Onboarding Specialist

• Welcome and onboard new clients
• Present the application and its features via Google Meet
• Assist clients with account setup and getting started with the tool
• Answer questions and reassure users during their first steps on Dougs
• Identify each client's specific needs and propose tailored solutions
• Provide advice and ongoing support to ensure satisfaction and retention
• Create and update guides and tutorials to promote client autonomy
• Host training webinars for users
• Monitor client satisfaction and identify areas for improvement

Customer Onboarding Specialist

• Lead customers through a standardized onboarding program focused on readiness, enablement, and early adoption; ensuring alignment with implementation partners who own technical delivery.
• Drive customer engagement with Pigment Academy, co-build sessions, and onboarding milestones to ensure users gain foundational product skills.
• Monitor onboarding progress and proactively surface risks related to participation, resourcing, or misalignment of expectations.
• Partner with CSMs, Implementation Partners, and Solutions teams to ensure customers achieve their initial success criteria and are prepared for handoff into ongoing adoption.
• Create, maintain, and improve scalable onboarding documentation, guides, templates, and digital resources.
• Track and report onboarding KPIs including time-to-value, milestone completion, and training participation rates at scale.
• Identify onboarding insights or systemic blockers and recommend improvements to processes, tooling, and customer education programs.

Onboarding Manager, Customer Success

• You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated Alan specialist during the critical onboarding phase.
• Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner.
• You will lead comprehensive onboarding workshops and provide hands-on training for HR and Payroll administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup.
• All Operational Onboarding Managers work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods.
• You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre-Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively.

Operational Onboarding Manager

• Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
• Lead client onboarding journeys from contract signature through successful go-live
• Act as the primary point of contact during onboarding phases
• Develop onboarding schedule and timelines
• Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system
• Deliver product training sessions to end users.
• Configure technical solutions to meet client requirements
• Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
• Work both independently and as part of a team on a range of onboarding projects
• Work closely with clients to ensure a successful system implementation
• Work to regular client deadlines & internal deadlines
• Carry out ad hoc system configuration tasks and trainings for existing clients
• Collaborate with Sales, Product, and Support teams to ensure seamless client experience

Onboarding Specialist jobs in France

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Customer Onboarding Specialist

Onboarding Manager, Customer Success

Operational Onboarding Manager

Client Onboarding Coordinator