Customer Onboarding Specialist

Dougs Compta

Customer Onboarding Specialist at Dougs providing guidance to new clients. Focused on delivering an excellent onboarding experience with strong client communication.

Posted 7/24/2026full-timeBron • 🇫🇷 FranceMid-LevelSenior💰 €30,000 - €35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding, account setup, and providing tailored solutions to enhance user satisfaction and retention. Proficient in creating educational materials and hosting training sessions to promote client autonomy.

Highest-signal resume keywords

Client OnboardingAccount Setup AssistanceTraining Webinar HostingFrench Language ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Management KnowledgeAccounting Knowledge

Soft Skills

Professional EmpathyGood Listening SkillsPedagogical AbilityPatienceStrong Organizational SkillsAttention to Detail

Tools & Technologies

Google Meet

Certifications & Qualifications

Associate Degree in Business, Sales, or Accounting

About the role

Key responsibilities & impact

Welcome and onboard new clients
Present the application and its features via Google Meet
Assist clients with account setup and getting started with the tool
Answer questions and reassure users during their first steps on Dougs
Identify each client's specific needs and propose tailored solutions
Provide advice and ongoing support to ensure satisfaction and retention
Create and update guides and tutorials to promote client autonomy
Host training webinars for users
Monitor client satisfaction and identify areas for improvement

Requirements

What you’ll need

At least an associate degree (Bac+2) in a business, sales, or accounting-related field
Excellent command of French, both written and spoken
Knowledge of accounting and/or business management is a plus
Strong interpersonal skills and professional empathy
Good listening skills, pedagogical ability, and the capacity to explain complex information simply
Patience, strong organizational skills, and attention to detail

Benefits

Comp & perks

Excellent company health insurance
50% coverage of public transport pass/commuting costs
Internal training provided by the outstanding Dougs Academy