Manager

• Check and respond to direct messages and comments on FB and IG promptly
• Engage with subscribers, answer their queries, and provide information about the product
• Maintain a polite and professional tone in all interactions
• Actively engage with potential customers and offer them a trial lesson
• Send follow-up messages to interested leads who haven't yet committed to a paid lesson
• Follow the sales script and funnel to convert leads into paying customers
• Address objections and provide additional information as needed
• Manage social media contests on FB and IG (respond to participant queries, and select winners based on predetermined criteria)
• Address negative comments or complaints professionally and empathetically
• Attend team meetings and training sessions to enhance skills and knowledge
• Follow company guidelines and policies regarding communication, sales, and customer interactions

SMM Support Manager

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift.
• Proactively reaching out to clients multiple times during their trip.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Logging all client contacts and issues in our CRM, categorizing and escalating as appropriate.
• Monitoring active bookings for potential issues (delayed flights, weather, local disruptions).

Ground Experience Manager – Europe

• Establish and implement the Hub Product Line specific quality strategy
• Ensure availability of QA and QC resources and confirm that staff are adequately trained
• Analyze customer feedback and conduct assessments to identify opportunities for enhancement in product and process quality
• Drive resolution of quality issues through thorough root cause analysis
• Promote compliance awareness and support factories in adhering to quality standards
• Monitor, report, and communicate quality performance by analyzing KPIs
• Manage, mentor, and develop Quality Managers and staff

Product Line Quality Manager

• Review, draft, negotiate, and track various legal agreements
• Work with Clinical Operations study team to ensure deliverables align with timelines
• Manage site contract metrics and assist in contract execution

Site Contracts Manager

• Çeşitli hukuki sözleşmelerin gözden geçirilmesi, taslağının oluşturulması, müzakeresi ve takibi
• Klinik Operasyon çalışma ekibi ile yakın çalışmak ve belirlenen çalışma takvimlerine uyumu sağlamak için kilit bir rol oynamak
• Sözleşme müzakereleri ve yürütülmesinin durumu hakkında ilgili çalışma grubu üyelerine güncellemeler sağlamak
• Sözleşme metriklerini oluşturmak, izlemek, raporlamak ve yönetmek
• Sözleşme dosyalarının ve veritabanlarının güncellenmesi ve bakımına destek olmak
• Sözleşmelerin zamanında imzalanması için politika ve prosedürlerin tasarlanması ve uygulanmasına yardımcı olmak

• Support the Innovation Hub in strengthening capabilities and ensuring readiness, excellence, and execution discipline across the packaging and equipment innovation pipeline.
• Turn packaging and equipment innovation into a scalable growth engine by partnering with Customer and Commercial Leadership, Revenue Growth Management, Category, Research and Development, and global innovation teams.
• Accelerate proven, validated, and present‑forward packaging and equipment solutions by driving readiness, alignment, and adoption across markets.
• Incubate and activate ready‑now innovative solutions that can deliver immediate and measurable market impact.
• Ensure strong conversion from innovation pipeline to in‑market execution by removing barriers, aligning stakeholders, and driving clarity on ownership and next steps.
• Translate innovation strategies into practical, executable solutions that markets view as sizable, relevant, and commercially viable.
• Influence cross‑functional teams to align on priorities, timelines, and success metrics for packaging and equipment innovation initiatives.
• Leverage data, digital tools, and emerging artificial intelligence capabilities to improve innovation decision‑making, prioritization, and performance tracking.
• Drive a disciplined approach to innovation performance, ensuring launches are linked to growth objectives, return on investment, and learning agendas.
• Identify opportunities to standardize, scale, or localize packaging and equipment solutions to maximize impact across categories and channels.
• Actively monitor innovation performance and market feedback, using insights to refine solutions and inform future pipeline development.
• Operate effectively in highly ambiguous and fast‑changing environments, balancing speed with quality and long‑term value creation.
• Build strong, trust‑based relationships with internal and external partners, enabling collaboration across geographies and functions.
• Inspire teams and stakeholders through the power of Coca‑Cola’s brands, innovation ambition, and marketing excellence.

Senior Manager, Packaging & Equipment Innovation

• Deliver customer-focused technical support that improves flock performance, optimizes product outcomes, and strengthens long-term customer relationships.
• Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers aligned to business objectives.
• Organize and conduct customer site visits in response to operational needs, complaints, or customer requests, ensuring timely and effective resolution.
• Contribute to the development, execution, and continuous update of annual Product Improvement Plans to drive product performance.
• Ensure all technical visits, customer interactions, and follow-up actions are accurately recorded in the Aviagen Macro (CRM) system.

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