Operations

• Design and continuously improve Monarch's leadership operating system, including planning cadences, decision-making frameworks, and operating rhythms.
• Own the operating mechanics behind quarterly and annual planning, ensuring priorities, dependencies, and execution remain aligned across the company.
• Drive execution of the company's highest-priority cross-functional initiatives by improving coordination, accountability, and follow-through.
• Build and evolve the operating mechanisms, documentation, and planning artifacts that enable teams to execute effectively at scale.
• Partner closely with founders and functional leaders to identify organizational friction, improve decision-making, and continuously strengthen how Monarch operates.

Principal – Strategic Operations

• Promotes a variety of watches and timepieces to guests.
• Provides advice to guests relating to the onboard watch product range.
• Meets and exceeds sales target objectives consistently through expert and proven consultative selling skills.
• Ensures that presentation of products is visually appealing and merchandised in a manner that maximizes sales.
• Informs guests of special offers, new products and promotions.
• Assist guests to find the goods and products they are looking for.
• Handles guests’ complaints and queries.
• Processes payments.
• Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.
• Conduct cycle counts, SKU checks and inventory preparation.
• Monitors stock levels and properly replenishes in a timely manner.
• Be accountable for ensuring that there is an optimal supply of products and recommend additional inventory when necessary; especially of products that have been identified as “best sellers”.
• Assists with stock control and inventory management, including receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.
• Reports discrepancies and problems to the supervisor.
• Keeps the store tidy and clean, this includes hovering and mopping.
• Keeps up to date with special promotions and putting up displays.
• Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.
• Prepares to multitask and take on additional duties as needed (including vessel safety duties).

Watch/Jewelry Specialist – Onboard Shops

• Monitor and analyze monthly AWS billing data, identify cost spikes, anomalies, and architectural inefficiencies.
• Develop, enforce, and maintain a strict global resource tagging policy.
• Proactively analyze and manage AWS Savings Plans and Reserved Instances (RIs).
• Identify orphaned resources, unused volumes, and idle staging/dev environments.
• Collaborate with product and business analysts on mapping infrastructure hosting costs to product revenue.

FinOps Analyst

• Support the launch of new payment service providers and payment methods;
• Work with online payments, payment flows, and transaction lifecycles;
• Analyze payment performance, routing, and key operational metrics;
• Optimize processes that impact transaction success and customer experience;
• Collaborate with international partners, PSPs, and internal teams;
• Maintain the stability of payment operations in a dynamic environment;
• Take ownership of operational improvements and payment experience quality.

Payment Operations Specialist

• You will be the human layer in an automated operation: we use Claude, Airtable, Demodesk, and Notion to handle most of our data and reporting, so your focus is where it matters most — keeping trainers supported, learners on track, and quality consistently high.
• Trainer relationships: act as the first point of contact, answering questions and resolving issues.
• Learner experience: handle inquiries, track progress, and flag anything that needs attention.
• Quality control: review setcards, kickoff decks, and management sync reports before they are sent out.
• New trainer onboarding.
• Co-deliver selected training sessions after completing your ramp-up.

Sales Training Operations, Working Student – German Speaker

• Lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue)
• Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)
• Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage
• Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth
• Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents
• Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale
• Build and scale a high-performance Tech Ops team (2–5 hires per quarter)

Tech Manager – Operations

• Own the Deal Strategy intake board: review, approve, reject, or route requests against guardrails or triage where net new.
• Triage and process T&C and commercial-agreement redlines with Legal support including inserting pre-agreed custom clauses into order forms.
• Handle deposit-waiver, payment-term, payment-method other Treasury exceptions with Treasury, weighing ROI and credit risk.
• Review order forms for pricing, currency and billing accuracy before close.
• Prioritise deals by $ impact (MRR), close date and risk exposure (credit, legal, compliance).
• Maintain the clause library and pre-approved pricing/terms playbooks so reps can self-serve standard cases.
• Run XFN taskforces for our largest deals and keep XFN blockers moving.
• Track and report Deal Approval metrics (time-to-decision, % self-serve vs high-touch, rework/reroute rate); use the data to propose guardrail tweaks.
• Design and evolve guardrail frameworks and exception-handling processes; drive adoption cross-functionally
• Design enablement programs for large deals and competitive positioning topics.

Senior Deal Strategy & Operations Specialist

• Monitor that payment methods work properly, escalate issues to respective providers and teams;
• Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
• Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
• Review and create backup/contingency and emergency plans;
• Create monitoring guidelines and procedures for monitoring and support teams;
• Report daily and weekly payment activities and issues to the Head of Operations;
• Assist with the integration of new payment providers/methods;
• Suggest product/flow improvements (e.g., validation fields, placeholders on forms);
• Handle requests from customer support;
• Test new payment methods integrations/deployments;
• Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

Operations jobs in Worldwide

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Principal – Strategic Operations

Watch/Jewelry Specialist – Onboard Shops

FinOps Analyst

Payment Operations Specialist

Payment Operations Specialist

Sales Training Operations, Working Student – German Speaker

Tech Manager – Operations

Senior Deal Strategy & Operations Specialist

Payment Operations Manager