Tech Manager – Operations

Trafilea Tech E-commerce Group

Tech Manager Operations leading IT transformation through AI and automation for a Consumer Tech Platform. Managing incident performance and building high-performance Tech Ops teams.

Posted 6/22/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSCloudCyber Security

About the role

Key responsibilities & impact

Lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue)
Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)
Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage
Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth
Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents
Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale
Build and scale a high-performance Tech Ops team (2–5 hires per quarter)

Requirements

What you’ll need

5+ years leading IT Operations / Tech Ops teams in high-scale environments (e-commerce, SaaS, or similar)
3+ years owning cloud infrastructure (AWS required) — including production systems, networking, and reliability
Proven track record improving MTTA, MTTR, and SLA performance in real environments (not theoretical)
Experience implementing automation workflows (APIs, scripting, or tools like n8n / Zapier / similar)
Hands-on experience managing incident management systems, service desks, and escalation processes at scale
Experience working in fast-paced, high-growth environments with constant prioritization changes
Strong understanding of business impact of tech (conversion rate, revenue impact, downtime cost)
Proven experience building or scaling teams (hiring, structuring, performance management)
Experience working with KPIs, dashboards, and data-driven decision making
Strong communication skills with the ability to interact with technical and non-technical stakeholders
Advanced English level (you’ll work with global teams).

Benefits

Comp & perks

100% Remote
USD competitive salary
paid time off
more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AIautomationincident managementcloud infrastructureAWSMTTAMTTRSLAautomation workflowsdata-driven decision making

Soft Skills

leadershipcommunicationteam buildingperformance managementinterpersonal skillsadaptabilityproblem-solvingprioritizationstakeholder interactionstrategic thinking