Market Operations Specialist

Coinbase

Specialist, Market Operations providing operational support for Coinbase exchanges. Troubleshooting system issues and enhancing operational efficiency in fast-paced market environments.

Posted 6/23/2026full-timeRemote • 🇪🇺 Anywhere in EuropeJunior💰 £81,630 - £90,700 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX.
Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage.
Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.

Requirements

What you’ll need

BA/BS in Information Systems, Economics, Finance, or a related technical field with 1+ years of experience in financial markets operations or a technical operations role.
Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences.
Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

error trade analysisproduction issue resolutionSQLFIX protocolfinancial markets operationstechnical operationstrading platformsclearing platformsprocess improvementsdeployment testing

Soft Skills

communicationproblem-solvingcustomer supportteam coordinationquality maintenancetime managementanalytical thinkingadaptabilityinterpersonal skillsleadership