Manager

• Lead the design and optimization of employee benefits and wellbeing programs globally
• Align benefits strategy with global Total Rewards objectives and local market practices.
• Utilize benchmarking, regulatory insights, and employee feedback to recommend new offerings and enhancements.
• Serve as a strategic advisor to HR and leadership on benefits, market trends, and innovations.
• Manage relationships with brokers, insurers, third-party administrators, and other service providers.
• Lead RFPs, contract negotiations, and service delivery oversight to ensure high-quality and cost-effective offerings.
• Conduct routine vendor audits and performance evaluations.
• Ensure all programs comply with local benefits laws and regulations across APAC.
• Partner with Legal, Finance, and internal compliance teams to proactively manage risk and ensure audit readiness.
• Monitor and respond to complex and fast-evolving regulatory changes impacting benefits in the region.
• Lead communications for benefit changes, open enrollment, and ongoing education initiatives.
• Develop content that clearly conveys value, eligibility, and processes to employees and HR partners.
• Train HR on benefits policies and escalation processes.
• Analyze utilization trends, cost drivers, and employee sentiment to inform data-driven decisions.
• Report key insights and recommendations to the Total Rewards Director, CHRO and leadership.
• Track and manage the global benefits budget in collaboration with Finance.
• Support global initiatives including wellbeing campaigns, recognition programs, M&A integration, and Workday enhancements.
• Actively contribute to a culture of continuous improvement and employee-centric design.

Benefits Manager

• Lead dLocal’s strategy and partnerships in Malaysia in order to enable local payments processing for international merchants.
• Contacting potential partners -acquirers and banks-, building relationships with them.
• Negotiate and execute commercial partnerships and agreements.
• Work with internal teams on operations/ product/ technology road map and integration of partnerships.
• Analyzing performance results and optimize accordingly.
• Improve operational capabilities for the different payment methods.
• Stay on top of local regulatory/licensing requirements and how it impacts our business.
• Work closely with merchants and commercial team, focusing in the development of key products.
• Maintain personal networks, participate in professional organizations, attend conferences and industry events.
• Contact with local lawyers, accountants and tax experts in order to ensure the operation is running accordingly.
• Stay on top of local regulations and engage with regulators in case its necessary.

Country Manager

• Support execution of regional business strategies and operational plans across SEA and North Asia in alignment with APAC and global objectives.
• Partner with cross‑functional teams to coordinate priorities, initiatives, and deliverables across multiple markets.
• Analyze business performance, financial results, and operational metrics to support decision‑making and continuous improvement.
• Contribute to planning, forecasting, and performance management processes at regional and market levels.
• Ensure adherence to governance, compliance, and internal control requirements across assigned markets.
• Support change initiatives, transformation efforts, and process improvement activities.
• Prepare executive‑level reports, presentations, and insights for senior leadership.
• Promote DePuy Synthes and Johnson & Johnson Credo values in all activities and interactions.

Senior Manager, SEA NA

• Find pack formats that support category innovation
• Deliver all packaging design changes
• Develop a portfolio of packaging options
• Maintain packaging brief on new packaging
• Project management for packaging-related projects
• Provide technical expertise to key stakeholders
• Identify and track key cost indicators
• Ensure packaging meets compliance and specifications

Group Packaging Technology Manager

• Ensure that the AMS adheres to agreed SLA and KPI targets. Perform service level reporting and manage service escalations.
• Lead major incident management activities and ensure timely resolution of critical business-impacting issues.
• Prepare and conduct regular service review meetings, governance forums, and customer jour fixes.
• Analyse AMS statistics and service performance trends to identify improvement opportunities and inputs for Problem and Change Management.
• Build trust-based relationships with customer IT leadership and key business stakeholders.
• Manage the AMS contract, including quarterly and annual service reviews, scope adjustments, renewals, and claim management.
• Perform regular customer satisfaction reviews and proactively address improvement areas.
• Drive Continuous Service Improvement initiatives, including process optimization, automation opportunities, and reduction of recurring incidents.
• Ensure adherence to Incident, Problem, Change, Release, and Service Request Management processes in accordance with ITIL best practices.
• Prepare and present service dashboards, KPI reports, risk assessments, and improvement plan to customer and internal leadership.
• Govern service transition activities from projects to AMS support, ensuring operational readiness and successful knowledge transfer.
• Manage resource capacity, skills development, and succession planning to ensure sustainable service delivery.
• Oversee SAP application support services to ensure system stability, business continuity, and achievement of contractual commitments.
• Ensure availability and effective capacity planning of a qualified AMS team capable of delivering the agreed service scope and meeting SLA and KPI targets.
• Own and govern AMS processes including Incident, Service Request, Problem, Change, Release, and Knowledge Management in accordance with agreed procedures and ITIL best practices.
• Act as the primary point of contact for Change Management at the customer and oversee the evaluation, planning, approval, communication, and implementation of changes.
• Manage the scope, delivery, financials, and commercial aspects of change requests, ensuring alignment with contractual agreements and customer expectations.
• Lead the coordination of major incidents and ensure timely resolution of business-critical issues while providing regular stakeholder communication and escalation management.
• Monitor service performance, identify trends and risks, and implement corrective actions to ensure service quality and operational stability.
• Drive Continuous Service Improvement initiatives, including process optimization, automation opportunities, reduction of recurring incidents, and increased service efficiency.
• Ensure effective knowledge management practices, including maintenance of documentation, standard operating procedures, and the customer knowledge base.
• Support service transition activities from projects to AMS support, ensuring successful knowledge transfer, operational readiness, and support model adoption.
• Manage demand forecasting, resource allocation, onboarding, and skills development to ensure sustainable service delivery.
• Train and develop customer support teams while promoting self-service capabilities and continuous knowledge sharing.
• Manage third-party vendors and subcontractors involved in service delivery and ensure alignment with agreed performance targets.
• Ensure timely review and approval of weekly timesheets and validate effort reporting against agreed work assignments and contractual commitments.
• Prepare and validate monthly billing data to support accurate and timely customer invoicing.
• Review monthly invoices and timesheets with the customer, ensuring transparency regarding billable and non-billable activities, travel expenses, and other reimbursable costs.
• Monitor revenue realization, team utilization, project profitability, and financial performance against budget and forecast targets.
• Identify and resolve billing discrepancies and ensure compliance with contractual terms, Statements of Work (SOWs), and agreed commercial agreements.
• Support periodic forecasting, budgeting, revenue planning, and financial reporting activities.
• Conduct project, enhancement, and change request closure activities, including customer sign-off, lessons learned, knowledge transfer, documentation updates, and operational handover where applicable.
• Maintain and update consultant profiles, skills inventories, and knowledge management repositories.
• Provide regular feedback on team and individual performance, support career development discussions, and contribute to talent and succession planning.
• Manage consultant workload, assignments, capacity, and travel requirements to ensure optimal productivity, employee well-being, and work-life balance.
• Provide regular performance feedback, coaching, and development guidance to support individual growth and continuous improvement.
• Foster a positive team culture focused on accountability, employee engagement, inclusion, and customer-centric service delivery.
• Recognize and address performance, behavioural, or engagement issues in a timely and constructive manner.
• Encourage innovation, continuous learning, and process improvement initiatives within the team.

Service Manager

• Design and execute end-to-end global supply plans for related commodities
• Partner with global hub operations to optimize inbound fulfillment modes
• Own the inventory decision-making process, ensuring all actions align with Cisco’s "Weeks of Supply" (WOS) strategy and financial goals
• Proactively identify and resolve component shortages through agile communication and rapid problem-solving
• Utilize advanced analytical and collaborative techniques to manage and mitigate Excess & Obsolescence (E&O) risks
• Cultivate strong partnerships with Global Supplier Management and external vendors
• Lead the commodity supply response to volatile industry transitions
• Drive alignment across extended partner teams to ensure a synchronized approach to component planning and supply chain resilience

Supply Planning Manager

• Lead day-to-day operations of enterprise Windows and Linux server environments.
• Manage VMware vSphere, ESXi, vCenter and Hyper-V platforms.
• Manage physical server lifecycle, firmware, BIOS and hardware standards.
• Oversee SAN, NAS, Fibre Channel, iSCSI and NVMe/TCP storage infrastructure.
• Manage enterprise backup, restore validation and disaster recovery testing.
• Drive server patching, vulnerability remediation and security hardening.
• Lead Incident, Problem, Change and Capacity Management using ITIL practices.
• Develop automation using PowerShell, Python or Ansible.
• Maintain monitoring platforms including Zabbix, Grafana, Prometheus and SolarWinds.
• Lead regional server engineers, vendor management and operational governance.
• Support infrastructure projects including server refresh, migrations and new data centre deployments.
• Maintain documentation, CMDB, SOPs and operational runbooks.

Server Operations Manager

• End-To-End Shop operations (listings, pricing, campaigns, shop health) across Shopee, Lazada and TikTok
• Plan & execute all major platform campaigns (9.9, 11.11, flash deals, vouchers, bundles)
• Set dynamic pricings
• Research new products
• Create new bundles
• Drive traffic through search Ads
• Support with Affiliate Programme — recruit, brief and retain 50+ TikTok creators driving 40% of GMV

Senior Shop Manager – Shopee, TikTok

Shop Manager – Shopee, TikTok

• Evaluating and verifying the environmental, social, and governance (ESG) practices of organizations.
• Conducting comprehensive assessments of clients' ESG practices and reporting.
• Verifying the accuracy and reliability of ESG data and disclosures.
• Evaluating compliance with relevant ESG standards, regulations, and frameworks (e.g., GRI, SASB, TCFD, IFRS Sustainability Standards).
• Collaborating with clients to understand their ESG goals and challenges, providing guidance to clients on best practices for ESG reporting and assurance readiness.
• Preparing detailed reports outlining findings, recommendations, and areas for improvement and presenting the findings to clients and stakeholders in a clear and concise manner.
• Assisting clients in developing action plans to address identified gaps in ESG performance and reporting.
• Contributing to the development of internal methodologies and tools for ESG assurance.
• Participating in training and development initiatives to enhance personal and team capabilities. This includes facilitating workshops and training sessions on ESG topics for clients and internal teams.
• Managing multiple assurance projects simultaneously, ensuring timely delivery and adherence to quality standards.

Assurance - ESG, Manager/Senior Manager

• Conceptualize and document network topologies (LAN, WAN, WLAN, and Data Center)
• Harden network perimeters by designing redundant firewall clusters, robust identity management (802.1X/TACACS+), and zoning strategies
• Plan systems for optimal traffic routing, bandwidth allocation, and fault tolerance
• Work with telecom providers, third-party managed services, and hardware vendors for circuit delivery and infrastructure procurement
• Oversee the lifecycle of network rollouts, from initial design and budgeting to deployment and post-implementation review
• Act as the ultimate escalation point for complex network outages, routing loops, and critical performance degradation
• Design robust Wi-Fi networks (Wi-Fi 6/6E/7) utilizing centralized Wireless LAN Controllers (WLCs), cloud-managed platforms, and virtual controllers
• Create and maintain comprehensive design diagrams, as-built drawings, and configuration templates.

Technical Network Manager

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Store Manager

• Develop and execute the B2B sales strategy to achieve revenue, profitability, and market share objectives.
• Identify, prospect, and secure new business opportunities across key sectors including hospitality, corporate offices, healthcare, education, government, property developers, and commercial establishments.
• Build and manage a robust sales pipeline to drive sustainable business growth.
• Develop account plans and sales strategies for key customers and strategic partners.
• Establish and maintain strong relationships with key decision-makers, business partners, distributors, consultants, and procurement teams.
• Manage and grow existing B2B accounts while identifying opportunities for upselling and cross-selling.
• Conduct regular business reviews and maintain high levels of customer satisfaction.
• Ensure effective after-sales support and long-term relationship management.
• Lead commercial negotiations, pricing discussions, and contract management with customers and partners.
• Prepare business proposals, quotations, tenders, and presentations.
• Ensure all commercial agreements align with company policies and profitability targets.
• Monitor project delivery and customer commitments to ensure successful execution.
• Identify emerging market trends, industry developments, and new business opportunities.
• Develop strategic partnerships that enhance brand visibility and business reach.
• Collaborate with Marketing teams on trade events, exhibitions, and B2B marketing initiatives.
• Represent the brand at industry events, networking functions, and business forums.
• Prepare sales forecasts, pipeline reports, and business performance updates.
• Track key account performance and provide regular business insights to management.
• Monitor competitor activities and market developments to identify opportunities and risks.
• Maintain accurate records within CRM and sales management systems.
• Work closely with Marketing, Retail, Operations, Supply Chain, and Finance teams to ensure seamless customer experience and project execution.
• Collaborate with Training teams to ensure B2B customers and partners receive appropriate product knowledge support.
• Support product launches and market expansion initiatives within the B2B channel.

B2B Manager – Premium Lifestyle

• The Retail Manager is responsible for leading and driving the performance of MY Premium Lifestyle Brand's retail business across direct/stand-alone stores.
• Develop and execute retail strategies to drive sales growth, profitability, and market expansion.
• Monitor and analyze sales performance, productivity metrics, and business trends to identify opportunities for improvement.
• Responsible for sales tracking, retail performance analysis, sales forecasting, and achievement of business targets and KPIs.
• Support the preparation of management reports, business reviews, and CEO performance indicators.
• Conduct market intelligence and competitor analysis to identify expansion opportunities and optimal store locations.
• Collaborate with Sales and Marketing teams to develop and execute retail expansion plans and growth strategies.
• Drive sales performance across direct/stand-alone stores.
• Develop and execute sales initiatives, promotions, and activation programs to achieve sales objectives.
• Oversee daily retail operations to ensure smooth and efficient store management.
• Monitor store productivity, conversion rates, average transaction value, and customer traffic to maximize commercial performance.
• Ensure compliance with operational procedures, company policies, and retail standards.
• Lead store planning initiatives, including new store openings, renovations, relocations, and retail expansion projects.
• Ensure visual merchandising standards are consistently implemented and maintained across all retail locations.
• Work closely with Marketing and Brand teams to execute product launches, campaigns, and promotional displays.
• Monitor store layouts, product displays, and customer flow to optimize the shopping experience and sales performance.
• Monitor stock levels across all stores and counters to ensure adequate product availability.
• Collaborate with Supply Chain and Commercial teams on inventory planning and replenishment.
• Identify stock opportunities and challenges, working closely with Sales Supervisors and Store Managers to optimize inventory productivity.
• Ensure stock accuracy, proper inventory controls, and compliance with stock management procedures.
• Champion a customer-centric culture across all retail channels.
• Ensure consistent delivery of premium customer service standards aligned with brand values.
• Investigate and resolve customer complaints and service issues promptly and professionally.
• Continuously improve customer experience initiatives to enhance satisfaction, loyalty, and advocacy.
• Recruit, lead, coach, and develop high-performing retail teams across all locations.
• Establish clear performance expectations and monitor team productivity and effectiveness.
• Conduct performance reviews, coaching sessions, and development planning for retail employees.
• Foster a positive and engaged working environment while maintaining team stability and morale.
• Ensure all employees complete mandatory training and development programs aligned with business and brand requirements.

Retail Manager – Premium Lifestyle

• People & Team Leadership: Guide, coach, and develop direct reports to build a high-performing T&A team.
• Culture: Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation.
• Performance Management: Lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives in our high-performance culture.
• Team Growth: Drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth.
• Complex Case Resolution (ER Scope): Serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics, including complex wage-hour disputes, policy interpretation, and potential disciplinary matters related to timekeeping compliance.
• Cross-Functional Partnership: Partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance T&A processes, workflows, and standard operating procedures (SOPs).
• Process Optimization: Improve & optimize the Lifecycle T&A team's processes, existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency and drive scale.
• Service Delivery: Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.
• Risk Mitigation: Safely manage and maintain employee data and confidential information, and advise on best practices to handle sensitive T&A records and investigations with discretion.
• Strategic Resolution: Resolve escalated T&A issues through detailed analysis, including advising on or conducting internal investigations into serious attendance or timekeeping discrepancies, and implementing improvements that drive compliance and business growth.
• AI Enablement: Champion the responsible adoption of AI-assisted tools within the T&A team — identifying opportunities, running pilots, establishing guardrails, and scaling what works. Ensure team members are equipped and confident to use AI tools within Remote's data handling and compliance guidelines.

Manager, Lifecycle Time & Attendance – APAC

• Own the health and strategic direction of the Malaysia Mobility Marketplace
• Define and drive the country strategy for driver-partner supply health, productivity, quality, and retention
• Own consumer pricing frameworks to grow the business sustainably and profitably
• Lead country-level strategic projects focused on service quality and platform reliability
• Represent the Malaysia mobility marketplace team in both local and regional discussions
• Develop and mentor the rest of the Malaysia mobility marketplace team
• Define and own the strategic vision for consumer pricing and marketplace mechanics for GrabCar in Malaysia
• Design and iterate on driver-partner engagement models and incentive structures
• Lead initiatives to improve platform reliability and ride experience
• Collaborate with Product and Data Science teams on mobility-related features and algorithms
• Monitor marketplace metrics, investigate anomalies, and translate data into clear, actionable recommendations

Manager, Mobility Marketplace

• Team Development: Lead the recruitment of a team of Pricing Analysts/Executives and train a motivated team to coordinate pricing strategy and execution
• Stakeholder Management: Chair coordination with Finance to ensure that pricing strategy is reflected in the P&L. Promote a collaborative environment between cross-functions (products, system, finance and key account management teams) that help resolve daily issues
• Weekly Forecasting: Evaluate sales forecast data , generate and present weekly yield forecasts, and identify trends, risks, and opportunities for revenue growth.
• Performance Analysis: Monitor the variance between targeted vs. achieved yield and implement corrective pricing actions where necessary.
• Yield Strategy: Develop high-quality, simple, but consistent processes to ensure revenue is maximized with a similar pricing strategy for all agents and partners.
• Verification & Audit: Lead the systematic audit of Air Waybills (AWB) to ensure shipments are captured at the correct rates and surcharges.
• Reprocessing: Manage the team’s workflow for reprocessing incorrectly rated shipments, ensuring revenue recovery and preventing billing disputes.
• Root Cause Mitigation: Work with cross-functional teams (CTOs, system, and finance) to identify why rating errors occur and implement system-level fixes.
• Surcharge Management: Manage and update all "Other Charges" (Fuel Surcharges, Security, Terminal Handling, etc.) across the network.
• Cost-to-Price Synchronization: Monitor underlying cost changes (vendor increases, fuel fluctuations, or regulatory fees) and ensure these are timely adjusted within "Other Charges" to protect net margins.
• Ancillary Revenue Growth: Identify opportunities to introduce or optimize service-based charges to enhance total revenue per shipment.
• Agile Rate Updates: Oversee a team of Pricing Executives in loading and updating Contractual, Published, and Market rates in the core system with 100% accuracy.
• Market Benchmarking: Periodically review and adjust published rates to ensure Teleport remains competitive and aligned with current market demand and capacity shifts.
• System Efficiency: Work with finance and tech partners to streamline reporting and develop automated forecasting tools to increase productivity.

Pricing Manager

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Assist with daily retail operations including consumer service and stock room management
• Oversee store-wide operations, in partnership with Store Manager
• Serve as a brand ambassador by staying informed about current product collaborations and initiatives

Assistant Store Manager

• Assist Maintenance Manager and accountable for the effective and efficient coordination and execution of maintenance operations necessary to maintain all production machinery and equipment.
• Role in connecting field operations with the maintenance organization, responsible to minimize the machine downtime and failure rates and maximize equipment productivity.
• Undertake scheduled and breakdown maintenance of production equipment in respective Value Stream Cell(s) (VSC).
• Manage and supervise a group of Engineers & Technicians.
• Support site objectives to an active working plan to realize OEE, cost and delivery targets.
• Work as part of the Management team to share ideas and improve operations by recommending supporting and implementing continuous improvement activities focusing on OEE improvements.
• Standardize improvements via SOP creation.
• Prepare and share Maintenance requirements (e.g. SMED, MTTR, MTBF) for new process and equipment development projects.
• Develop and maintain a Planned Preventative Maintenance(PPM) schedule, ensure full preventative maintenance is carried out, plan in missed maintenance activities, and lead the team to deliver effectively.
• Promote high standards through personal example and roll out through the team so that each member understands the expectations.
• Ensure compliance with health, safety and environmental policies and procedures.
• Maintain all machinery or equipment to ensure it’s at working standards.
• Support and provide technical expertise to the team and other support functions.
• Respond to machines breakdowns and deal with emergencies, unplanned problems and repairs.
• Ensure KPIs are met by working to the overall plan, including management of, and reporting.
• Support PFMEA during development and change projects.
• Undertake continuous training and development to team.
• Coordinate with external providers such as suppliers and vendors for machine servicing & purchasing tooling, jig, fixture and spare part or other maintenance work.
• Manage, coach and develop a high performing Maintenance team that meets agreed objectives and delivers best practice results.

Manager jobs in Malaysia

See all jobs on JobTailor

Benefits Manager

Country Manager

Senior Manager, SEA NA

Senior Manager, SEA NA

Group Packaging Technology Manager

Service Manager

Supply Planning Manager

Server Operations Manager

Senior Shop Manager – Shopee, TikTok

Shop Manager – Shopee, TikTok

Assurance - ESG, Manager/Senior Manager

Technical Network Manager

Store Manager

B2B Manager – Premium Lifestyle

Retail Manager – Premium Lifestyle

Manager, Lifecycle Time & Attendance – APAC

Manager, Mobility Marketplace

Pricing Manager

Assistant Store Manager

Assistant Manager, Maintenance