Network Engineer

• Serving as the first point of defense for all network-related incidents, providing 24x7 network support for production and corporate network
• Troubleshooting layer 1-3 issues and maintain WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, etc. and related services
• Proactively monitor production network health, assess potential risks and take mitigation actions to ensure quick service restoration
• Deliver customer-centric support through multiple communication channels
• Create and update standard operating procedures (SOPs) for network changes management, issue analysis and mitigation strategies
• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints
• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)
• Troubleshooting network issues and outages
• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure
• Handle multiple vendor switch on various servers in dealing with hardware/software issues
• Handle traffic, and any queries raised by ISP/Partners
• Provide support for any incidents such as input errors, CRC, RMA etc.

Network Engineer II

• Lead delivery of data centre network modernisation initiatives
• Execute complex network changes, upgrades, and lifecycle activities
• Provide technical leadership and design input across network platforms
• Support incident response, root cause analysis, and service restoration
• Contribute to architecture, standards, and change governance
• Collaborate with vendors, MSPs, and internal teams
• Maintain high availability, performance, and security across network services
• Support ITIL-aligned service management processes

Senior Network Engineer, DC Mod

• Design and implement scalable network infrastructure.
• Monitor and optimise network performance.
• Manage network capacity to meet growth and performance targets.
• Oversee the operation of Superloop’s Layer 2 and Layer 3 networks to ensure stability, performance, and high availability.
• Liaise with customers, stakeholders, and suppliers to resolve escalated network faults.
• Troubleshoot and resolve hardware and software faults through TAC engagement, lab replication, and detailed documentation.
• Oversee lifecycle management, capacity planning, and optimisation across diverse network architectures.
• Document and maintain low-level design documents (LLDs), high-level design documents (HLDs), concepts of operations (ConOps), and network diagrams.
• Coordinate network commissions, migrations, and decommissions.
• Conduct network risk assessments and maintain process and contingency documentation.
• Enforce network security standards across all projects and tasks.
• Stay current with industry trends and best practices.
• Maintain strong internal relationships with the NOC, Provisioning, and Pre-Sales teams.
• Ensure timely responses across all communication channels.
• Adhere to all company and workplace health and safety guidelines.

• Investigate, diagnose, and resolve complex network incidents and problems
• Implement large-scale network changes in line with customer and change management processes CIP Pre-reviews
• Perform release and deployment management activities.
• Provide technical escalation support to Level 3 Engineers within the DNOC
• Prepare and maintain technical documentation for internal and customer stakeholders

• Provide Level 2 technical support across LAN, WAN, WLAN, and SDWAN environments, acting as an escalation point for the wider support team
• Diagnose and resolve complex network faults across Cisco, Meraki, and Juniper infrastructure
• Support and maintain Cisco Wireless environments including AirOS and 9800 WLC platforms
• Work with Cisco Catalyst Centre (DNA C) as part of day to day operations and fault resolution
• Build and maintain strong relationships with internal teams and customer stakeholders
• Participate in on call rotation to support after hours incident response

Network Engineer, L2

• You will be the technical escalation point for complex networking and security issues across a major enterprise customer's Cisco Meraki estate
• The role spans incident, problem, change, capacity and release management
• You will work closely with our Service Desk, Cyber and Cloud teams to keep the environment running and continuously improving
• Expect to be on call as part of a roster, on site with the customer two days a week, and in our Brisbane office one day a week
• Own and resolve complex Level 2 escalations across routing, switching, firewall and security that Level 1 cannot close
• Configure, maintain and troubleshoot enterprise Cisco Meraki environments including routing, switching, wireless and SD WAN
• Lead incident response and root cause analysis on network outages and security events
• Deliver project work including deployments, technology refreshes, migrations and customer onboarding
• Support firewall, VPN and secure connectivity across multi vendor environments
• Keep network diagrams, IP schemas and technical SOPs accurate and current
• Contribute to automation initiatives and the long term technology roadmap

• Manage and maintain network infrastructure hardware, including switches, routers, firewalls and wireless access points, to ensure high availability and performance.
• Provide Level 2 and Level 3 incident response and resolution for network outages and complex connectivity issues, minimising disruption to business operations.
• Implement and enforce network security policies, manage firewall rules and conduct ongoing monitoring to safeguard the network from unauthorised access and cyber threats.
• Configure network devices and maintain accurate, up‑to‑date documentation of network topology, configurations and procedures.
• Monitor network performance, identify bottlenecks and apply optimisation strategies to maintain optimal network health and capacity.

Network Administrator

• Act as the lead for network architecture, owning enterprise principles, standards, and multi-year roadmaps aligned with clinical and digital strategies.
• Provide architectural leadership for a multimillion-dollar portfolio, including hospital redevelopments, SD-WAN uplift, and cloud connectivity.
• Act as a trusted advisor to the CTO and D&T leadership, ensuring network designs support patient safety and clinician workflows.
• Ensure compliance with healthcare regulations and cybersecurity frameworks while driving remediation of technical debt.
• Evaluate emerging technologies like SASE and AI-driven operations to modernise platforms across hospitals and aged care.

Enterprise Network Architect

• Deliver high-quality network and Wi-Fi solutions across NSW by installing, supporting and optimising core infrastructure in both project and operational environments.
• Configure and support Wi-Fi access points, install and implement network switches and related network hardware
• Maintain accurate documentation, CMDB records and installation standards
• Troubleshoot issues remotely and on-site, providing clear technical guidance
• Ensure compliance with security, policy and industry best-practice standards
• Conduct site surveys, quality checks and identify upgrade needs
• Prepare technical documentation for approvals and reporting
• Raise and manage changes, attending CAB as the technical SME
• Work both independently and collaboratively across delivery and operations teams

Network Administrator – Projects

• Deliver advanced technical support for enterprise-grade network infrastructure, including routers, switches, firewalls, wireless controllers, Cisco ISE, and Cisco Nexus (ACI/NXOS)
• Design, deploy, and manage secure, high-performing wireless networks
• Diagnose and resolve network incidents to ensure maximum uptime and adherence to SLAs
• Collaborate with Solution Architects, Pre-Sales, and Senior Management to design and implement scalable network solutions
• Provide escalated technical support for routing, switching, and security incidents
• Maintain accurate technical documentation and ensure compliance with standards
• Share knowledge and mentor junior engineers as required

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