Onboarding Specialist

• Lead and manage talent acquisition operations, including process design, optimization, and continuous improvement initiatives
• Ensure consistent execution of recruiting workflows, policies, compliance standards and global governance practices
• Partner cross-functionally with HR, Talent Acquisition, and business leaders to identify process gaps and implement scalable solutions
• Establish and monitor key performance indicators (KPIs) and metrics to track recruiting and onboarding effectiveness
• Drive adoption of TA systems, tools, and technologies to enhance efficiency and user experience
• Ensure compliance with all applicable employment laws, policies, and internal guidelines throughout hiring and onboarding processes
• Manage vendor relationships and external partners supporting TA operations and onboarding activities as needed
• Lead change management initiatives and training related to process improvements, system implementations, and organizational priorities
• Develop and maintain documentation, playbooks, and standard operating procedures for TA processes
• Provide leadership, coaching, and support to team members and stakeholders to ensure alignment with best practices

Manager, TA Ops, Process & Onboarding

Manager, TA Ops – Process & Onboarding

• serve as the primary member contact and advocate until their care team is established, both through direct member outreach and inbound call support
• leverage internal and external resources (such as claims, referrals, and pharmacy data) to identify accurate, successful contact information for unreachable or hard-to-reach members
• orient new members to the value of CCA/CareSource as their health plan, providing education, answering members’ questions, anticipating, and meeting member needs and concerns
• document members’ current healthcare services and new service requests
• ensure members continue to receive current healthcare services as they transition to CCA/CareSource through healthcare provider outreach and education
• schedule new members’ initial nurse intake visits
• utilize communication skills such as motivational interviewing to gain agreement from members to participate in the onboarding process
• utilize established workflows and collaborate with internal and external stakeholders and healthcare providers
• provide clinical care to members via telehealth technologies (video, chat, etc.) for clinically appropriate clinical care and care management services

• Own onboarding from sales handoff through launch and first 30 days post-go-live
• Serve as the primary point of contact, aligning expectations, timelines, and technical requirements
• Ensure accurate, predictable go-lives and a smooth transition to Support/CSM teams
• Configure Tapcheck’s platform and manage data accuracy across Salesforce and internal tools
• Troubleshoot integration, payroll/timekeeping, and data-flow issues with urgency
• Work with third-party vendors when resolving complex or enterprise-level setups
• Validate deductions, sync behavior, and critical data flows after launch
• Identify and resolve issues quickly to stabilize clients within their first 30 days
• Partner with Sales, Product, Engineering, Support, and CSMs to remove blockers and improve reliability
• Maintain and refine documentation, SOPs, and onboarding tooling
• Contribute to scalable, automated onboarding workflows through our platform, OnRamp

Onboarding Manager

• Coordinates onboarding background checks and other required verifications.
• Consistently communicates with candidates to obtain necessary information and documentation for background check screenings and troubleshoot issues.
• Reviews and verifies the accuracy of candidate information and ensures compliance with company policies and legal requirements.
• Liaises with external vendors to manage and expedite the background check processes.
• Maintains accurate records of all Onboarding activities and updates internal process documentation and HRIS system accordingly.
• Provides status updates to Recruiters, hiring managers and HR team members regarding the progress of Onboarding background checks.
• Addresses any issues or discrepancies found during the Onboarding process and escalates, as necessary.
• Ensures a positive candidate experience by providing clear and timely communication throughout the Onboarding process.
• Assists in the continuous improvement of Onboarding procedures and policies to enhance efficiency and compliance.
• Assists with special projects as needed.
• Performs other duties, as assigned.

HR Onboarding Specialist

• Synthesize Information: You’ll work to onboard new and existing catering partners using our partner-facing Guided Onboarding tool as well as other automation tooling to translate data points into Freedom to create stores.
• Prioritize: You’ll juggle multiple work streams along with competing stakeholder priorities and SLAs.
• Uphold: We have onboarding requirements that are proven to set our partners up for success. We’ll need you to be well versed and comfortable with explaining “the why” behind the requirements and upholding them, both internally and externally.
• Communicate: You’ll work with restaurant partners directly; from those who want to expand their footprint on our Marketplace to new partners who are eager to join. You’ll need to go beyond helpful to make every catering partner’s experience easy and efficient.
• Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help in improving our process and tools.
• Make an Impact: You’ll make an immediate impact on our company goals and will be an essential part of the success of thousands of restaurant partners.
• Identify, test, and support the implementation of process improvements in our team tools.
• Get Scrappy: You’ll be at the forefront of the testing & implementation of new processes and we’ll need you to be nimble, solution-oriented, and vocal with feedback.

Onboarding Specialist jobs in Massachusetts

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Manager, TA Ops, Process & Onboarding

Manager, TA Ops – Process & Onboarding

Onboarding Specialist

Onboarding Manager

HR Onboarding Specialist

Onboarding Specialist