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Tech Stack
Tools & technologiesDNSFirewallsSwitching
About the role
Key responsibilities & impact- Serving as the first point of defense for all network-related incidents, providing 24x7 network support for production and corporate network
- Troubleshooting layer 1-3 issues and maintain WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, etc. and related services
- Proactively monitor production network health, assess potential risks and take mitigation actions to ensure quick service restoration
- Deliver customer-centric support through multiple communication channels
- Create and update standard operating procedures (SOPs) for network changes management, issue analysis and mitigation strategies
- Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints
- Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)
- Troubleshooting network issues and outages
- Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure
- Handle multiple vendor switch on various servers in dealing with hardware/software issues
- Handle traffic, and any queries raised by ISP/Partners
- Provide support for any incidents such as input errors, CRC, RMA etc.
Requirements
What you’ll need- Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
- Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Familiarity with content delivery networks and internet peering strategies
- Understanding of server hardware technologies relative to content delivery performance and capacity
- CCNA or equivalent
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
network troubleshootingWANBGPISISLANFHRPVLANSTProutingswitching
Soft Skills
customer-centric supportcommunicationrelationship buildingjudgmentproblem-solving
Certifications
CCNA
