Operations

• Manage and optimize daily core payments, SWIFT, SEPA, and card scheme transactions, ensuring flawless execution and settlement cycles.
• Oversee the operational lifecycle of our Mastercard card-issuing programs, including card production/personalization vendors, tokenization, authorization flows, and chargeback/dispute management.
• Oversee internal and external account reconciliations, identifying and resolving discrepancies swiftly to protect liquidity and ensure regulatory compliance.
• Lead fraud detection and transaction monitoring efforts, ensuring robust daily and monthly operational reporting.
• Own the production, quality assurance and timely submission of all recurring regulatory including CSSF prudential and statistical EMI returns, BCL statistical reporting, AML/CTF annual return inputs from a finance perspective, and safeguarding attestations.
• Build, scale, and lead the Client Support function, ensuring high-quality, timely resolution of B2B client inquiries, technical issues, and operational escalations.
• Define, monitor, and optimize key performance indicators (KPIs) and Service Level Agreements (SLAs) for the support team.
• Ensure all operational workflows strictly comply with Luxembourg and EU regulations (PSD2/PSD3, AML/CFT, GDPR).
• Act as a key contributor to internal, external, and CSSF audits. Own, update, and bulletproof Standard Operating Procedures (SOPs) and operational risk assessments.
• Serve as the primary operational point of contact for banking partners, PSPs, external vendors, and Group-level counterparts.
• Manage critical operational relationships with banking partners, Mastercard, third-party processors, and external vendors, ensuring strict adherence to CSSF outsourcing requirements.
• Identify operational bottlenecks and drive automation projects (using SQL, scripting, or internal tools) to scale operations efficiently.
• Lead local implementations for system migrations, platform upgrades, and cross-functional product rollouts.
• Lead, mentor, and grow a multi-functional team spanning core operations, card management, and client support.

Head of Operations

• Own daily business operations for CBIE across all lines of business
• Drive improvements to operational and regulatory reporting by streamlining data sets
• Develop and execute local operational and outsourcing processes
• Partner with functional owners and stakeholders to ensure compliance with outsourcing framework
• Lead discrete cross-functional initiatives and ad hoc projects
• Support regulatory and product operations activities for CBIE

Senior Operations Associate

• Vendor payment execution – Run end-to-end vendor payment cycles directly across our banking platforms, utilizing invoices and purchase orders from SAP, while managing and prioritizing the payment queue based on due dates and urgency.
• Exception resolution – Investigate and resolve transactional discrepancies, eliminate duplicate payment risks, clear delayed or unmatched invoices, and accurately handle payroll-adjacent flows such as pension contributions and loan deductions.
• Process optimization & infrastructure – Maintain and scale the payment workflow, document processes within a robust operational playbook, and partner with the Treasury Manager to bridge structural gaps and automate payment flows via SAP bank connectivity.
• Cross-functional coordination – Serve as the central point of contact for internal payment requests, collaborate with Accounting and Procurement for smooth handoffs, and align with Controlling to maintain high internal standards and audit readiness.

AP & Payment Operations Specialist

• Lead the end‑to‑end design of satellite operations in alignment with the overall satellite system development plan, including schedule, system architecture, and product requirements.
• Develop comprehensive operations concepts, plans, procedures, and rules based on mission concept and system design documentation.
• Define operational requirements for both satellite and ground systems in close collaboration with the Ground Segment team lead.
• Design and develop tools required to support operations planning, preparation, and execution.
• Formulate verification and validation plans for operational procedures and concepts.
• Act as the primary operations interface with system engineers, ground system engineers, customers, and other stakeholders.
• Gather technical and programmatic inputs from stakeholders and incorporate them into robust, executable operations designs.
• Prepare and support internal and external reviews related to mission and operations readiness.
• Review and support contract scope, deliverables, and technical details with external suppliers and subcontractors from an operations perspective.
• Plan, prepare, and lead training programmes and operational rehearsals for flight and ground operations personnel.
• Lead the execution of satellite operations following launch, coordinating closely with internal teams and external stakeholders.
• Develop and maintain post‑launch operational plans, including pass scheduling, pass assignments, and per‑pass activity definitions.
• Participate directly in on‑orbit operations as a member of the operations shift team.
• Organise, mentor, and lead the team responsible for mission and satellite operations development and execution.
• Establish best practices, processes, and standards to support scalable and reliable satellite operations.

Senior Mission/Satellite Operations Development Engineer

• Support smooth and efficient supply chain operations
• Manage and monitor shipments within transport management system (TMS)
• Handle deviations, delays, and customer inquiries
• Manage complaints and support invoicing processes
• Contribute to continuous improvement of operations

Operations jobs in Luxembourg

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Head of Operations

Senior Operations Associate

AP & Payment Operations Specialist

Senior Mission/Satellite Operations Development Engineer

Operations Specialist