Onboarding Specialist

ezCater

Onboarding Specialist at ezCater facilitating restaurant accounts setup through a Guided Onboarding tool. Collaborating directly with restaurant partners to enhance their onboarding experience and ensure success.

Posted 6/4/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $50,872 - $60,848 per yearWebsite

About the role

Key responsibilities & impact

Synthesize Information: You’ll work to onboard new and existing catering partners using our partner-facing Guided Onboarding tool as well as other automation tooling to translate data points into Freedom to create stores.
Prioritize: You’ll juggle multiple work streams along with competing stakeholder priorities and SLAs.
Uphold: We have onboarding requirements that are proven to set our partners up for success. We’ll need you to be well versed and comfortable with explaining “the why” behind the requirements and upholding them, both internally and externally.
Communicate: You’ll work with restaurant partners directly; from those who want to expand their footprint on our Marketplace to new partners who are eager to join. You’ll need to go beyond helpful to make every catering partner’s experience easy and efficient.
Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help in improving our process and tools.
Make an Impact: You’ll make an immediate impact on our company goals and will be an essential part of the success of thousands of restaurant partners.
Identify, test, and support the implementation of process improvements in our team tools.
Get Scrappy: You’ll be at the forefront of the testing & implementation of new processes and we’ll need you to be nimble, solution-oriented, and vocal with feedback.

Requirements

What you’ll need

Devoted to details: There are many moving pieces and you’ll need to keep track of them all.
A confident communicator: You’ll need to be comfortable explaining our processes, standards, and timelines to our restaurant partners and prospects.
A big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.
Hungry for change: If something isn’t working, we fix it. And then we fix it again.
A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you.
Tech-knowledgeable: You have experience with technical services and platforms (Hubspot is a plus).
Adaptable & Inquisitive: You’re a natural problem solver - constant change is your fuel and you thrive in ambiguous situations.
Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on delegated performance objectives.
A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.
Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

Benefits

Comp & perks

Market competitive salary
Stock options that you’ll help make worth a lot
12 paid holidays
Flexible PTO
401K with ezCater match
Health/dental/FSA
Long-term disability insurance
Mental health and family planning resources
Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
A tremendous amount of responsibility and autonomy
Wicked awesome co-workers
Employee meal program (and many more goodies) when you’re in our office

ATS Keywords

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Soft Skills

confident communicatorbig-picture thinkerhungry for changeadaptableinquisitivedriven towards excellenceteam playersolution-orienteddetail-orientedability to prioritize