.
• Track and report Deal Approval metrics (time-to-decision, % self-serve vs high-touch, rework/reroute rate); use the data to propose guardrail tweaks.
• Design and evolve guardrail frameworks and exception-handling processes; drive adoption cross-functionally
• Design enablement programs for large deals and competitive positioning topics.

Senior Deal Strategy & Operations Specialist

• Monitor that payment methods work properly, escalate issues to respective providers and teams;
• Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
• Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
• Review and create backup/contingency and emergency plans;
• Create monitoring guidelines and procedures for monitoring and support teams;
• Report daily and weekly payment activities and issues to the Head of Operations;
• Assist with the integration of new payment providers/methods;
• Suggest product/flow improvements (e.g., validation fields, placeholders on forms);
• Handle requests from customer support;
• Test new payment methods integrations/deployments;
• Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

Payment Operations Manager

• Support the Employee Relations and Transitions team on day to day operational challenges.
• This includes workflow design, process improvement, tooling, automations, data management, knowledge management, and the creation and maintenance of standard operating procedures.
• You are the point of contact for process, data, and tech operational needs across ER&T.
• Help accelerate Remote’s adoption of practical, safe AI across ER&T.
• Identify high impact use cases, partner with cross functional stakeholders to deliver, and help the team build AI fluency through clear guidance, playbooks, and guardrails.
• Reporting to the Senior Manager, Lifecycle Operations: Employee Relations & Transitions.

Lifecycle Operations Lead

• Monitor team functioning and advise on necessary support
• Send out meeting calendar invites
• Manage action items from meetings
• Monitor event cost tracking and reimbursements
• Manage key donor relations

Lead Global Operations Coordinator

• Lead Product Strategy and Roadmap for Prior Auths
• Define our product strategy and roadmap for PAC Prior Auths to increase coverage and utilization of the product, and drive LOS reduction for our hospital customers
• Lead a dedicated engineering team of 4+ engineers; work closely with Engineering, Design, and Clinical/Operations to ship high-leverage features
• Build and maintain the cross-functional scorecard for Authorizations Adoption—coverage, utilization, # of clients, and cost-per-auth
• Oversee Prior Auths Operations for Outcomes
• Direct a team of Operations Associates (line managed by our Head of Customer Operations) toward outcomes; set priorities, define playbooks, and evolve the operating model as we scale
• Build scalable prior auth operations to enable 2–3X auths volume while reducing the cost per auth submission
• Define the right balance of software automation and human workflow; leverage AI tools to take repetitive work out of the loop
• Own cost-per-auth as a guardrail KPI and continuously identify quick wins and structural improvements
• Negotiate new relationships with payors, clearinghouses, and software partners to expand auths coverage
• Own the payor coverage roadmap across direct submission, portal submission, clearinghouse integrations, and fax-based workflows
• Build the commercial and operational case for each partnership, and lead negotiations through to signed agreements and live integrations
• Represent Aidin externally with payors, clearinghouses (e.g., Experian, Waystar), and ecosystem partners
• Oversee implementation of prior auths with new and existing customers, partnering closely with the Onboarding Director and Implementation team
• Build repeatable, productized implementation processes for Authorizations so new customers activate faster and with less bespoke effort
• Own the handoff from new-client sign to live, trained usage, and make sure implementation timelines land on schedule
• Work cross-functionally with Customer Success to drive adoption and retention post go-live
• Partner with Marketing to shape positioning and customer-facing materials for Authorizations
• Work with Support to reduce operational load and remove toil through product improvements
• Communicate focus goals, initiatives, KPIs, and progress clearly to the cross-functional team, ELT, and Aidin Board

Head of Authorizations Product and Operations

• Lead the Onboarding Journey: Manage the onboarding process for new employees with a focus on compliance and seamless documentation, including verification and preparation of employment packages.
• End-to-End Ownership: Take charge of the entire employee onboarding lifecycle, meeting all operational requirements to ensure a smooth and successful experience, while adeptly addressing employee queries throughout the process.
• Cross-Functional Collaboration: Work closely with Mobility, Benefits, Lifecycle, and Payroll teams to deliver a smooth experience for both clients and their employees.
• Continuous Improvement: Constantly seek and implement enhancements to the onboarding experience, anticipating and addressing evolving needs.
• Data Expertise: Manage and maintain employee data, ensuring information accuracy, security, and compliance with confidentiality standards.
• Support Compliance Initiatives: Contribute to reporting, audits, and data integrity projects to uphold our commitment to operational excellence.
• Drive Automation: Identify and champion automation opportunities to streamline onboarding processes, boosting efficiency and scalability.

Onboarding Operations Specialist

• Investigate and help resolve complex operational challenges faced by onboarding and mobility specialists across global operations, working with minimal supervision.
• Take a forward-thinking and highly engaged approach to partnering with clients, employees, and internal stakeholders to ensure operational issues are resolved effectively and sustainably.
• Collaborate closely with your manager to deliver internal projects spanning operational improvement, system optimisation, workflow automation, and post-implementation measurement.
• Observe onboarding and mobility workflows and provide structured recommendations to Product and Engineering teams on system enhancements, automation opportunities, and tooling improvements that benefit both internal teams and external users.
• Provide support to onboarding specialists during escalations and contribute to post-incident analysis, documentation, and recommendations.
• Act as the initial escalation point for operational issues raised by cross-functional partners, ensuring timely resolution within SLA timeframes and identifying opportunities for longer-term operational or system improvements.
• Partner with your manager to design and implement initiatives across onboarding operations, including improvements to HR processes, SOPs, metrics, workflows, and supporting systems.
• Serve as the formal first-line escalation owner for operational concerns, identifying root causes through review of available information, facilitating collaboration across teams, and providing sound judgement, mentorship, and direction.
• Analyse, design, and execute technical and automation improvements within onboarding and mobility-adjacent systems to improve efficiency, accuracy, and scalability.
• Contribute to the ongoing refinement and maturity of operational processes managed globally by the onboarding and mobility team.

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