Operations

• Own and manage the CFO’s calendar, inbox, priorities, and follow-through across multiple workstreams, ensuring high-impact items are prioritized and executed.
• Act as a true execution partner, bridging communication between leadership, vendors, legal, finance, operations, and external stakeholders.
• Support business operations and strategic initiatives, helping drive accountability, tracking deliverables, and ensuring projects move forward.
• Coordinate vendor relationships, contracts, renewals, and support operational due diligence processes.
• Assist with legal and compliance-related workflows, including contract coordination, documentation tracking, trademarks, patents, and other high-stakes processes.
• Support financial operations by reviewing reports, tracking budgets, vendor pricing, invoices, and identifying inconsistencies or opportunities for optimization.
• Build, maintain, and improve systems, SOPs, workflows, dashboards, and operational processes to improve efficiency and reduce executive overhead.
• Leverage AI tools (Claude, ChatGPT, automation tools, AI agents) to optimize workflows, documentation, and operational execution.
• Prepare meeting materials, agendas, executive briefings, and maintain accountability around follow-ups and key action items.
• Support exit readiness initiatives, data rooms, and confidential documentation processes as needed.
• Coordinate travel, logistics, and ad hoc executive support requests in fast-changing environments.

Operations Associate – CEO

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in Dutch
• Update and maintain customer data
• Work closely with your team to deliver the best customer experience

Dutch Speaking Operations Customer Expert

• Manage project timelines, tasks, and deliverables in Asana
• Schedule meetings, prepare agendas, capture notes, and track follow-up items
• Lead project kick-off meetings and support regular status calls
• Maintain accurate project documentation, assignments, and updates
• Coordinate logistics for annual conferences and periodic events
• Prepare client wrap-up reports and asset summaries
• Serve as a friendly, reliable point of contact for day-to-day client communication
• Follow up with clients after meetings on what was discussed, assignments, next steps, and gather missing information
• Prepare creative briefs and support messaging development
• Assist with partner kits and other client-facing materials
• Manage social media accounts for select clients
• Develop and distribute client e-newsletters
• Maintain client websites with updates and blog posts
• Support implementation of media or campaign plans (operational tasks only)
• Support event logistics and internal operations tasks
• Help coordinate weekly staff meetings
• Prepare presentations, agendas, and internal materials
• Maintain organised digital files and documentation

Client & Project Operations Coordinator

• Run daily check-ins with the team to ensure everyone hits their quotas and deadlines
• Own team accountability across creative editors, customer support, and all operational functions
• Organise our very messy Google Drive and maintain strict naming conventions for all new files
• Monitor stock levels, place manufacturer orders, and coordinate supply chain logistics
• Build a library of SOPs from scratch so every workflow is documented and repeatable
• Track team KPIs and make sure our creative team understands how they're performing against metrics like CPA and CTR
• Handle backend complexity so the founder can focus on big-picture strategy
• Solve problems before they reach the founder and clear operational bottlenecks in real time

Operations Manager

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with your team to deliver the best customer experience

Operations Customer Expert, German, English

• Support our travellers by answering questions, resolving issues, and guiding them toward unforgettable trips
• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with your team to deliver the best customer experience

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Operations Associate – CEO

Dutch Speaking Operations Customer Expert

Client & Project Operations Coordinator

Operations Manager

Operations Customer Expert, German, English

Operations Customer Expert, German and English Speaking