Learning and Development

• Design, author and maintain high‑quality training materials, user guides and operational documentation for the Syn~ Capital Markets platform
• Own and continuously improve the Syn~Assist knowledge base, ensuring content is accurate, structured and up to date
• Build and maintain AI agents and notebooks that support learning, onboarding and self‑service knowledge access
• Work closely with product owners, business analysts, solution consultants and SMEs to capture, validate and curate critical knowledge
• Collaborate with internal and external stakeholders globally, supporting clients and teams across multiple regions
• Back‑test AI responses with subject matter experts to ensure accuracy, relevance and usability
• Design and evolve AI‑enabled training experiences for both internal FNZ teams and external customers
• Develop prompt guidance and best practices for effective use of tools such as Copilot and Rovo
• Ensure documentation and training stays aligned with product releases and change initiatives
• Play a key role in improving time‑to‑competency, helping FNZ scale high‑quality Capital Markets capability as the function grows

Documentation and Training Specialist – Capital Markets

• Lead the design, development, and delivery of clinical education programs for healthcare professionals, ensuring high-quality product and procedural training.
• Collaborate with clinical experts and key opinion leaders to create evidence‑based educational content and materials.
• Evaluate and enhance education program performance using defined metrics, recommending improvements based on data and customer feedback.
• Manage coordination and execution of in‑person and virtual courses, workshops, and seminars.
• Analyze competitive trends and clinical insights to inform program strategy and content direction.
• Build and maintain a network of clinical advisors and training partners to support ongoing program development.
• Gather and integrate Voice of Customer insights to refine training solutions and identify new opportunities for investment.
• Allocate resources and manage partnerships to ensure effective, scalable delivery of medical education initiatives.

Training Manager – Trauma, Biologics, Foot and Ankle

• Create enterprise-wide learning and leadership programs from scratch
• Design AI-enabled learning pathways and modern development experience
• Build a capability framework that actually connects to career growth
• Work across an incredibly diverse workforce
• Have the opportunity to travel nationally and connect with the business on the ground
• Be part of a small, high-impact OD & Learning team that’s deeply embedded in the business

Learning & Development Specialist

• Act as a strategic partner across the organisation, driving capability building, performance uplift, and workforce development aligned to business growth priorities
• Translate business strategy into targeted learning and development solutions
• Proactively identify capability gaps and support organisational change through an insight-led approach
• Embed a culture of continuous learning and ensure capability development enables strong performance, engagement, and long-term business success
• Establish and support a people-centric Learning and Development function that delivers a consistent and engaging experience for employees and leaders
• Partner with business leaders and the People team to develop capability plans aligned to workforce priorities, strategy, and emerging trends
• Identify and address critical capability gaps impacting business performance through targeted learning interventions
• Design, deliver, and evaluate high-quality learning solutions tailored to a diverse, multi-location workforce, ensuring accessibility and inclusion
• Drive operational excellence across L&D governance, processes, program design, delivery, assessment, and continuous improvement
• Leverage learning technologies and innovation to enhance scalability and learner experience
• Manage and maintain the Learning Management System, ensuring accurate tracking, reporting, and compliance of learning activities
• Support organisational change, onboarding, and early career development through targeted training needs analysis and capability uplift initiatives

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Documentation and Training Specialist – Capital Markets

Training Manager – Trauma, Biologics, Foot and Ankle

Learning & Development Specialist

Talent Development Business Partner