Operational Onboarding Manager

Alan

Operational Onboarding Manager ensuring smooth onboarding transitions for major clients in France. Leading workshops and collaborating with teams to optimize onboarding processes.

Posted 6/24/2026full-time🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated Alan specialist during the critical onboarding phase.
Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner.
You will lead comprehensive onboarding workshops and provide hands-on training for HR and Payroll administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup.
All Operational Onboarding Managers work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods.
You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre-Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively.

Requirements

What you’ll need

Have a genuine passion for helping others and find joy in solving member challenges
Master French and English at a full working proficiency level (written and spoken)
Navigate technology with confidence and embrace digital tools
Feel at ease connecting with members across all channels - email, visio call, and phone calls
Bring natural empathy and a calm presence to every interaction
Love taking initiative and turning ideas into action
Thrive in collaborative environments where you can both learn and share knowledge
Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers! 😉)
Demonstrate strong ownership and autonomy on their missions
Demonstrate growth mindset, challenges positively, learn fast
Demonstrate strong client-facing posture and communicate effectively both internally and with admins. At ease to train small group of several people/go onsite to meet our members
Able to embrace change, have collaborative mindset
Good listening skills, empathy and pedagogic skills.
At ease with complex conversation involving multiple teams.
Excellent French writing skills.
Excellent problem-solving skills: able to structure a problem, identify relevant solutions
Good and structured written & oral communication skills in both French and English.
Great organization skills / Time management skills: is comfortable facing several competing priorities autonomously
Customer-Facing Experience: Previous experience in BtoB customer-facing roles, such as Customer Success, teaching, or communication.
Autonomous, driven, can organize themselves well (comfortable in our fast-paced environment), missionary
At ease with complex / new topics (experience in complex environments, strong studies…)

Benefits

Comp & perks

Fair rewards. Generous equity packages complement your base salary, *for permanent contracts only.*
Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible vacation policy and flexible working hours. Organize your time as you wish.
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country* (permanent contracts only)*.
Transport. Country-specific commuter benefits.
Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.** Learn more about our coaching culture**.
Parental leave. Extended parental leave for all new parents, *for permanent contracts only.*

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payroll integrationemployee affiliationbilling setuponboarding workshopstrainingproblem-solving

Soft Skills

empathyinitiativecollaborationownershipgrowth mindsetclient-facinglistening skillsorganization skillstime managementcommunication skills