Learning and Development

• Facilitate learning to appropriate audiences, in a professional manner, in a variety of settings including classroom training, workshops, hands-on, E-learning, live video/Web-ex training, coaching and guided self-study
• Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained
• Follow up with learners and stakeholders to measure program success and ensure learning transfer
• Conduct training needs and skill gap analyses for transactional/service roles
• Create learning objectives and measures to deliver knowledge transfer
• Provide training performance feedback to participants and managers
• Manage intake process and prioritization for training requests
• Create and maintain variety of training documents and aids
• Create and manage project plans and training schedules
• Other duties as assigned

Training Specialist

• Lead, coach, and develop a team of Training Managers, a Digital Learning Manager, and a Quality Manager.
• Act as the escalation point, strategic guide, and career sponsor for your direct reports.
• Define resourcing requirements aligned to strategic priorities and advocate for the investment needed to sustain and grow the Learning Quality & Development function.
• Partner with Customer Success & Services leaders to identify capability gaps, learning priorities, and opportunities to improve customer experience and operational outcomes.
• Oversee the end-to-end learning solution design process, ensuring programs are aligned to measurable performance outcomes.
• Own the learning KPIs and quality reporting framework, using data to continuously improve training effectiveness and present clear ROI narratives.
• Improve, govern, and embed a robust quality assurance and compliance framework across all learning activities.
• Work with the Quality Manager to monitor and audit learning content, delivery, internal teams, and external suppliers.
• Lead the evolution of the learning ecosystem toward digital-first delivery through various learning methodologies.
• Manage and optimize learning technologies, platforms, external digital learning suppliers, and content provider relationships.
• Champion learning innovation by identifying, piloting, and scaling AI-enabled learning tools and methodologies.
• Stay ahead of emerging trends in learning technology, bringing external best practices into the organization.
• Build a visible link between learning quality metrics and customer experience outcomes.
• Collaborate cross-functionally with Customer Experience, Operations, and Quality teams to identify where skill gaps impact the customer journey.

Senior Manager, Learning and Quality Development

• Build initial course scheduling offering schedule for review
• Submit requests to Schedule Offerings and to publish content in SuccessFactors
• Support the end-to-end execution of Learning course deployment plans and budgets, including conference and event management including: • Venue booking and management • Arranging training material • Monitoring of participant nominations working alongside GDS TSS Deployment Administration team • Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations
• Support the budget, accruals, forecasts and actual costs of courses you are responsible for, supporting all Finance related activities as set out in the Learning Deployment model
• First point of contact for queries from the practice in relation to the courses assigned, in addition to ongoing management of learning mailboxes and referrals from GDS TSS
• Prepare facilitators for delivery of learning courses (logistics) and support in the management of facilitators
• Provide oversight of learning deployment administration activities taking responsibility for the detailed review of work performed by the GDS TSS Deployment Administration team assigned.
• Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information
• Build and maintain close working relationships with TSS Learning deployment administration contacts (where relevant)
• Coach and support the GDS TSS Learning administrators to increase their knowledge, skills and competence within their role along with their understanding of the region by providing transparent and supportive feedback
• Learning on-site support (as required)
• Realise operational excellence through maintaining thorough understanding of, and adherence to, the Regional Learning Deployment Operating Model
• Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment. Stakeholders may include GDS TSS, Learning Consultants (Senior Deployment Specialists), Facilitators, external suppliers, Service Line resourcing teams, Learning Champions, Quality and Efficiency networks, ROI and FSO
• Support the induction of new team members and provide guidance on their progress
• Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.
• VC producer role where Global VC team can’t support
• Ideas generation and rollout of networking elements within virtual learning programmes
• Access reports on Learning course L1 – L3 evaluation feedback
• Contribute to other activities or projects across the wider Talent Development function
• Ensure CE credits awarded to Learning participants and instructors where applicable

Senior Associate, Talent Services L&D – Oceania Learning Coordinator

• Teach: Conduct one-on-one and group English language training sessions with employees.
• Design: Develop customized lesson plans and learning materials tailored to the team’s needs.
• Coach: Support employees in improving grammar, vocabulary, pronunciation, and accent clarity, while introducing relevant tech and CRO terminology.
• Facilitate: Lead workshops on English Grammar, communication skills, including presentations and public speaking.
• Assess & Evaluate: Track learner progress, provide learning assessments and evaluations as needed, adapt teaching methods, and share weekly progress reports.
• Plan, Schedule & Collaborate: Prepare weekly lesson plans, schedule and reschedule lessons as needed, maintain reliable delivery of sessions, and collaborate with HR and department heads to address training needs.
• Demonstrate Independence & Reliability: Take ownership of your responsibilities, work autonomously, and consistently deliver with professionalism in teaching, planning, reporting, and employee interactions.

Corporate English Trainer

• Design, implement, and support learning programs and initiatives addressing professional development needs
• Curate and maintain online learning content aligned with the global learning strategy
• Facilitate discussions or sessions in Compliance New Hire Training and related programs
• Conduct learning needs analyses to inform program design and enhancements
• Monitor, measure, and evaluate the effectiveness of professional development initiatives
• Maintain and update the Professional Development dashboard for management reporting
• Manage training schedules and program timelines to ensure alignment with business and learner needs
• Track and record learning participation using designated learning systems and tools (e.g., Pursuit, Compass)
• Maintain and enhance the Compliance Training Audit Readiness Framework, including governance artifacts, policies, standards, procedures, and evidence repositories
• Support regulatory examinations, internal audits, and assurance reviews by coordinating documentation, data extracts, and standardized responses
• Perform periodic training governance and readiness health checks (e.g., documentation completeness, version control, approval tracking) aligned with global standards
• Track, document, and follow up on remediation actions arising from audits, reviews, and validations
• Produce accurate and timely compliance training reports for senior management, oversight forums, and stakeholders
• Perform trend, exception, and issue analysis related to training completion, overdue items, and recurring issues
• Ensure consistency, traceability, and alignment across data sources, reports, and governance artifacts
• Support quarterly and annual validation activities, including documentation reviews, exception log management, and evidence testing
• Maintain standardized templates, control inventories, trackers, and reporting tools to support scalable training oversight
• Participate in ad hoc projects and continuous improvement initiatives as assigned

Compliance Specialist – Global Compliance Training, Professional Development

• Lead the design, development, and continuous improvement of training programs, courses, and learning materials for operational teams, utilizing instructional design methodologies and adult learning best practices.
• Develop, update, and maintain Quick Reference Guides (QRGs), job aids, HUB pages, e-learning modules, and process documentation across multiple formats and delivery channels.
• Partner with subject matter experts across processing, underwriting, and other business functions to capture accurate workflows and translate complex processes into clear, practical, and actionable learning content.
• Conduct training needs assessments to identify skill gaps, knowledge deficiencies, and performance improvement opportunities, and recommend targeted learning solutions.
• Translate underwriting guidance, quality control (QC) feedback, regulatory updates, and operational changes into effective training materials, process documentation, and learning resources.
• Evaluate training effectiveness through learner feedback, assessments, performance metrics, and operational outcomes, and continuously refine content based on results.
• Ensure all training materials accurately reflect current operational workflows, policies, procedures, and business practices.
• Identify gaps in documented processes, training content, and operational execution, and implement updates to improve consistency, efficiency, and knowledge transfer.
• Maintain training content within the BM HUB, ensuring proper organization, version control, accessibility, and ongoing content governance.
• Monitor recurring operational issues and performance trends, providing recommendations to enhance training programs, process documentation, and workflow execution.
• Support onboarding materials, new hire training initiatives, and targeted learning programs as needed to meet business and operational objectives.
• Perform other duties and responsibilities as assigned.

Instructional Designer

• Diagnose learning needs and design effective learning solutions
• Collaborate with SMEs and stakeholders to define learning objectives
• Develop a portfolio of learning assets including e-learning modules, job aids, and assessments
• Measure learning effectiveness and drive continuous improvement

• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
• Develop new training programs / manuals, multimedia visual aids, and other educational materials
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Drive / co-drive service quality initiatives for continuous service standards improvement
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Senior Instructional Designer

• Drive a comprehensive learning strategy aligned with business goals across multiple geographies
• Lead training initiatives across leadership and professional development, tax, audit, CAAS, and other service lines
• Ensure standardization and scalability of programs while adapting to regional needs
• Partner closely with leadership teams across the US, India, Colombia, and the Philippines
• Act as a trusted advisor to business leaders on capability building and workforce development
• Drive alignment between business priorities and learning interventions
• Collaborate with the Design Studio in the US to build and share learning content
• Where necessary, build unique, structured technical and people skills training programs
• Facilitate high-impact training sessions where required
• Introduce innovative learning methodologies (blended learning, digital tools, AI-augmented processes, etc.)
• Develop and oversee mentoring and coaching programs, aligning goals and structure to Aprio US' programs.
• Oversee and guide L&D teams in the Philippines, Colombia and India
• Build and scale the L&D function in India as needed
• Ensure high performance, engagement, and capability development within the team
• Establish robust processes for training needs analysis, program delivery, and evaluation
• Track effectiveness through feedback and business impact metrics
• Drive continuous improvement in learning frameworks and content
• Manage relationships with learning vendors

Senior Manager, Global Learning & Development

• Design and develop engaging learning content using instructional design principles and adult learning theories.
• Collaborate with SMEs and stakeholders to analyze learning needs and define measurable learning objectives.
• Develop storyboards, scripts, and course outlines for digital and instructor-led programs.
• Create interactive e-learning modules, assessments, and simulations using authoring tools (e.g., Articulate Storyline, Rise, Captivate).
• Utilize graphic design, multimedia editing, and video production skills to create engaging educational content and materials.
• Evaluate and improve learning materials through feedback, analytics, and post-training assessments.
• Maintain consistency in tone, branding, and instructional approach across all learning materials.
• Stay current with L&D trends, technologies, and best practices to continuously enhance learning effectiveness.

Learning and Development jobs in Philippines

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Training Specialist

Senior Manager, Learning and Quality Development

Senior Associate, Talent Services L&D – Oceania Learning Coordinator

Corporate English Trainer

Compliance Specialist – Global Compliance Training, Professional Development

Instructional Designer

Instructional Designer

Senior Instructional Designer

Senior Manager, Global Learning & Development

Instructional Designer