IT Operations Specialist – Junior/Mid

Saltz.app

IT Operations Specialist managing hardware lifecycle and user support for Saltz's online food marketplace. Ensure smooth operations by tracking IT equipment and resolving tech issues.

Posted 6/8/2026full-timeRemote • 🇪🇺 Anywhere in EuropeJunior💰 PLN 8,500 - PLN 12,000 per monthWebsite

About the role

Key responsibilities & impact

Own our hardware end to end, from leased laptops, where you manage the lifecycle and the relationship with our leasing partner, to the accessories and buffer stock that keep everyone equipped, so nothing slips through the cracks.
Keep the warehouse running. Be the first responder when a scanner or logistics device goes down, manage the fleet through our MDM (Hexnode), and hold a spares buffer on site so a single failure never stalls operations.
Be the person people come to when something breaks. Wi-Fi, a dead mic, a locked account, an MFA reset. You're the calm, fast fix.
Make onboarding effortless and offboarding airtight - every new joiner fully set up before day one, and every device, account, and accessory tracked and accounted for at every stage.
Own tools and licenses. Keep the master list of who pays for what, and flag renewals before they auto-charge.
Write the playbook. Build the equipment, accessories, and offboarding policies (with Finance, People, and Legal) that make all of this repeatable as we scale.
You'll work closely with People, Finance, and Legal, and own the leasing-partner relationship directly.

Requirements

What you’ll need

1-3 years of a hands-on experience providing IT support to end users (laptops, accounts, Wi-Fi, the everyday "it won't work" problems)
Genuinely organized and process-minded - you like turning chaos into a clean inventory and a documented policy.
Comfortable owning vendor and stakeholder communication (you'll talk to a leasing partner, finance, and colleagues daily).
Clear written communication - a lot of this role is good documentation people can actually follow.
Professional English (C1 or higher)
Experience with an MDM platform
Experience supporting warehouse or logistics hardware
Exposure to device leasing or hardware vendor coordination.
You've worked at a fast-growing company and seen processes built from scratch.

Benefits

Comp & perks

Flexibility to organise your work and hours the way you like — our remote-first setup makes that real for everyone.
A spot at an innovative, VC-backed company with big ambitions and the pace to match.
Real freedom to own decisions and run experiments. We want people who help us figure out what to do, not people waiting to be told.
No approval loops or unnecessary process: quick decisions, full ownership of your function, and high trust by default.
Sharp, entrepreneurial, genuinely fun colleagues who are great at what they do and love building.
The hardware to do your best work from day one
We're a startup, so we're honest about where we are: we've brought on an HR Operations Manager to build our meaningful benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporthardware supportinventory managementdocumentationvendor coordinationlogistics hardware supportdevice leasingprocess developmentMDM experienceproblem-solving

Soft Skills

organizational skillscommunication skillsprocess-mindedcalm under pressurecollaborationattention to detailadaptabilitycustomer servicestakeholder communicationteamwork