Medical Receptionist

• Manage incoming calls, emails, and patient inquiries
• Schedule, reschedule, and confirm dental appointments
• Handle patient check-in and check-out
• Verify patient information and dental insurance eligibility
• Assist with insurance benefits, copays, deductibles, and patient balances
• Process payments and follow up on outstanding balances
• Coordinate appointment reminders and patient follow-ups
• Maintain accurate patient records and documentation
• Communicate with patients, dentists, hygienists, and other dental staff
• Maintain patient confidentiality and comply with HIPAA requirements
• Support general administrative and front-desk operations

Remote dental receptionist supporting U.S. practices with scheduling, insurance, and patient administration

Dental Medical Receptionist – Dental Practice Proficiency Required

Remote dental receptionist supporting U.S. practices with appointments, insurance verification, payments, and patient communication. Managing front-desk administration and HIPAA-compliant records.

• Serve as the premier point of contact for a busy optometry practice
• Manage patient calls, text messages, and email inquiries using the Weave platform
• Verify vision and medical insurance plans, including coverage, copays, and deductibles
• Schedule, confirm, and reschedule eye care appointments
• Update patient files in RevolutionEHR
• Manage incoming and outgoing medical faxes
• Handle general administrative tasks
• Maintain clean, up-to-date patient records and demographic details in the EMR
• Coordinate with on-site staff and eye care providers to support smooth clinic workflows

Virtual Medical Receptionist coordinating remote patient care for an optometry practice

Virtual Medical Receptionist – Optometry, Ophthalmology

Virtual Medical Receptionist supporting a busy optometry practice through patient communications, insurance verification, and eye-care appointment scheduling. Maintaining accurate records and coordinating remote front-office workflows.

• Manage inbound and outbound calls, texts, and emails with a professional, clinically grounded presence
• Execute insurance verifications, prior authorizations, and benefits tracking across Commercial, Personal Injury, and Workers' Compensation plans
• Manage Workers' Compensation and Personal Injury case files
• Review, organize, and manage complex patient case files using clinical judgment to understand treatment plans, provider notes, and case context
• Track authorizations and manage documentation across Commercial plans, Personal Injury claims, and Workers' Compensation cases
• Schedule consultations and maintain provider calendars
• Maintain audit-ready chart records
• Coordinate with patients, providers, external administrative partners, legal firms, and insurance adjusters

Virtual RN care coordinator managing complex medical-legal cases for a multi-specialty practice

Medical Receptionist / RN Care Coordinator

Virtual RN care coordinator managing complex patient files, insurance workflows, and provider scheduling for a multi-specialty medical practice.
Coordinating patients, legal partners, and insurers across remote clinical operations.

• Answer inbound patient calls professionally and warmly, handling appointment requests, general inquiries, and patient questions
• Make outbound calls for appointment reminders, follow-ups, scheduling confirmations, and recall outreach
• Manage a steady daily call volume of approximately 20 calls with consistent quality and attentiveness on every interaction
• Triage calls appropriately — routing clinical questions to the provider while handling scheduling and administrative matters directly
• Document call outcomes and any required follow-up actions accurately after each interaction
• Monitor and respond to patient text messages in a timely and professional manner
• Send appointment reminders, confirmations, and follow-up messages via text as needed
• Maintain a warm, clear, and on-brand tone across all text communications
• Ensure all text-based interactions are documented appropriately in the patient record or communication log
• Monitor the clinic inbox and respond to patient emails promptly and professionally
• Draft and send appointment confirmations, intake form instructions, and general clinic communications
• Triage emails by urgency and route clinical or complex inquiries to the appropriate team member
• Maintain an organized inbox with timely responses to all patient and administrative emails
• Schedule, reschedule, and cancel patient appointments across the clinic calendar
• Confirm upcoming appointments and ensure patients have all necessary preparation information in advance
• Manage waitlists and fill cancellation slots proactively to keep the provider schedule optimized
• Coordinate scheduling across multiple communication channels so nothing is double-booked or missed
• Perform accurate data entry of patient information, appointment details, and communication records into the practice management system
• Maintain organized and up-to-date patient records in compliance with applicable privacy regulations (HIPAA)
• Process new patient intake information and ensure all required fields and documents are collected before the first appointment
• Update patient contact details, insurance information, and other record changes as they occur
• Support the clinic with general administrative tasks as they arise — this role requires flexibility and a willingness to pitch in where needed
• Assist with document preparation, filing, and general office organization as directed
• Handle miscellaneous front office tasks that keep daily clinic operations running without interruption

Medical Receptionist for a natural medicine clinic handling patient communications

Medical Receptionist for a natural medicine clinic providing client support via phone, text, and email. Managing appointments and maintaining accurate patient records in a fully remote role.

Medical Receptionist jobs in Philippines

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Dental Medical Receptionist – Dental Practice Proficiency Required

Virtual Medical Receptionist – Optometry, Ophthalmology

Medical Receptionist / RN Care Coordinator

Medical Receptionist