Senior Manager, Learning and Quality Development

Thomson Reuters

Senior Manager leading Learning Quality & Development at Thomson Reuters. Overseeing training delivery, quality assurance, and digital learning innovation in a hybrid role.

Posted 7/20/2026full-timeManila • 🇵🇭 PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing high-performing teams in Learning Quality and Development, with a strong focus on digital learning transformation and quality assurance frameworks. Capable of leveraging data analytics to drive training effectiveness and improve customer experience outcomes.

Highest-signal resume keywords

Team LeadershipDigital Learning TransformationQuality Assurance FrameworksData-Driven InsightsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DesignQuality ManagementLearning AnalyticsE-Learning ProductionAI-Enabled Learning ToolsCompliance ManagementDigital Content EcosystemsPerformance Data AnalysisLearning Management SystemsAdaptive Learning Technologies

Soft Skills

Coaching MindsetInfluencing SkillsCross-Functional CollaborationPassion for DevelopmentAnalytical Capability

Tools & Technologies

Learning Management SystemsLearning Experience PlatformsDigital Learning SuppliersContent Provider RelationshipsQuality Reporting Frameworks

Certifications & Qualifications

CPLPCIPDSix SigmaISO

Industry Keywords

Learning QualityCustomer SuccessOperational EnvironmentProfessional ServicesCompliance

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Training Managers, a Digital Learning Manager, and a Quality Manager.
Act as the escalation point, strategic guide, and career sponsor for your direct reports.
Define resourcing requirements aligned to strategic priorities and advocate for the investment needed to sustain and grow the Learning Quality & Development function.
Partner with Customer Success & Services leaders to identify capability gaps, learning priorities, and opportunities to improve customer experience and operational outcomes.
Oversee the end-to-end learning solution design process, ensuring programs are aligned to measurable performance outcomes.
Own the learning KPIs and quality reporting framework, using data to continuously improve training effectiveness and present clear ROI narratives.
Improve, govern, and embed a robust quality assurance and compliance framework across all learning activities.
Work with the Quality Manager to monitor and audit learning content, delivery, internal teams, and external suppliers.
Lead the evolution of the learning ecosystem toward digital-first delivery through various learning methodologies.
Manage and optimize learning technologies, platforms, external digital learning suppliers, and content provider relationships.
Champion learning innovation by identifying, piloting, and scaling AI-enabled learning tools and methodologies.
Stay ahead of emerging trends in learning technology, bringing external best practices into the organization.
Build a visible link between learning quality metrics and customer experience outcomes.
Collaborate cross-functionally with Customer Experience, Operations, and Quality teams to identify where skill gaps impact the customer journey.

Requirements

What you’ll need

Significant experience in a senior Training, Quality Management, Learning Quality, or Learning & Development leadership role within a complex, global organization.
Proven experience managing managers or leading multi-disciplinary teams across training delivery, digital learning, and quality assurance.
Strong track record of designing, delivering, and improving impactful training programs at scale, with clear alignment to business outcomes.
Deep expertise in quality assurance frameworks and compliance management within a learning, customer success, services, or operational environment.
Demonstrated experience leading digital learning transformation, including LMS or LXP platforms, e-learning production, and digital content ecosystems.
Practical experience deploying, evaluating, or scaling AI-enabled learning tools, adaptive learning technologies, learning analytics, or data-driven personalization.
Strong analytical capability, with the ability to translate learning, quality, and performance data into actionable insights and compelling business cases for senior stakeholders.
Exceptional stakeholder management skills, with credibility at senior levels and the ability to influence cross-functional teams around a shared customer-centric agenda.
Strong people leadership skills, with a coaching mindset and genuine passion for developing managers and practitioners.
Ability to manage external suppliers, content providers, and vendor relationships with quality, commercial discipline, and accountability.
Experience leading teams through digital transformation, organizational change, or continuous improvement initiatives.
Professional certification in Learning & Development, instructional design, quality management, or process improvement preferred, such as CPLP, CIPD, Six Sigma, or ISO.
Experience working within a legal, tax, compliance, professional services, or professional information services environment preferred.

Benefits

Comp & perks

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
Career Development and Growth: By fostering a culture of continuous learning and skill development.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging.
Social Impact: We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.