Operations

• Own our hardware end to end, from leased laptops, where you manage the lifecycle and the relationship with our leasing partner, to the accessories and buffer stock that keep everyone equipped, so nothing slips through the cracks.
• Keep the warehouse running. Be the first responder when a scanner or logistics device goes down, manage the fleet through our MDM (Hexnode), and hold a spares buffer on site so a single failure never stalls operations.
• Be the person people come to when something breaks. Wi-Fi, a dead mic, a locked account, an MFA reset. You're the calm, fast fix.
• Make onboarding effortless and offboarding airtight - every new joiner fully set up before day one, and every device, account, and accessory tracked and accounted for at every stage.
• Own tools and licenses. Keep the master list of who pays for what, and flag renewals before they auto-charge.
• Write the playbook. Build the equipment, accessories, and offboarding policies (with Finance, People, and Legal) that make all of this repeatable as we scale.
• You'll work closely with People, Finance, and Legal, and own the leasing-partner relationship directly.

IT Operations Specialist – Junior/Mid

• Own complex technical support operations for retention partners
• Act as the primary escalation point for high-priority technical issues
• Technical Investigations & Escalations
• Own complex SDK, monetization, mediation, attribution, and integration investigations
• Perform deep troubleshooting using logs, test builds, dashboards, and device testing
• Provide clear root cause analysis and actionable recommendations
• Drive escalated retention client issues from investigation to resolution
• Identify blockers early and escalate proactively when needed
• Retention Client Support
• Communicate directly with retention partners through Intercom and Jira
• Provide clear, technically accurate, client-ready updates
• Maintain high responsiveness and strong ownership during escalations
• Improve client confidence during ongoing investigations
• AI & Support Automation
• Implement AI workflows to improve support efficiency and investigation quality
• Automate repetitive support operations where possible
• Improve troubleshooting workflows, templates, summaries, and escalation handling
• Identify operational bottlenecks and reduce manual workload
• Process & Operations Improvement
• Build scalable support processes and escalation standards
• Improve prioritization and response workflows for high-priority issues
• Create and maintain internal technical investigation documentation
• Collaborate with Product, QA, and Engineering teams to improve resolution speed

Senior Technical Operations Engineer, Part-time

• Tune EDR, SIEM, and XDR detections to reduce false positives and improve alert quality.
• Build and maintain detection rules, correlation searches, dashboards, watchlists, and response workflows.
• Translate Red Team, Purple Team, incident, and Threat Intelligence findings into repeatable defensive checks.
• Validate that EDR policies, prevention rules, logging, sensor health, and response actions work as expected.
• Review noisy alerts and tune thresholds, exclusions, lookups, entity context, and suppression logic.
• Support SOC analysts with clear alert descriptions, triage steps, severity logic, and escalation guidance.
• Improve log coverage, parsing, field normalization, enrichment, and data quality.
• Map detections to MITRE ATT&CK where useful. ATT&CK is widely used to describe adversary tactics and techniques based on real-world observations.
• Write portable detection content using formats such as Sigma, which is designed as a generic signature format for SIEM detections.
• Track detection gaps, false positive trends, alert health, and platform performance

Senior Operations Engineer

• Implement the Fraud Prevention Framework
• Translate the Fraud Prevention Policy into operational procedures, workflows, and controls
• Establish end-to-end fraud lifecycle: detection → escalation → investigation → closure
• Design fraud monitoring, alert handling, and case management processes
• Implement Fraud Risk Indicators (FRIs), thresholds, and detection scenarios
• Develop and maintain the Fraud Register and reporting structure
• Work with product and tech teams to implement automated monitoring and alerting systems
• Define rules for anomaly detection (transactions, behaviour, counterparties, geography)
• Implement investigation procedures and evidence handling standards
• Define escalation criteria and SLAs for material cases (e.g., financial impact, regulatory triggers)
• Coordinate with MLRO, Compliance, and Incident Response Team
• Align Anti-Fraud processes with AML/CFT, Security, and Incident Management frameworks
• Act as a central point of contact for fraud-related matters across teams
• Conduct fraud risk assessments and maintain the Fraud Risk Register
• Implement preventive controls (CDD, transaction limits, approvals, etc.)
• Develop and roll out fraud awareness training across the organisation
• Support high-risk teams with targeted guidance
• Build fraud reporting to management and Board level
• Drive continuous improvement based on incidents, audits, and emerging threats

Lead – Anti Fraud Operations

• You own the hardest cases. The ones AI can't solve, the ones where a client's trust hangs on what happens next. Across brokerage, life insurance, crypto, and wealth management — you investigate, resolve, and close the loop.
• You make the system learn. Every edge case you solve becomes a procedure. Every procedure becomes an AI resolution path. Every resolution path means one fewer case that needs a human. Your job gets harder over time — because the easy stuff keeps disappearing.
• You shift from reactive to proactive. Today's entry point is "client writes, we respond." Tomorrow's is "system detects a signal, triggers a workflow, contacts the client before they even notice the problem." You help build that future — not in theory, but in your daily work.
• You set the bar for how Finary feels. When a client reaches a human, the stakes are already high — their money, their trust, their patience. You own the quality of that moment. Not just solving the problem, but how the client feels when it's solved.
• You're the bridge to Product & Engineering. When you see the same root cause twice, you don't just write a playbook — you surface it as a product fix. You're the voice of the client in technical decisions, and you make sure systemic issues get fixed at the source, not patched in support.

See all jobs on JobTailor

IT Operations Specialist – Junior/Mid

Senior Technical Operations Engineer, Part-time

Senior Operations Engineer

Lead – Anti Fraud Operations

Care Operations